9. S
ERVICES LEVELS
Packard Bell has special service agreements with a number of Dealers. Please refer to the Dealer’s service documentation
to see if you are entitled to Service and Support from Your Dealer as a Packard Bell authorised service provider. The
Dealer’s contact information should be used instead.
Performance of Service and Support will be of a different level, depending on the Country of purchase and the dealer. The
minimum service level that is applicable is Carry-In. Please note that the Extended Warranty purchased by you can modi-
fy the service level defined above. Regardless of the applicable service level, you have to follow the Service and Support
intervention procedure defined in section 8 above.
The description of each service level procedures is as follows:
a) Carry-In
• The Customer packages the complete Product securely in the factory or equivalent packaging;
• The Customer encloses a copy of the original proof of purchase (sales invoice) and any other relevant sales documentation;
• The Customer encloses a detailed description of the problem with the Product;
• The Customer sends delivers the complete package to the store where the Product was purchased or to a Packard Bell
authorised service location in the vicinity of the Customer’s residence.
• Costs of further transport, repair or replacement of defective parts and labour will be borne by Packard Bell.
b) On-site
• An appointment for the repair intervention will be agreed upon between Packard Bell and the Customer;
• The Customer will produce the proof of purchase of the Product to the technical representative who will attend the
appointment;
• Costs of travel, repair or replacement of defective parts and labour will be borne by Packard Bell. If the Product can-
not be serviced at the agreed location, the technical representative may decide to take the Product with him and
return it after repair has been performed.
10. T
RANSFER OF WARRANTY
In case of change of ownership of the Product, this Warranty is transferable with the Product. Important: The new end-user
will be entitled to the application of the remainder of the Warranty Period on the Product transferred under two cumula-
tive conditions:
1. the new end-user must be in possession of the original proof of purchase of the Product, and,
2. details on the Product’s change of ownership must be sent to Packard Bell at the address reproduced in section 11.
11. C
ONTACT INFORMATION
Packard Bell has special service agreements with a number of Dealers. Please refer to the Dealer’s service documentation
to see if you are entitled to Service and Support from your Dealer as a Packard Bell authorised service provider. The
Dealer’s contact information should be used instead of the contact information explained below.
You can contact Packard Bell Service and Support using the relevant contact information for your country that you can
find on the Service Sheet included in your monitor's packaging.
Please note that contact information is subject to change. The latest contact information can be found either in the docu-
mentation included with the Product, or on the Packard Bell web site.
• Before contacting Packard Bell Service and Support, You should refer to the Packard Bell web site for troubleshooting
and support information:
www.packardbell.co.uk (United Kingdom and Ireland)
www.packardbell.com (All other countries)
Updates to software and hardware components are made regularly. Therefore some of the instructions, specifications and
pictures in this documentation may differ slightly from your particular situation.
Packard Bell reserves the right to revise or make changes or improvements to this product or documentation at any time
without obligation to notify any person of such revisions or improvements.
Copyright ©2001-2004 NEC Computers International BV. All rights reserved.
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