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Rev 1
11 Warranty
WHAT’S COVERED?
1.1 H.E. Group Pty Ltd (“us” “we” or “our”)
warrants this good for a full replacement or
refund for a period of twelve months from the
date of purchase.
1.2 This warranty covers materials and
workmanship defects only.
5.2 Our goods come with guarantees that cannot be
excluded under Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major
failure.
5.3 Notwithstanding 5.1, except as provided for in this
warranty, all express and implied warranties and
conditions under statute or general law as to the
merchantability, description, quality, suitability or
fitness of the goods for any purpose, or as to
design, assembly, installation, materials or
workmanship or otherwise are (where permitted
under law) expressly excluded.
5.4 To the extent permitted by law, our total liability
for loss or damage of every kind related to the
good in any way whatsoever is limited to the
amount paid to the retailer by you for the good or
the value of the good.
WHAT IS NOT COVERED?
2.1 This good is for household use only and if
used in any way other than as detailed in the
instruction manual will void this warranty.
2.2 This warranty does not apply to defects arising
from abuse, alteration, unauthorised or
unreasonable use of the good, nor does it
cover general deterioration due to usage.
2.3 This warranty does not apply to accessories
due to general deterioration or acts beyond
human control.
WHAT WE WILL DO
3.1 We will replace the good or provide a refund to
the value of the purchase price, if a defect is
discovered in the good during the warranty
period of twelve months subject to verification
of defect or malfunction and the date and proof
of purchase and purchase price.
5.5 These terms and conditions supersede and
exclude all prior and other discussions,
representations (contractual or otherwise) and
arrangements relating to the supply of the goods
or any part of the goods. This includes
representations not made by us relating to the
performance of the goods or any part of the goods
or the results that ought to be expected from
using the good.
CUSTOMER CARE
6.1 To claim under this warranty, you must first
contact our friendly customer service team on free
call 1800 079 124 or via email
[email protected] and explain the basis of
your claim. Our customer service team will then
provide you with directions on how to make your
claim under this warranty.
WARRANTY COSTS
4.1 Once we have received the goods and you
have complied with the warranty, our costs
associated with the warranty claim will be
borne by us.
4.2 No responsibility will be taken for goods lost,
mislaid or damaged whilst in transit.
GENERAL
5.1 The benefits of this warranty are additional to
any other rights and remedies you may have
under law.
6.2 This warranty is valid with the presentation of the
original proof of purchase receipt or tax invoice
originating from the store of purchase for the
product showing the retailer’s name, date of
purchase and amount paid, by you, for the good.
Address:
Phone No:
Email:
HE Group Pty Ltd, 47 Stephenson Street, Cremorne, Victoria 3121
1800 079 124 (free call)
April 2011 Edition
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