Troubleshooting
7
Camera Image/Page Display Troubleshooting
An error message
is displayed on
the camera status
by the Setup
Program.
• An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the power outlet, and
reconnect it again.
Problem
Cause and Remedy
The camera
cannot be
accessed.
• The camera IP address has changed.
Enter the correct IP address in the address bar of the web
browser.
• When accessing from the Internet, the default gateway or the
DNS server address is not set in network settings, or is not set
correctly.
Set the correct default gateway and DNS server address.
Especially, when the DynamicDNS service is used, the IP
address must be set correctly (see page 36 of the Operating
Instructions on the CD-ROM).
• The connection type is wrong (see page 39 of the Operating
Instructions on the CD-ROM).
If the camera does not connect to the network using the [Auto
Negotiation] setting, set up the camera and the router
referring to the following table.
Problem
Cause and Remedy
Auto Negotiation
Network Camera
Router or hub
Auto
Negotiation
100Base-TX
10Base-TX
Full
Duplex
Half
Duplex
Full
Duplex
Half
Duplex
100Base-
TX
10Base-T
Full Duplex
Half Duplex
Full Duplex
Half Duplex
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