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6. No parts must be modified or removed from the unit
7. This warranty only applies to the original and genuine Paloma/Rheem convection heater and any
genuine Paloma/Rheem replacement parts.
8. We reserve the right to transfer functional components from defective appliances if they are suitable.
9. We reserve the right to have the installed product returned to the factory for inspection and repair.
10. Please note: general cleaning, maintenance, operation and wear & tear are not covered by this
warranty. Calls of this nature will be chargeable.
11. Paloma/Rheem’s warranty does not cover faults that are a result of:
a. Accidental damage to the product or any component (for example: (i) Acts of God such as
floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b. Misuse or abnormal use of the convection heater.
c. Installation not in accordance with the “Customer Operating and Installation Manual” or with
relevant statutory and local requirements in the State or Territory in which the convection
heater is installed.
d. Repairs, attempts to repair or modifications to the convection heater by a person other
Rheem Service or a Rheem Accredited Service Agent.
e. Faulty plumbing or faulty power supply.
f. Failure to maintain the convection heater in accordance with the ‘Customer Operating and
Installation Manual”.
g. Transport
damage
h. Fair wear and tear from adverse conditions.
i. Cosmetic
defects
j. Where it is found that there is no fault with the appliance and the issue/s are related to the
installation or is due to the failure of electric or gas supplies.
12. If you require a call out and we find that the fault is not covered by Paloma/Rheem’s warranty, you
are responsible for our standard call out charge. If you wish to have the relevant components
repaired or replaced that service will be at your cost.
13. Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for
damage to furniture, carpet, walls, foundations or any other consequential loss either directly or
indirectly caused by incorrect installation or misuse of product or other modes of failure.
3. WHAT IS COVERED BY PALOMA/RHEEM’S WARRANTY FOR THE PRODUCT DETAILED IN THIS
DOCUMENT
Rheem will repair or replace a faulty component of your convection heater if it fails to operate in accordance
with its specifications as follows:
