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Technical Service Request Form
Thank you for using our products.
When you encounter any problems using the Optima Steamer, please fill out the form and email it to
.
We will be in contact with you until the issue is resolved to your satisfaction.
No
Items that should be checked
Remark
1
What is the serial number of the machine?
2
Did you physically check water & fuel tank to see if they are filled?
3
How many hours per day average do you operate your machine?
Continue to items below after the POWER (EMERGENCY STOP) and STEAM switches are on
4
Does the alarm beep continuously after STEAM switch is on?
5
Please check 4 LED lights on the control panel box, and let us know indication of them as
light on (LO), light flashing (BK) or off (OFF) in each blank below.
POWER
Light
(Green)
WATER PUMP
RUN Light
(White)
WATER TANK
Light (Yellow)
FUEL Tank
Light (Red)
6
Is there a sudden increase of the pressure gauge over 9.5bar (137.7psi)?
7
Has any water exited from steam gun nozzle when pulling the gun trigger?
8
Is there blowing air from the flue (Combustion chamber)?
9
Is there a continuous crashing sound between Scroll and Impeller of the
blower fan?
10
Please distinguish the color of smoke if it occurs.
Black – Dark Gray – Gray – White – Blue – Green or None (clear)
11
Is the combustion chamber is still igniting even though STEAM switch is off?
Company
Name
Phone