CPIN002639/2
PROFESSIONAL
SECURITY SYSTEM
10
WARRANTY
Arlec guarantees this product in accordance with the Australian Consumer Law.
Arlec also warrants to the original first purchaser of this product (“you”)
from a retailer that this product will be free of defects in materials and
workmanship for a period of 12 months from the date of purchase;
provided the product is not used other than for the purpose, or in a
manner not within the scope of the recommendations and limitations,
specified by Arlec, is new and not damaged at the time of purchase, has
not been subjected to abuse, misuse, neglect or damage, has not been
modified or repaired without the approval of Arlec and has not been used
for commercial purposes (“Warranty”).
If you wish to claim on the Warranty, you must, at your own expense,
return the product, and provide proof of original purchase and your name,
address and telephone number, to Arlec at the address below or the
retailer from whom you originally purchased the product within 12 months
from the date of purchase.
Arlec will (or authorise the retailer to) assess any claim you may make on
the Warranty in the above manner and if, in Arlec’s reasonable opinion, the
Warranty applies, Arlec will at its own option and expense (or authorise
the retailer to) replace the product with the same or similar product or
repair the product and return it to you or refund the price you paid for the
product. Arlec will bear its own expenses of doing those things, and you
must bear any other expenses of claiming on the Warranty.
The Warranty is in addition to other rights and remedies you may have
under a law in relation to the product to which the Warranty relates.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Arlec Australia Pty. Ltd. ACN 009 322 105 (“Arlec”) gives the Warranty.
Arlec’s telephone number, address and email address are:
Customer Service: (03) 9982 5111
New Zealand Toll Free: 0800 003 329
Building 3, 31 – 41 Joseph Street, Blackburn North, Victoria, 3130
Blackburn North LPO, P.O. Box 1065, Blackburn North, 3130
Email: [email protected]
PROBLEM
POSSIBLE
CAUSE
SUGGESTED REMEDY
No power or
not powering up
Battery is loose/
low battery or
power supply is
unplugged.
Check battery and power supply installation.
Check power point. Ensure battery and
power supply are secured.
No LED indication
LED indication
is turned off.
Battery is loose,
unplugged or low
battery.
Replace battery, alkaline type battery
recommended. Ensure battery is secured.
Turn on AM2010 Motion Sensor LED by setting the
jumper to ON position.
Poor/No signal
on sensors
Signal interference,
out of transmission
range or low
battery.
Relocate sensors away from water, air conditioner,
refrigerator radio transmitting devices, metal objects,
heater, oven, any heat sources, rapid temperature
changing, high air flow locations or major obstacles.
Relocate sensors closer to AM2000 alarm panel.
Replace battery on all sensors and check power supply
on AM2000 alarm panel.
Poor/ No signal on
GSM network
Check the SIM card is activated and has sufficient credit.
Check the SIM card is compatible to the GSM network
850/900/1800/1900MHz.
Check the SIM card account periodically to ensure
there is sufficient credit for the GSM SMS function to
operate correctly.
No interaction
between sensor
and AM2000
control panel
The sensor and
AM2000 alarm
panel are not
paired.
Please pair the sensor and AM2000 alarm panel
following pairing instruction.
9
TROUBLESHOOTING GUIDE
