Optinet QuantumVu, User Manual

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The STB won’t turn on.
Check that the STB is plugged in. If it is, try plugging another
device into the socket to make sure power is flowing to it. If
the power is working, there may be something wrong with your
remote control.
The remote won’t control the STB.
Press the STB button on the top left of the remote control to
manage the QuantumVu STB.
There is video but no sound.
First, check to see if the volume is muted by pressing MUTE or
+ on the VOL button. Try changing the channel to see if the
problem is only with one channel. If your system uses standard
video or S-video connectors, be sure that you have connected
the audio-out jacks on the receiver to the audio-in jacks on your
TV or audio receiver.
Sound is good but picture is poor.
Check the connections of your video cables to make sure
they are properly seated in their jacks. Also, try changing the
channel to be sure that the problem is not just on one channel.
If you have no connection after five minutes, make sure all the
connections to your STB are secure.
The STB will not respond.
The green LED surrounding the STB’s power button should flash
each time a remote button is pressed. If this happens, but the STB
does not respond to your commands, you may need to restart
the STB. To do this, press and hold the POWER button for five
seconds. If you are still experiencing problems, call technical
support at 276-821-6169,
The remote is not working.
Point the remote directly at the STB. Make sure there is nothing
between the remote and the remote sensor on the STB. If these
steps don’t resolve the problem try replacing the batteries in
your remote.
If you’re still experiencing problems after reading through these
suggestions, call customer support at 866-835-1288.
Troubleshooting
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