www.orte.pl
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11. WARRANTY TERMS AND CONDITIONS
1.
The manufacturer grants a warranty on the proper operation of the Pellet Comfort boiler for 24 months from
the date of sale.
2.
Defects revealed during the 24 months from the date of purchase will be removed at the expense of the
Manufacturer within 21 working days from the date of a written complaint sent to the Manufacturer.
3.
The method, scope and conditions of repair are determined by the Manufacturer.
4.
Each defect must be reported immediately after discovery and in writing, using the attached complaint
protocol. This complaint protocol is also available at www.nagrzewnicenapellet.pl.
5.
Documents authorizing the customer for free warranty repair are: filled Warranty Card (Installation protocol)
and the document confirming the purchase.
6.
In case of the lack of required signatures, stamps and dates, the Warranty card (installation protocol) is
invalid.
7.
A filled Installation Protocol must be sent (scan, xerox) to the Manufacturer within 14 days from the start-up
of the machine. OTHERWISE, THE WARRANTY IS INVALID.
8.
The installer (installation company) is responsible for the first commissioning and setting the parameters.
9.
The warranty does not apply in the case of:
installation, commissioning and operation not in compliance with the manual (Technical and
maintenance documentation)
damages not resulting from the fault of the Manufacturer
modifications and changes to the structure of the device
too small cross-section of the chimney and to low chimney draft
repairs during the warranty period made by unauthorized persons
damages due to incorrect electrical installation
damages due to improper transport to the boiler room
improper setting of the ORTE burner
burning fuel of inadequate quality (causing the production of slug and pitch deposits that are hard to
remove)
damages due to using fuel of inadequate quality or inadequate fuel
no possibility of making repairs due to reasons beyond the control of the Manufacturer (e.g. no fuel,
no access to the burner, no chimney draft etc.)
10.
The warranty does not cover:
adjustment of the device parameters
cleaning and maintenance
11.
The costs of service in order to repair complaints due to the reasons mentioned in points 9 and 10 are
covered by the customer
12.
Complaints can be submitted by post or e-mail to the following address: ORTE POLSKA SP. Z O.O., ul.
Groblowa 1. 05-800 Pruszków, e-mail: [email protected]
