18
OFOIC909B
User Manual
For Serious Faults:
• Some minor faults can be fixed by referring to the table
on page 19, however if an emergency or serious fault
occurs, immediately set all controls to their off positions
and disconnect the power from the source.
• If a serious fault occurs, DO NOT attempt any repairs
yourself, instead wait for a service agent to do so.
• For assistance or to organize an authorised service agent
contact our After Sales Support by calling 1300 11 4357,
or by emailing [email protected].
• Please note that if a service agent is asked to attend
whilst the product is under warranty and finds that the
problem is not the result of an appliance fault, then you
may be liable for the cost of the call out charge.
• The appliance must be accessible for the service agent
to perform any necessary repair. If your appliance is
installed in such a way that a service agent is concerned
that damage will be caused to the appliance or your
kitchen, then they will not complete a repair.
• Please refer to the Warranty Information to learn more.
Cooktop Fault Codes & Solutions
Fault Code
Possible Cause
Solution
‘
f¡
’ or ‘
f6
’
The cooktop may have experienced
a temperature sensor failure.
•
Take note of the fault code and
please call our Support Team by
dialling 1300 11 4357 or email at
[email protected]
•
To avoid any damage to the
appliance, risk of bodily harm or
property damage, do not attempt
to carry out any repairs yourself,
instead wait for a service agent.
‘
f9
’ or ‘
Fa
’
There has been a temperature
sensor failure for the cooktop’s IGBT
(Insulated Gate Bipolar Transistor).
‘
FC
’
The connection between the display
board and main board has failed.
‘
e¡
’ or ‘
e2
’
The cooktop may be receiving an
abnormal supply voltage.
•
Please ensure that the power
supply is as recommended.
‘
e3
’ or ‘
e4
’
The temperature sensor within the
cooktop is experience higher than
normal temperature levels.
•
Please allow the cooktop to fully
cool down before restarting it.
•
However if the problem persists,
please call our Support Team by
dialling 1300 11 4357 or email at
[email protected]
‘
e5
’
The IGBT temperature sensor within
the cooktop is experience higher
than normal temperature levels.
Note:
These fault codes wll only appear if an abnormality or fault occurs. In such an occurrence, the cooktop will enter
a protective state and display one of the relevant fault codes as listed above. Do not ignore these codes if they appear.
Cooktop Care & Maintenance
(Continued)
