OPTO-EDU (BEIJING) CO., LTD.
www.cnoec.com.cn Page 48 of 51 [email protected]
8.
Other
8.1.
Guarantee, after-sales service, contact information.
8.1.1.
Manufacturer's guarantee commitment
All kinds of SEM products and related ancillary products produced by our
company, we promise to provide users with on-site installation, relocation and
various system maintenance, repair, system upgrade, system expansion, etc.
in a timely and fast after-sales service. service
8.1.2.
After-sales service
All types of SEM products and related ancillary products produced by our
company are responsible for after-sales service by OPTO-EDU technicians.
Warning:
In order to ensure the safety of the instrument, it is forbidden to
install any other software in the computer; before copying files from the
computer with a floppy disk, USB disk or removable hard disk, make sure it is
not infected! Therefore, the instrument damage
8.1.2.1.
Scanning electron microscope installation procedure
After the instrument arrives, the user will be notified to arrive in time for
installation. The main contents of the installation work are
：
1.
The installer will unpack and inspect the goods together with the user
according to the Packing List.
2.
After the installation and commissioning of the installer is completed, the
user will check the instrument item by item according to the requirements
of the “Installation Acceptance Report”. After the acceptance is passed, the
user signs and seals the report and submits it to the company for filing and
the user to reserve the bottom
。
3.
After the instrument is accepted by the installer, the user will be retrained
for three days according to the requirements of the User Training Report,
so that the user can master the basic operation of the sample and the
simple maintenance of the instrument. After the training, the user signs the
report and handed it over to the OPTO-EDU installer to bring it back to the
company for filing.
8.1.2.2.
Warranty period
Free consultation, free on-site repair, free replacement of parts (except for
damage caused by abnormal use).
8.1.2.3.
Out of warranty period
Lifetime paid service, spare parts and consumables are guaranteed.
