Version 1.9 rev 21 Oct 2019
33
IKon-XL
SECTION 6: TROUBLESHOOTING
6.1 p
Reventing
c
ondensation
Key Risks
• Take special care during installation as the temperature of the camera may be low from shipping or storage.
When moved to a warmer environment such as a lab, there is a higher risk of condensation forming. Therefore,
ensure that sufficient time is allowed for the product to reach the ambient temperature of the operating
environment before use (this may take several hours).
• Never use water that has been chilled below the dew point of the ambient environment to cool the camera.
How may Condensation be detected?
You may see condensation on the outside of the camera body if the cooling water is at too low a temperature or if the
water flow is too high. The first signs of condensation will usually be visible around the connectors where the water
tubes are attached. If this occurs carry out the following actions:
1. Switch off the system
2. Wipe the camera with a soft, dry cloth.
NOTE: It is likely there will already be condensation on the cooling block and cooling fins inside the camera.
3. Set the camera aside to dry for several hours before you attempt reuse.
4. Before reuse blow dry gas through the cooling slits on the side of the camera to remove any residual moisture.
Use warmer water or reduce the flow of water when you start using the device again.
NOTE: This is not an issue when using a Re-circulator which eliminates the dew point problem.
Refer to
Appendix C
for a Dew Point Graph.
6.2 q
Uick
t
RoUblesHooting
g
Uide
Issue
Possible Cause
Action
Thermal Warning Light LED
illuminated on CCU-500
Fans obstructed
Check fans at rear of unit are not obstructed and free of dust.
Remove any obstruction or dust.
Fan not working
Check fans rotate. Contact Andor customer support if a
replacement is required.
Output Good LED does not
illuminate on CCU-500 after
switching on
Power not received
from mains
supply
Check that mains power is ON and meets power supply
specifications outlined in Technical Specifications.
Check power switch at rear of CCU-500 is ON.
Check fuses in CCU-500 and mains power plug
(if fused type)
Display Diagnostics is
OFF
Check that the display diagnostics button is set to ON so
LEDs illuminate.
Camera start-up tone does not
sound on start-up
Camera not receiving
power
Check cable is connected between camera and CCU-500.
Check power status of CCU-500.
Check CCU-500 is receiving power from the mains supply.
