OSS EB7-X8G2-RAS, User Manual

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Ones Stop Systems
EB7-X8G2-RAS | 7 How to Get More Help 59
7 How to Get More Help
7.1 Frequently Asked Questions (FAQ)
You can visit the OSS Technical Support FAQ pages on the Internet at:
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www.OSS.com/support/
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7.2 Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday,
8:00 AM to 5:00 PM PT. When contacting OSS Technical Support, please be sure to include the following information:
1) Name
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) Model Number
7) Serial Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion chassis
12) Detailed description of the problem
You can also visit our web site at:
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https://www.onestopsystems.com
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the
form with all required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.
For example: Don’t say “Won’t boot up.” Do say “Tried all the steps in the Troubleshooting Section and it still won’t boot up.”
For faster diagnosis of your problem, please run the two utility programs described in the following sections and include the diagnostic files
they generate with your email.
7.3 PCIScope Software Utility
PCIScope is a powerful diagnostic tool for Windows designed by APSoft. This software utility is a valuable resource to explore, examine and
debug the PCI subsystem of your computer. It was made to fit the requirements of service personnel, especially engineers, programmers, and
system administrators, and to integrate all advanced functions and tools into one product. Please visit
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www.tssc.de
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for more information
about the capabilities of PCIScope and other utilities offered by APSoft.
An evaluation version of PCIScope is available for download at
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www.tssc.de
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. (You can purchase an inexpensive license from APSoft for use
beyond the evaluation period.)
PCIScope has proven to be extremely useful when verifying and debugging configurations involving the OSS PCI Expansion Systems under any
Windows platform.
PCIScope can provide information to you and our Technical Support Group such as PCI Bus Numbering, Resource Allocation, and other
information that may prove useful when debugging expansion chassis or PCI card problems.
If you are experiencing problems setting up your system, you should run PCIScope before contacting the OSS Technical Support Group.
With the OSS expansion chassis powered up and connected to your computer, load and launch the PCIScope application. The PCIScope
Program will be installed on your computer and a window similar to the one shown below will appear. (The example was taken from a Compaq
Armada 7400).