Orban OPTIMOD-FM 8600, Operating Manual

Page: 307 / 397

OPTIMOD-FM DIGITAL TROUBLESHOOTING
5-9
•
Software Updates via Modem : If you are updating via the modem, do not
change the “connection type” parameter on the 8600 while the modem is con-
nected or attempting to connect.
•
Security Passcode
: An
A
LL
S
CREENS
(administrator) security passcode is re-
quired for upgrading, regardless of whether you are using a Direct, Modem, or
Ethernet connection.
•
Passcode Format : The passcode is case-sensitive. When entering it into Win-
dows’ Dial-up Connection dialog box, it must be typed exactly as it was originally
entered into the Security screen.
Troubleshooting Connections
•
If you get an error message such as “the specified port is not connected” or
“There is no answer”…
You may have the wrong interface type set on your 8600. Navigate to
S
ETUP
>
N
ETWORK
& R
EMOTE
> N
ETWORK
/ S
ERIAL
I
NTERFACE
T
YPE
and check the interface
setting.
If you are connecting via Direct Serial Connection or modem, review the Proper-
ties you have set on that connection. Double-check to ensure that you have set
Windows parameters as described in
Appendix: Setting Up Serial Communica-
tions on page 2- 75.
•
If your Direct Connect does not work:
A) Check to make sure that the cables are connected properly.
B) Check that you are using a null modem cable.
C) Ensure that the null modem cable is connected to the 8600’s serial connector.
•
If your Modem Connect does not work:
A) Ensure that the modem cables and phone lines are connected properly.
B) Check that you have entered the correct phone number for connection.
C) Check that you have entered the passcode correctly on the 8600 and the
passcode has also been entered correctly on your PC.
D) Ensure that you enabled the correct PC modem port settings.
E) Ensure that the external modem attached to your 8600 is set to
A
UTO
A
NSWER
.
F) Make sure that the only “Allowed Network Protocol” is TCP/IP. “NetBUI” and
“IPX / SPX Compatible” must
not be checked.
•
If you cannot connect to your computer through a crossover Ethernet cable:
You must set your Windows networking to provide a static IP address for
your computer because your Optimod does not contain a DHCP server.