z
Video
Symptom
Cause and solution
Reference pages
No pictures are displayed or the
pictures are disturbed
• Has the unit been connected properly to the other connected devices?
Installation Instructions
• If the system is configured in such a way that the picture is also switched when
the unit to be operated is selected, has the correct unit been selected?
page 23
• Has the image signal setting been selected correctly?
page 47, page 80
• Are external sync signals that are supported by the video signal format which
has been set being input?
page 14
The picture is flipped vertically
• Has the stand-alone (Desktop) installation setting been selected correctly?
page 48, page 80
Multiple color bands (color bars) are
displayed
• Switch to the camera picture.
page 26
The menu screen is displayed
• Exit the camera menu.
pages 30 to 37
The menu screen is not displayed
• OSD display is not possible for outputs from the SDI OUT 2 connector.
Use the SDI OUT 1/PM connector’s output.
– – –
No auto focusing
• Is the focus set to manual?
→ Auto focusing is initiated as soon as the focus is set to auto.
page 26
• In some situations, it may be hard to focus at the auto setting.
→ In cases like this, select the manual setting, and focus manually.
page 27
The subject is not brought into focus
during zooming when the manual
setting is used for the focus
• Was the focus adjusted at the Tele end?
→ First adjust the focus at the Tele end where the focusing accuracy is higher, and
then proceed with the zooming.
– – –
• Under some operating conditions, it may be hard to bring subjects into focus.
→ In such cases, use the focus at the auto setting.
page 26
Focusing is not possible in night
mode
• Are you shooting with visible light?
→ The focus position is different due to the difference in refractive index between
visible light and infrared light. Wavelengths near 900 nm are assumed for infrared
light in night mode on this unit.
Perform manual adjustment if necessary.
page 27
1080/59.94p images are not output
• Is the format set to 59.94p?
→ Configure the format setting.
page 47, page 80
1080/50p images are not output
• Is the format set to 50p?
→ Configure the format setting.
page 47, page 80
1080/29.97PsF images appear jerky
• This is normal operation.
→ In the PsF (Progressive segmented Frame) format, an identical image is captured
to fields 1 and 2 in order to output the same image as progressive. Therefore, the
image will appear slightly jerky.
– – –
1080/25PsF images appear jerky
• This is normal operation.
→ In the PsF (Progressive segmented Frame) format, an identical image is captured
to fields 1 and 2 in order to output the same image as progressive. Therefore, the
image will appear slightly jerky.
– – –
112
113
Troubleshooting (continued)
