FOR HELP
SNAP PAC S-Series User’s Guide
14
For Help
If you have problems installing or using a SNAP PAC S-series controller and cannot find the help you
need in this guide, contact Opto 22 Product Support.
Phone:
800-TEK-OPTO (835-6786)
951-695-3080
(Hours are Monday through Friday,
7 a.m. to 5 p.m. Pacific Time)
Fax:
951-695-3017
Email:
Opto 22 website:
www.opto22.com
When calling for technical support, be prepared to provide the following information about your
system to the Product Support engineer:
•
Software and version being used
•
Controller firmware version
•
PC configuration
•
A complete description of your hardware and operating systems, including:
– switch configuration
– type of power supply
– types of I/O units installed
– third-party devices installed (for example, barcode readers)
•
Specific error messages seen.
NOTE: Email messages and
phone calls to Opto 22
Product Support are
grouped together and
answered in the order
received.
