19
User Manual
Cooktop Care & Maintenance
(Continued)
For Minor Faults
Problem
Possible Cause
Solution
The cooktop cannot be turned on.
No power is going to the cooktop.
•
Ensure the cooker is connected to
the power, and is switched on.
•
Check if there is a power outage in
your home or area. If the problem
persists contact our Support
Team for guidance.
The touch controls won’t respond, or
are difficult to operate.
The controls may be locked, or
there may be a slight film of water
on the controls, or you may be using
the tip of your finger as opposed to
the pad when touching controls.
•
Unlock the controls, see page 15.
•
Make sure the touch controls are
properly dry, and to use the pad of
your finger rather than the tip.
The cooktop has been scratched.
Rough-edged cookware, or
unsuitable cleaning products such
as an abrasive scourer may have
been used on the cooktop.
•
Use cookware with flat and
smooth bases. See page 12.
Some of my cookware makes crackling
or clicking noises.
This may be caused by the
construction of your cookware, as
different layers of metals vibrate.
•
This is normal for cookware to
make these noises, and does not
indicate a fault.
There is a low humming noise when
using high heat settings.
This is caused by the electronic
technology of induction cooking.
•
This is normal, the noise will
lessen for lower heat settings.
There is a fan noise coming from
beneath the cooktop.
A cooling fan built into your cooktop
has activated to prevent the
electronics from overheating.
•
This is normal, however it is
important that you don’t shut the
power off while the fan is running.
Cookware does not become hot and
the display shows the ‘ ’ symbol.
The cooktop cannot detect the pan
either because it is not suitable for
induction cooking, or it is too small
for the zone it has been placed on.
•
Use cookware suitable for
induction cooking, see page 16.
•
Use the right size pan for zones.
The cooktop, or one of the zones has
turned off unexpectedly, and a tone is
sounding alongside an error code on
the display.
This may be the result of a technical
fault. To identify the fault code and
its meaning, read the table on Fault
Codes found on page 18.
•
Please note down the error letters
and numbers, switch off the power
from the wall and contact our
Support Team by dialling
1300 11 4357 or by emailing us at
[email protected]
