56
Using your Sky box
General problems
Message
Possible reason
What to do now
I’ve forgotten my PIN.
-
Call your broadcaster’s helpdesk. For your
broadcaster’s helpdesk number, select the
Telephone Numbers
option from the
Services
screen.
Nothing is
happening.
Your Sky box is not
plugged into the
mains.
Make sure the mains lead is properly
plugged in and your Sky box is switched
on. Press
Sky
on your remote control.
My remote control
isn’t working.
Your Sky box is
switched off (the
on/off light is red).
The batteries are flat
or something is
between the remote
and your Sky box.
Make sure you point your remote control
directly at your Sky box and that nothing is
between it and your Sky box. The remote
command light should flash on your Sky
box and on the remote control each time
you push a remote control key. If neither
light flashes, check the batteries in your
remote control.
My remote control
works with the TV but
not with my Sky box.
Someone has
pressed tv on your
Sky remote control.
Press tv then Sky on your Sky remote
control.
My Sky remote control
isn’t working with my
TV.
Someone has
pressed Sky on your
Sky remote control.
Press tv on your Sky remote control.
The tv, vol and mute
keys don’t work with
my TV.
Your remote control
isn’t properly set to
operate your TV.
Your remote has
been left without
batteries for too
long and has lost its
television settings.
Refer to the relevant section at the
beginning of the
Extra Information
chapter.
I can’t find a channel
I have previously
watched.
The channel only
broadcasts for par t
of the day.
Check the TV Guide listings to see when the
channel is available.
There's onscreen
interference.
Your TV or video
recorder is not
correctly tuned.
Check that your TV and video recorder are
correctly tuned to your Sky box. For more
information, refer to your TV and VCR user
guides. In some cases your Sky box may
need retuning. Call your broadcaster’s
helpdesk for fur ther advice. For your
broadcaster’s number, select
Telephone
Numbers
from the
Services
screen.
Summary of Contents for Sky box Using
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