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- 49 -
No video output
(Local Display output)
- Up to 1920x1200p 60Hz for Local display resolution
1) Change resolution less than 1080p
2) Change EDID
- Change HDMI cable
Unable to search
device on PC App.
- Check LAN cable condition of Control PC
- Check network setup of Control PC (IP bandwidth)
- Setup > Environment Setup > Network Interface
Select interface and apply. Retry search.
- Re-start PC Application
- Reboot encoder/decoder
- Reboot L2/L3 Network Switch
No Preview
- Check source output(encoder) - Use local display output
- Preview not supported interlace resolution (1080i)
- Change EDID
Mismatch of Layout
from PC App. and
actual display output
- Place Decoders in serial order (refer to page 25)
- Check OSD(On Screen Display. Change their placement if not in
order
Slow switch speed
(over 5 seconds)
- If not in same condition, it can cause slow switch speed and
flickering
1) Different device Firmware version (Encoder/Decoder)
2) Different resolution of connected host
3) Different frame speed of connected host
4) Different video input signal of connected host (HDMI/DVI)
Slow mouse speed,
recognition when using
KVM function
- Set Preview Frame Speed as ‘Low’ on Environmental Setup of
Ribbon Menu for slow mouse speed and recognition.
Problem with USB
device operation
- Certain time is required for PC to recognize USB device and install
driver when first connected.
- Maximum 6 USB devices can be connected per PC (including local
USB devices)
- If more than 2 users try to connect to TX at the same time, priority
to work on USB device goes to first user who try to connect
(about 3 seconds)
- Check USB cable between PC and encoder and replace if there is
any problem
- Change USB port from PC and check if it recognize.