6 5
T
ROUBLESHOOTING
GUIDE
W
HAT
HAPPENS
IF
THERE
IS
A
POWER
FAILURE
If a power failure occurs, the fax machine
keeps the
following data in the memory
:
the numbers set in
the phone book and the reports
, while the documents
present in the memory will be lost.
After a power failure, the date and time on the fax machine
and cordless phone will also be lost so they will have to
be reset by carrying out the procedure described in the
"
To set the date and time for the first time
" section of
the "
How to get started quickly
" chapter.
W
HAT
HAPPENS
IF
THE
PAPER
OR
INK
HAS
RUN
OUT
If, during reception,
the
paper runs out
or
gets jammed
,
the ink runs out
or
the operator console is raised
,
the machine stops printing and the display shows the rel-
evant message and the document you are receiving is
temporarily recorded in the memory
. Once the prob-
lem has been solved, the fax machine resumes printing.
I
F
THE
TRANSMISSION
IS
UNSUCCESSFUL
If
transmission is not completed
due to errors on the
line or fax machine, the error LED "
" lights up and a
short beep is emitted; in this case, the fax machine auto-
matically prints
the transmission report
(see "
To print
reports and lists
", chapter "
Transmission and recep-
tion operations
"), on which an
error code
indicates the
cause of the error (you will find a list of all the error codes
later).
W
HAT
HAPPENS
WHEN
A
DOCUMENT
IS
PLACED
IN
THE
AUTOMATIC
DOCUMENT
FEEDER
WHILE
THE
FAX
MACHINE
IS
PRINTING
If you place a document in the automatic document feeder
while the fax machine is making a copy, printing a report
or printing a document being received, the fax machine
behaves as follows:
•
if it is making a copy
, the fax machine will stop print-
ing and display a series of prompts to enable you to
restore it to its initial stand-by mode;
•
if it is printing a report
, the fax machine will stop
printing and display a series of prompts to enable you
to restore it to its initial stand-by mode;
•
if it is receiving a document
:
-
it will stop printing and start to save the document
received. The display will show the message "RX
IN MEMORY".
Having saved the document, the display shows the mes-
sage "DOC IN MEMORY".
At this point, the fax machine will prompt you to remove
the document from the document feeder. The fax ma-
chine will then print the saved document.
P
ROBLEMS
ON
THE
FAX
MACHINE
The list below may be used as a guide to the solution of minor
problems on the fax machine.
PROBLEM
SOLUTION
The fax machine displays
no message at all.
Check that it is connected
to the power outlet and the
telephone socket.
The document is not fed in
correctly.
Check that the document
respects the
recommendations listed in
"
What documents may be
used
", chapter
"
Transmission and
reception operations
".
The fax machine will not
send a document.
Check that the document is
not jammed.
The line is busy: wait until it
is free and then try sending
the document again.
The fax machine will not
receive a document
automatically.
It is set for manual
reception: set it up for
automatic reception.
The fax machine will not
copy or receive documents.
Check that no documents or
sheets of paper are
jammed.
You are using an unsuitable
kind of paper: check the
characteristics of the paper
listed in the "
Technical
data
".
The fax machine prints blank
sheets.
Place the document in the
correct position with the
side to be copied face
down.
N O T e
Incorrect transmission or reception by the fax machine may
also depend on factors other than those listed above, which
will be signalled in the form of
error codes
on the "
Transmis-
sion report
" and "
Activity report
", see "
To print reports
and lists
", chapter "
Transmission and reception opera-
tions
".
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