Omnia Omnia.9, Installation & User Manual, Page: 26 / 264

CHAPTER 2 |
9
QUICK STARTUP GUIDE
Troubleshooting FAQ
Every now and again, there are surprises or something doesn’t go quite as you expected the first time around (this IS radio,
after all...) so we’ve assembled some frequently asked questions (and answers!) to the most common unexpected issues based
upon conversations with many new users and the experience of our Omnia support team.
The unit is totally dead. What should I check first?
Let’s start with catastrophically bad first and get it out of the way: The unit won’t power up at all.
Double-check that the unit is receiving AC line power to BOTH AC power connectors and the wall outlets they are plugged into
are live and working. (If there is power to only one supply, an alarm will sound, which can be temporarily silenced by pressing
the small red button near the supplies.) Make sure all connections are secure at both ends of both cords.
If power checks out, look at the front panel screen - is there any light on the display at all? If not, or if the screen appears
scrambled, it may indicate a power supply problem. If you wish to examine the power supplies ,note that they are the switching
type, and require a load in order to start up and operate properly. Voltage measured when the supplies are not connected to the
Omnia.9’s circuitry may not be correct if no load is present.
If your unit was just delivered and won’t start, its possible that some internal component or cable became unseated in shipping.
While we take enormous precautions in terms of packaging and securing connectors, commercial carriers can be really tough
on equipment (our support crew has some stories to tell!) If you see obvious damage on outside of the box, your unit may have
had a really rough ride. Please contact technical support if you suspect your unit suffered a shipping related injury.
The unit boots up normally, but there is no audio output. What should I check?
First, verify that there is audio appearing on both the input, output, and processing meters. If the metering looks normal,
check to see if there is audio in the front panel headphone jack. If audio is present in the headphones, make sure your output
connections are good.
If there is no metering activity, go to Home> System>I/O Options>Input 1/2/3 and verify your input source is properly set. You
should also verify there is audio present on the cable(s) feeding audio into Omnia.9.
I have the unit in a quiet studio, is there a way to make it silent?
In a word, no. The kind of processing power in the Omnia.9 requires cooling fans.
Omnia.9 was designed to be installed in a typical rack room or transmitter site where noise is not an issue. Omnia.9 utilizes
four internal fans to provide cooling to the unit: One on the main CPU, one on the front left side of the unit, and one in each
power supply.
I have set the unit up on my network, but I cannot “ping” it. Why?
This is normal, and is a precaution that keeps the unit from responding to “bots”. Network security for Omnia.9 is
accomplished via a whitelist that is initially set up from the front panel.
Navigate to Home>System>System Config>HTTP Access and add the IP address/addresses of computers that need to access
Omnia.9’s HTTP server on Port 7380. Begin adding your IP addresses to the whitelist in the “IP 2” box, as “IP 1” is for use by the
front panel touchscreen.
The HTTP server can be used to download the remote client software from the unit and for advanced scripting functions. Once
downloaded, the remote client software itself does not require additional security access.