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Do you dial 9 for a line, dial the number and are unable to get through? It could be that your
BT service is Feature Line which requires you to dial 9 to make outgoing calls.
If so you will need to dial 9 to get a line and 9 again followed by the number.
If you are on “Feature Line” we recommend you convert all extensions to “Direct Dial”
mode.
See Page 10 of the Admin User Guide. In Direct Dial mode, as soon as you go Off Hook to
make a call, you will get a BT line immediately, therefore, you will only have to dial 9 ONCE
before the telephone number.
Unable to Dial 9 for a line…
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Ensure that the phone connected is in TONE dialling mode and NOT Pulse dialling mode.
On Incoming calls, not ALL extensions ring…
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The factory default setting will make only extensions 201 to 204 ring on incoming calls. See
page 5 of the Admin Guide for instructions to make other extensions ring on incoming calls.
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Check to ensure that the phone is NOT 4 wire, if it is, you will need to use Orchid Easy
Install Adaptors or if the phone is plugged in to a secondary socket you will need to replace
the secondary socket for a master socket.
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Ensure the ringer setting on the phone is set to ON.
I am unable to call another extension…
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Ensure the power supply is on, the Power LED on the PBX should be on.
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Is the extension in Direct Dial Mode?
If so, you will need to dial * then the extension number required.
I am unable to transfer calls…
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You must use Recall or ‘R’ button when transferring calls, please ensure the Recall type is
set to TBR (Time Break Recall). A TBR – ELR switch is normally located on the base of the
phone.
I am unable to program the KS416…
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ALL programming must be done from extension 201.
