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Chapter 9: Problem Solving
Page has gray background.
Reason:
Static electricity causes toner to stick to background
Solutions:
(1) Change papers to an acceptable laser bond and use a humidi-
fier.
(2) Generate a Drum Cleaning page.
Reason:
Image drum has been exposed to light.
Solution:
Leave image drum cartridge in total darkness for several hours. If
this fails to restore it, install a new image drum cartridge.
Page prints all black.
Reason:
Hardware problem
Solution:
Contact your service representative.
Page has repeating marks.
Reason:
Excess toner in paper path.
Solution:
Generate a Drum Cleaning page.
Reason:
Damaged image drum cartridge causes repetitive marks due to
surface nicks and scratches.
Solution:
Install new Image drum cartridge.
An oblong area of faint print appears on each page.
Reason:
“Dropout” caused by using cotton bond paper in high humidity.
Moisture has affected paper.
Solution:
Change to a different type of paper or use a dehumidifier; check
toner.
Vertical white streaking or faint areas on page.
Reason:
Toner is low and does not distribute properly or the drum is worn
out.
Solutions:
(1) Replace toner cartridge.
(2) Check drum and replace if necessary.
Reason:
LED array is dirty.
Solutions:
(1) Clean LED array.
(2) Contact your service representative.
Faded vertical stripes
Reason:
LED array is dirty.
Solution:
Clean the LED array.
Vertical black lines
Reason:
Toner is low.
Solution:
Replace toner cartridge.
Reason:
Scratched image drum.
Solution:
Replace the image drum cartridge.
Reason:
Hardware problem.
Solution:
Contact service representative.
Fuzzy print
Reason:
LED array is dirty.
Solution:
Clean the LED array.
Distorted print
Reason:
Paper path lamp assembly or fusing unit problem.
Solutions:
(1) Generate Drum Cleaning page.
(2) Contact service representative.
Summary of Contents for OKIPAGE 20
Page 1: ...OKIPAGE 20 20DX User s Guide OKIDATA...
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Page 86: ...Notes...
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