UNRESTRICTED
Troubleshooting (OS-MINIUSB)
Symptom
Probable Cause
Solution
Sensor cannot be found, or
software will not start
Software or USB
driver failed to install
properly
Disconnect sensor. Uninstall software.
Reinstall as Administrator (right-click the
installer and select “Run as Administrator”).
Do not connect the sensor until prompted by
the installer.
Software will not start, or will
not install
Incompatible
Windows version
Try installing on a PC with Windows Vista, 7,
8, or 10
Erroneous temperature
Field of view obstruction
Remove obstruction
LENS CLEANING
Keep the lens clean at all times. Any foreign matter on the lens would affect measurement accuracy.
Blow off loose
particles (if not using the air purge accessory) with an air ‘puffer’.
Summary of Contents for OS-MINI SERIES
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