ORANGE SPV C500, Manual, Page: 76 / 99

9.4 In the event that any tax payable on premiums
should be increased or any new tax imposed
then such increase or new tax may be passed
onto you.
9.5 Where phones share an Orange Group
service plan then Orange Care must be
purchased separately for each phone.
9.6 Any claim accepted under Orange Care will
be subject to an administration fee charged to
your account in advance of any repair or
replacement being undertaken. Details of the
current administration fee are available on
request from Orange and are published in our
periodically updated price guide. The
administration fee is subject to change and is
payable in respect of all accepted claims
made under Orange Care with the exception
of those set out in clause 9.6.1.
9.6.1 The administration fee will not be
payable in respect of a claim for
defective material or workmanship of a
new phone (including standard battery
and charging unit but excluding
reconditioned and/or second hand
phones) where the defective material or
workmanship has been brought to
Orange’s attention within 6 months of
the date of purchase of the phone.
9.6.2 For the avoidance of doubt the
administration fee is not refundable.
9.7 You may terminate Orange Care on or after
the minimum term by giving not less than 10
days notice before a bill date. As a
concession, if you are also terminating your
Orange account then you may terminate
Orange Care within the minimum term and it
will not be necessary for the notice to expire
on your bill date but in such event you will not
be entitled to a refund of any premiums paid.
9.8 Orange will negotiate renewals of the
Insurance policy on your behalf and may
change Insurer. The Insurer and Orange may
vary the terms of the policy from time to time
but will give you 90 days notice of any such
changes. If your rights under the policy are
restricted or removed you may terminate
Orange Care on giving not less than 10 days
notice ending on an invoice date. If you do
not give notice within one month of
notification of any changes you will be taken
to have accepted the changes.
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7.1.3 you have complied with the foregoing
terms and conditions;
7.1.4 the Orange phone is registered and
connected to the Orange network in
your name;
7.2 This Warranty is an extra benefit and is
additional to your legal rights;
7.3 Batteries only have a 12-month warranty.
8 term & payments - Service Plan inclusive
of Orange Care
8.1 Where you are connected to a service plan
which includes Orange Care the Insurance
and Warranty will come into force when you
register the phone on the Orange network.
The Insurance and Warranty will remain in
effect for a period of 12 months, unless you
switch to a different service plan as indicated
in clauses 11.2 and 11.6.
8.2 Orange Care cover may be purchased
separately once the initial period of 12 months
has expired.
8.3 Where phones share an Orange Group
service plan then each phone will be covered
separately.
9 term & payments – pay monthly Service
Plan with optional Orange Care
9.1 Where you are connected to a service plan
which requires Orange Care to be purchased
as an optional extra the Insurance and
Warranty will come into force 24 hours after
you call to request cover or 24 hours after we
receive your written request for cover and will
each have a minimum term of 12 months.
Your confirmation of Insurance cover will be
sent to you within 30 working days after the
end of the month in which cover becomes
effective.
9.2 Premiums will be invoiced monthly by Orange
on behalf of the Insurer on your Orange
account and must be paid along with your
Orange charges.
9.3 Premiums may be varied at any time and will
be effective 90 days after you have been
notified in writing or other durable form, unless
the premium is varied at the annual renewal
date of the policy. If your premium is
increased you may terminate this policy on
not less than 10 days notice (before your bill
date). If you do not give notice within one
month of notification of any increase you will
be taken to have accepted the increase.