FOR
WARRANTY
RETURNS, please have
the following information available BEFORE
contacting OMEGA:
1. Purchase Order number under which the
product was PURCHASED,
2. Model and serial number of the product
under warranty, and
3. Repair instructions and/or specific
problems relative to the product.
FOR
NON-WARRANTY
REPAIRS, consult
OMEGA for current repair charges. Have
the following information available BEFORE
contacting OMEGA:
1. Purchase Order number to cover the COST
of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement
is possible. This affords our customers the latest in technology and engineering.
OMEGA is a registered trademark of OMEGA ENGINEERING, INC.
© Copyright 2017 OMEGA ENGINEERING, INC. All rights reserved. This document may not
be copied, photocopied, reproduced, translated, or reduced to any electronic medium or
machine-readable form, in whole or in part, without the prior written consent of OMEGA
ENGINEERING, INC.
WARRANTY/ DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and
workmanship for a period of
13 months
from date of purchase. OMEGA’s Warranty adds
an additional one (1) month grace period to the normal
one (1) year product warranty
to
cover handling and shipping time. This ensures that OMEGA’s customers receive maximum
coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer
Service Department will issue an Authorized Return (AR) number immediately upon phone
or written request. Upon examination by OMEGA, if the unit is found to be defective, it
will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects
resulting from any action of the purchaser, including but not limited to mishandling,
improper interfacing, operation outside of design limits, improper repair, or unauthorized
modification. This WARRANTY is VOID if the unit shows evidence of having been tampered
with or shows evidence of having been damaged as a result of excessive corrosion; or
current, heat, moisture or vibration; improper specification; misapplication; misuse or
other operating conditions outside of OMEGA’s control. Components in which wear is not
warranted, include but are not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products.
However, OMEGA neither assumes responsibility for any omissions or errors
nor assumes liability for any damages that result from the use of its products
in accordance with information provided by OMEGA, either verbal or written.
OMEGA warrants only that the parts manufactured by the company will be as
specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR
REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED,
EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser
set forth herein are exclusive, and the total liability of OMEGA with respect to
this order, whether based on contract, warranty, negligence, indemnification,
strict liability or otherwise, shall not exceed the purchase price of the component
upon which liability is based. In no event shall OMEGA be liable for consequential,
incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used:
(1) as a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation
or activity; or (2) in medical applications or used on humans. Should any Product(s) be
used in or with any nuclear installation or activity, medical application, used on humans, or
misused in any way, OMEGA assumes no responsibility as set forth in our basic WARRANTY/
DISCLAIMER language, and, additionally, purchaser will indemnify OMEGA and hold
OMEGA harmless from any liability or damage whatsoever arising out of the use of the
Product(s) in such a manner.
RETURN REQUESTS/ INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department.
BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN
AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT
(IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be
marked on the outside of the return package and on any correspondence. The purchaser is
responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in
transit.
