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ABP Report Management System Operations Manual
8-8
Diagnosis Tool
The
ABP Diagnosis
tool
checks the Client application installed on your computer and corrects
and/or reports problems. If you encounter a problem with the Client application, use the
ABP Diagnosis
tool to locate the problem and, if possible, correct the error.
Figure 8-1: ABP Diagnosis tool
To start the Diagnosis application:
1
Insert the Setup CD
into the CD-ROM drive.
2
Click
Start
and select
Programs
>
Spacelabs
>
ABPDiagnosis
.
3
Click
Diagnose
on the
AbpDiagnosis
dialog box.
The application performs the following checks in the order listed:
•
Gathers hardware-related information about the system
•
Confirms the operating system version
•
Confirms the Internet Explorer version
•
Checks configuration information
•
Checks the application executable
•
Checks the MSDE (Microsoft Desktop Engine) installation
•
Checks the MDAC (Microsoft Data Access Components) installation
•
Checks the database configuration
Errors encountered are classified as fixable (non-critical) or non-fixable (critical). You can
correct a fixable error by clicking the
Fix
button.