40
41
GB
9. Troubleshooting
The robot doesn't work or doesn't clean properly
1. Check that the switch is set to ON.
2. Check that the device, filter and air intake are clean and that the side brush is working correctly.
3. Check to see if the battery level has fallen significantly.
The remote control doesn't work
1. Check the remote control battery status.
2. Check the robot battery status.
3. Run a code test between the remote control and the main unit.
4. Check whether the remote control is within the transmission signal radius.
The robot will not charge automatically.
1. Check that the adapter is properly connected to the charger and that the LED power indicator is on.
2. Check to see if the battery is too low; if so, charge the robot directly using the adapter.
3. Make sure there are no obstacles in front of the docking station.
4. Use the remote control to return the robotic vacuum to the docking station.
Increased noise level during cleaning
1. Clean the container and the filter.
2. Check for dirt in the main brush and side brush.
3. If the noise is extremely loud, you may send you robotic vacuum to an authorised technical support
centre for lubrication.
The robot suddenly stops working and starts making intermittent beeps
1. Check to see if the set cleaning time has finished.
2. Check for error codes on the remote control screen, with reference to the following.
The robot is stuck in reverse.
1. Avoid using it in direct sunlight or on thick rugs.
2. Knock lightly on the front bumper.
The robot has fallen down stairs.
Clean the floor detection sensors on the bottom front part of the unit.
The robot does not charge automatically after being unused for long periods.
Use the adapter to ensure it is fully charged.
The robot stops, but no error code appears.
Do not take it apart or try to repair it; contact an authorised technical support centre.
Possible errors that may appear during use
Error
code
Cause of error
How to resolve it
E001
Floor detection
sensors
Clean the sensors on the front bottom part of the robot
E002
Main brush
Remove any dirt, hair or fibres trapped in the brush
E003
Off
Use the adapter to charge the unit; once it is fully charged
you may continue to use it.
E004
Left/right wheel
Check the left/right wheels and clean off any dirt
E005
Insufficient container
contact
Check the container for dirt, clean if necessary and
reattach it
If the error persists after completing the above steps, contact after-sales maintenance,
a professional repair company or the company's technical centre; do not attempt to
dismantle or fix the unit yourself. Possible errors that may appear during use.
