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Troubleshooting

3

Troubleshooting

The Panasonic Network Camera support website "

http://panasonic.co.jp/pcc/

products/en/netwkcam/

" includes various technical information in addition to the 

contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.

Indicator Display Troubleshooting

Problem

Cause and Remedy

The indicator 
lights or blinks 
orange.

• The Ethernet cable is not connected properly.

Connect the Ethernet cable properly.

• The PC, the Ethernet hub or router is not working.

Confirm that PC, Ethernet hub and router are working.

The indicator 
continues 
blinking orange.

• The camera is turned off when updating firmware.

If you access the camera using a web browser, the Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 101 of the Operating 
Instructions on the CD-ROM). If you fail to update the 
firmware, see page 15.

The indicator 
continues 
blinking orange 
(2-second 
interval).

• The router on your network is turned off.

Turn the router on, and wait until the ADSL line is connected.

• An error has occurred in UPnP

TM

 port forwarding.

Set up the camera again in [Automatic Setup] using the 
Setup Program following the instructions in Getting Started.

The indicator 
continues 
blinking green.

• Automatic setup is not complete.

Complete the setup following the instructions in Getting 
Started.

• The camera did not receive an IP address from the DHCP 

server.

When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.

Summary of Contents for BL-C1

Page 1: ...nly Table of Contents Troubleshooting 3 Indicator Display Troubleshooting 3 Camera Setup Troubleshooting 5 Camera Image Page Display Troubleshooting 7 Operation Bar Troubleshooting 13 Image Buffer Tra...

Page 2: ...Microsoft Corporation in the United States and or other countries All other trademarks identified herein are the property of their respective owners Abbreviations UPnP is the abbreviation for Univers...

Page 3: ...web browser the Update Firmware page will be displayed Update the firmware following the procedure see page 101 of the Operating Instructions on the CD ROM If you fail to update the firmware see page...

Page 4: ...he CD ROM Confirm that the standard AC adaptor Order No PQLV206CEY for use in countries areas other than the United Kingdom PQLV206EY for use in the United Kingdom is being used The indicator continue...

Page 5: ...is not sent Your registered E mail address is incorrect Register your correct E mail address on the Viewnetcam com website at http www viewnetcam com Setup Program does not list any cameras Your firew...

Page 6: ...by one UPnPTM port forwarding setup fails UPnPTM is disabled on the router Enable UPnPTM on the router following the router manual The camera was turned on before the router was turned on Turn the ro...

Page 7: ...set in network settings or is not set correctly Set the correct default gateway and DNS server address Especially when the DynamicDNS service is used the IP address must be set correctly see page 36 o...

Page 8: ...P address when using a DynamicDNS service To access a camera on the same LAN use the address for its local network address The camera can be accessed on the LAN but cannot be accessed from the Interne...

Page 9: ...may not be displayed immediately Wait for a moment The web browser is accessing a proxy server Set the web browser to access the Internet directly see page 127 of the Operating Instructions on the CD...

Page 10: ...JPEG Reduce the number of users accessing the camera to below 20 or change the video to still images Operation time has been specified A gray screen is displayed outside the operation time This is nor...

Page 11: ...contains interference or horizontal lines or the image may be white The camera transmits a dark scene Make the scene brighter When the camera transmits a dark scene the camera image may become white o...

Page 12: ...ng Instructions on the CD ROM The camera is in color night view mode When enabling color night view mode the image refreshes slowly Disable color night view mode or make the area around the camera bri...

Page 13: ...s are not assigned correctly Assign them correctly see page 36 of the Operating Instructions on the CD ROM Your login ID and password for the E mail or FTP are invalid Make sure that you enter your co...

Page 14: ...ity to Mobile Phone Some mobile phones do not support 320 240 resolution Set the resolution to 160 120 The image is slowed down on the Buffered Image page or the camera transfers an old image The tran...

Page 15: ...tructions on the CD ROM about updating firmware The shortcut icon is not displayed in the My Network Places folder The UPnPTM Windows component is not installed in Windows XP or Windows Me Install the...

Page 16: ...ions Co Ltd All Rights Reserved The information in this document is subject to change without notice Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for...

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