Symptom
Cause and solution
Reference pages
Cannot access from a web browser
• Has a LAN cable of category 5 or above been connected to the LAN connector
for IP control <LINK/ACT>?
Installation Instructions
• Is the <LINK> LED of the LAN connector for IP control <LINK/ACT> lit?
→ If it is not lit, it means that something is wrong with the connection to the LAN or
that the network at the connection destination is not working properly.
Check the LAN cable for defective contacts, and check the wiring.
Installation Instructions
• Is the power on?
→ The pan, tilt, zoom, and focus test operations are performed immediately after the
power turns on.
If these operations are not performed, power is not being supplied to the unit
properly.
page 23
• Has a valid IP address been set in the unit?
page 85
• Has the wrong IP address been accessed?
→ Check the connections by following the steps below.
For Windows:
Using the Windows command prompt, execute
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
•
Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
– – –
For Mac:
Using the OS X terminal, execute
> ping -c 10 [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
•
Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
• Are you accessing via “http://” while the HTTPS function is enabled?
→ Perform access via “https://” when using the HTTPS function. Entry of the port
number is also required.
page 96
• Is the same IP address setting being used by another unit?
→ Check out the IP addresses of the unit, access devices (personal computer, mobile
terminal, controller, etc.) and any other cameras.
page 52
• Does the subnet mask setting match the network subnet of the connection
destination?
→ Check out the subnet mask settings of the unit and access devices, and then
consult with the network administrator.
page 52
• Has the “Use a proxy server” setting been selected by the web browser? (When
the unit and the personal computer are connected to the same subnet)
→ If a proxy server has been set using the [proxy setting] of the web browser, it is
recommended that a “Don’t use proxy” address be selected as the unit’s IP address
setting.
– – –
• Has the wrong default gateway been set for the unit? (When the unit and
personal computer are connected to different subnets)
→ Check out the default gateway that has been set for the unit, and then consult with
the network administrator.
page 52
110
Troubleshooting (continued)
