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Frequently Asked Questions

General

What is the Healthcare Log?
Healthcare Log is the auto tracking log collected from 

your OurPets

®

 Intelligent Pet Care™ products. You  

can check your pet’s activities in a daily timeline and 

weekly/monthly graphs.
-SmartLink™ Feeder: You can check the usage of your 

pets, duration and frequency.

What is the Product Log?
In the Product Log, you can find all of the information 

on your OurPets

®

 Intelligent Pet Care™ product.

What is Device Activity?
Device activity shows actual activity history of your  

registered products.

What is the “store select” section on the  

registration screen?
Register the store of your preferred retailer.

What happens when I pair my smartphone to  

the product?
If you pair your smartphone to the product with  

IntelligentPetLink™ App running, the registration  

information of the product pops up to the screen.  

If you want to register your product or want to confirm 

it’s registered already, simply pair your smartphone to 

the product.

Summary of Contents for SMARTLINK FEEDER

Page 1: ...SMARTLINK FEEDER Health Monitoring Setup Guide...

Page 2: ...ctioning properly they are considered to be in total wellness Un wellness does not occur over a short period of time with minor symptoms but over a longer period of time as the symptoms develop and be...

Page 3: ...use duration 20 of baseline in the smartphone app You will not receive a notification every time your pet uses the feeder but each use will be tracked in the app Healthcare Log Your Healthcare Log wil...

Page 4: ...ill have the ability to use smart features such as the healthcare log and receiving notifications Only one phone can be used to monitor registered products 1 Select your product from the list and tap...

Page 5: ...nter information and tap Register 3 Once information is loaded registration is complete 4 Repeat these steps for every tag pet you want to register to the app One pet tab is created for each pet and s...

Page 6: ...and click Deregister this device How to use the Healthcare Log In the Healthcare Log you can check the activities of the pets in the timeline In addition usage history of each product will be shown in...

Page 7: ...ior such as product usage times and duration When the product usage of your pet is more or less than 20 of their established average you will receive a notification Notification about your product You...

Page 8: ...ct with your IntelligentPetLink App running If the Register screen pops up your product has not been registered to your App Register from this screen Can I remove Your pet from Healthcare Log No Your...

Page 9: ...Feeder and the SmartLink Tag are paired before use the feeder lid won t open when the tag comes close to the bowl Please review the section in the instructions where it explains how to pair a tag to t...

Page 10: ...he information on your OurPets Intelligent Pet Care product What is Device Activity Device activity shows actual activity history of your registered products What is the store select section on the re...

Page 11: ...from Edit What does it mean when the loading icon appears from time to time If you see the loading icon running it means the app is gathering data Can my family and friends download the App and see t...

Page 12: ...notifications from your OurPets Intelligent Pet Care products only in Bluetooth range However if you purchase the SmartLink Gateway Optional and connect to your Home WiFi you will be also able to rec...

Page 13: ...e to hold the OPEN CLOSE button during this process Maximum registration number is 50 If the number reaches the maximum number information of oldest Tag is overwritten Un pairing One Tag is deregister...

Page 14: ...e can the SmartLink Feeder be set to open the lid just for a specified pet Yes If you want the SmartLink Feeder s lid to open just for a particular pet s have the particular pet s SmartLink Tag s pair...

Page 15: ...e s ouvre que pour un animal de compagnie en particulier Oui Si vous souhaitez que le couvercle du distributeur d aliments SmartLink MC ne s ouvre que pour un ou des animaux de compagnie en particulie...

Page 16: ...e bouton Ouverture Fermeture enfonc au cours du processus Le nombre d inscriptions maximum est de 50 Si le nombre d inscriptions maximum est atteint l information de la balise la plus ancienne est cra...

Page 17: ...port e du signal Bluetooth MD Cependant si vous achetez la borne SmartLink MC en option et la branchez au r seau sans fil de votre maison vous pourrez galement recevoir des alertes lorsque vous n tes...

Page 18: ...ction Edit Modifier Pourquoi l ic ne de chargement appara t elle de temps autre La pr sence de l ic ne de chargement indique que l application recueille des donn es Ma famille et mes amis peuvent ils...

Page 19: ...ous pouvez trouver tous les renseignements sur votre produit Intelligent Pet Care MC d OurPets MD Qu est ce que Device Activity Cette fonction affiche l historique actuel de l activit de vos produits...

Page 20: ...distributeur d aliments s ouvrira seulement si la balise SmartLink MC et le distributeur d aliments SmartLink MC ont d abord t jumel s Veuillez vous reporter la section des instructions o l on expliqu...

Page 21: ...gentPetLink MC fonctionne Si l cran Register appara t votre produit n a pas t inscrit dans votre application Proc dez l inscription partir de cet cran Puis je retirer Your pet votre animal de compagni...

Page 22: ...s anormales Lorsque l utilisation du produit par votre animal diff rera de plus de 20 de sa moyenne tablie vous recevrez une alerte Alerte concernant votre produit Vous recevrez de l information utile...

Page 23: ...quez sur Deregister this device Comment utiliser le Healthcare Log Dans le Healthcare Log vous pouvez afficher la chronologie des activit s de vos animaux de compagnie De plus l historique d utilisati...

Page 24: ...on fonctionne 2 Saisissez l information et appuyez sur Register 3 Une fois que l information est charg e l inscription est termin e 4 R p tez ces tapes pour chaque balise animal de compagnie que vous...

Page 25: ...fonctions intelligentes comme le Healthcare Log et la r ception d alertes Un seul t l phone peut tre utilis pour surveiller les produits inscrits 1 S lectionnez votre produit dans la liste et appuyez...

Page 26: ...pour t l phones intelligents Vous ne recevrez pas une alerte chaque fois que votre animal de compagnie utilise le distributeur d aliments mais chaque utilisation sera enregistr e dans le Healthcare L...

Page 27: ...ins le foie etc fonctionnent bien les animaux sont consid r s comme tant en bien tre total Le mal tre n appara t pas pendant une courte p riode avec des sympt mes mineurs mais plus lentement tandis qu...

Page 28: ...configuration de la surveillance de la sant DISTRIBUTEUR D ALIMENTS SMARTLINK MC A p p d i s p o n i b l e p o u r l e t l c h a r g e m e n t s u r l e s t l p h o n e s A p p l e M D e t A n d r o...

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