27
What
Components
are
covered
The
period
in
which
the
fault
must
be
appear
in
order
to
be
covered
What
coverage
you
receive
All
Components
(only
if
the
convection
heater
is
installed
in
a
single
‐
family
domestic
dwelling)
Year
5
Repair
and/or
replacement
of
the
faulty
component,
free
of
charge,
including
labour.
If
the
heater
is
not
repairable,
full
replacement
free
of
charge.
All
Components
(if
the
convection
heater
is
not
installed
in
a
single
‐
family
domestic
dwelling)
Year
1
Repair
and/or
replacement
of
the
faulty
component,
free
of
charge,
including
labour.
If
the
heater
is
not
repairable,
full
replacement
free
of
charge.
4. ENTITLEMENT TO CLAIM UNDER THIS WARRANTY
To be entitled to make a claim under this warranty you need to:
A. Be the owner of the convection heater or have consent of the owner to act on their behalf.
B. Contact Rheem Service without undue delay after detection of the defect and, in any event, within
the applicable warranty period.
You are not entitled to make a claim under this warranty if your product:
i.
Does not have its original serial numbers or rating label
ii.
Is not installed in Australia
iii.
Do not possess a copy of the original invoice.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
If you wish to make a claim under this warranty, you need to:
1) Contact Rheem on 131031 and provide owners details, address of convection heater, a contact
number, date of purchase (require proof of purchase) and serial number (from the rating label on the
convection heater).
2) Rheem will arrange for the convection heater to be tested and assessed on-site.
3) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the
convection heater in accordance with this warranty.
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law
. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be acceptable quality and the failure does not amount to a major failure.
Paloma/Rheem warranty (set out above) is in addition to any rights and remedies that you may have under
the
Australian Consumer Law.
