opti-solar SP5000 Vitality Eco, Installation & Operation Manual, Page: 47 / 57

45
Trouble Shooting
In case SP5000 Vitality Eco detects any problem, it will behave as the
situations in table below. Please follow the instruction to solve the problem. If
the problem continues, please contact your local service for further assistance.
General Fault
Trouble Treatment
No display or
incorrect display
1. Make sure all PV and battery are properly
connected
2. Check Battery fuse and switch (breaker) is on
3. Check AC (mains). If no AC, try to push
“Manual On/Off” button
4. If above actions are useless, please DO NOT
push manual on/off any more, call your
service immediately
Error on display
Refer to error table in Error Frame section
1.
Errors on list: Read related meaning and take
suitable action
2. “C#” Error: Switch off all AC and DC. Then
switch on the DC and then the AC again
3. If above error continues, please contact with
local service and tell he the error on LCD
C4 appears
Error code C4 stands for internal over-
temperature.
1. Review installation location, cooler ambient
is preferred
2. Clean up dust on fans and ventilation holes
3. If C4 continues, please contact with your
local service
E3 (or PV-E LOW
INSUL.) appears
This error code stands for insulation problems
between Line (or Neutral) and earth GND
1. Make sure GND is correctly connected at
mains input
2. Check system GND connection
3. Check whether there is obstacle such as bug
between Line (or Neutral) and GND
4. Check the insulation of wires to GND
5. Check the insulation between PV+ (or PV-)
and GND