53
Using your Sky box
E
xt
ra
Inf
orma
tion
Solving problems
Onscreen messages
Message
Possible reason
What to do now
Insert your viewing
card
There is no viewing
card in the Sky
viewing card slot of
your Sky box.
There is no viewing card in the Sky viewing
card slot of your Sky box.
There is a problem
with your viewing
card. Call your
broadcaster for
assistance
Your Sky box cannot
recognise your
viewing card.
Check it is your viewing card. Check it is in
the right way up. Check that your card is
not damaged. If the problem continues, call
Sky Customer Ser vice. To find the Sky
Customer Ser vice number, select the
Telephone Numbers
option from the
Services
screen.
Insert your new
viewing card
You have inser ted
your old viewing
card. You should
have received a new
viewing card
through the post.
Remove your old viewing card and inser t
your new viewing card.
This viewing card is
not authorised This
viewing card is not
authorised. Call your
broadcaster for
assistance
Your viewing card is
not authorised.
Call the telephone number shown on your
screen to get your viewing card authorised.
There is a problem
with your Viewing
Card. Ensure your
Viewing Card is
correctly inserted. Call
your broadcaster for
assistance
Your viewing card
has developed a
problem.
Check it is the correct card and in the right
way up. Check the card is not damaged. If
the problem continues, call your
broadcaster’s helpdesk. For the number, go
to
Telephone Numbers
in the
Services
screen.
This is the wrong
card for this box.
Insert the correct
viewing card. Call
your broadcaster for
assistance
You have more than
one Sky box and
have put the wrong
viewing card in this
Sky box.
Insert the right viewing card for this Sky
box. If the problem continues, call your
broadcaster’s helpdesk.
Summary of Contents for Sky box Using
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Page 62: ...58 Using your Sky box...
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Page 64: ...60 Using your Sky box...
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