Page 92
DH3 WIRELESS GATEWAY
USER GUIDE
46.
TROUBLESHOOTING – DH3 / GENERAL
Contents:
Before performing any troubleshooting:
1. DH3 not communicating with BreeZ® Software (PC, USB to Mini-USB)
2. DH3 not communicating with BreeZ® Software (Ethernet)
3. DH3 not communicating with OleumTech Wireless Devices
4. DH3 cannot communicate via RTU port (Master/Slave)
5. Resetting DH3
6. Cannot open BreeZ® project file
7. Lost/forgotten DH3 login credentials
8. Incorrect/invalid data when polling Modbus register(s) with BreeZ®
Before performing any troubleshooting:
1.
Ensure the DH3 is powered with a 9-30 VDC power supply with a minimum of 380
mA and correct polarity (+/-).
a.
Upon applying power to the DH3, both LEDs should turn on and then turn
off after about 25 seconds.
2.
If connecting through the USB, a USB to Mini-USB Cable is required. (See below for
an example, this is not to be confused with Micro-USB.)
3.
If connecting through Ethernet, an Ethernet cable is required (Cat 5 or higher is
recommended)
4.
Have the latest BreeZ® Software version 5.0 or greater installed on a PC. To find out
what version you have, navigate on the BreeZ® software to:
Help > About BreeZ…
5.
The PC must have an operating system of Windows Vista or greater. Windows XP is
not supported for use with the DH3.
6.
If connection to the DH3 cannot be established, contact your IT administrator to
resolve any IP addressing or PC issues.
