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When Paper Jams Occurs/When an Error Message does not Disappear Even After Jammed Paper is Removed

3

3.

 

Troubleshooting

Error Code 381, 638

A paper jam has occurred under an image drum.

1 

Insert your finger into the recess on 

the right side of the printer and pull the 

front cover open lever (1) to open the 

front cover (2) forward.

1

2

2 

Press the output tray open button (3) 

and open the output tray (4).

CAUTION

Possible to get 

burned.

 

●

The fuser unit is extremely hot. Do not touch 

it.

3

4

3 

Remove all four image drums and place 

them on a flat surface.

4 

Cover the removed image drums with 

paper so that the image drums are not 

exposed to light.

5 

Pull out the jammed paper gently to the 

rear of the printer (the direction of the 

arrow) if an edge of jammed paper can 

be seen.

Pull out the jammed paper gently while 

lifting the release levers (5) on the fuser 

unit if an edge of jammed paper cannot 

be seen. 

If an edge of jammed paper still remains inside 

the unit, pull out the jammed paper gently to the 

rear of the printer.

5

Summary of Contents for Pro8432WT

Page 1: ... 1 Pro8432WT ...

Page 2: ...Corporation before doing any of the above 2017 Oki Data Corporation OKI is a registered trademark of Oki Electric Industry Co Ltd Energy Star is a trademark of the United States Environmental Protection Agency Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac OS X and macOS are registered trademarks of Apple Inc Other product names and ...

Page 3: ...s open Seek medical attention Spillages should be treated with cold water and soap to help reduce risk of staining skin or clothing Manufacturer Oki Data Corporation 4 11 22 Shibaura Minato ku Tokyo 108 8551 Japan For all sales support and general enquiries contact your local distributor Importer to the EU Authorized representative OKI Europe Limited Blays House Wick Road Egham Surrey TW20 0HJ Uni...

Page 4: ...re to do so may cause electric shock and or fire leading to injuries Unplug the power cord periodically to clean plug blades and base section between the blades If the power plug remains inserted for a long time the base section will get dusty and the plug may short circuit which may cause fire Do not clean spilled toner with a vacuum cleaner If cleaning spilled toner with a vacuum cleaner it may ...

Page 5: ...ark Reference Indicates where to look when you want to know more detailed or related information WARNING A warning provides additional information which if ignored may result in a risk of personal injury CAUTION A caution provides additional information which if ignored may result in equipment malfunction or damage Symbols in this document The following symbols are used in this manual Symbols Desc...

Page 6: ... operating system Windows 8 1 Microsoft Windows 8 operating system Windows 8 Microsoft Windows 7 operating system Windows 7 Microsoft Windows Vista operating system Windows Vista Microsoft Windows Server 2008 operating system Windows Server 2008 Generic name for Windows 10 Windows 8 1 Windows 8 Windows Server 2016 Windows Server 2012 Windows 7 Windows Vista and Windows Server 2008 Windows If there...

Page 7: ...s 11 Operator Panel 12 How to Use the Numeric Keypad 12 How to Use the Function Key 13 Names of Components 13 Available Options 15 Checking the Placement Environment 16 Placement Environment 16 Placement Space 16 Preparing Your Printer 17 Unpacking 17 Installing Consumables 17 Loading Paper 19 Turning On Off the Power 21 Installing Options 23 Test Printing from the Printer 29 Connecting to a Compu...

Page 8: ...e that Elapses Before Entering the Auto Power Off Mode 63 Setting the Buzzer 64 3 Troubleshooting 65 When an Error Message Appears on the Display Screen When the ATTENTION Indicator Lights Up Blinks 65 When Paper Jams Occurs When an Error Message does not Disappear Even After Jammed Paper is Removed 66 When the Message for Replacement of Consumables or Maintenance Unit Appears 74 When the Message ...

Page 9: ... Unit 104 Cleaning 106 Cleaning the Surface of the Printer 106 Cleaning Paper Feed Rollers 106 Cleaning LED Heads 108 Moving or Transporting Your Printer 110 Before Machine Disposal 112 5 Appendix 113 Menu List of the Operator Panel 113 Checking the Printer s Status with the Display Screen 113 Menu List of the Operator Panel 114 Specifications 119 Index 125 Oki contact details 126 ...

Page 10: ...ation 3 Preparing a Printer Unpacking Removing cushioning materials Installing consumables Loading paper Turning on off the power Installing options Test printing from the printer 4 Connecting to a Computer Connecting through network Connecting through USB For Windows For OS X For Windows For OS X Connecting through Bonjour Specifying an IP address on the operator panel Connecting a cable Installi...

Page 11: ... Kg Reference For details on how to open the package refer to Unpacking P 17 Printer Four image drums cyan yellow magenta white Note The image drums are installed in the machine before shipment Four starter toner cartridges cyan yellow magenta white Quick Guide Software DVD ROM AC cord Note An Ethernet cable and USB cable are not supplied with your printer Procure them separately Packaging and cus...

Page 12: ...y with numeric keypad 10 Fn key Displays the equipment setting menu screen with a shortcut function 11 CLEAR key Executes the following actions according to the entered items when pressed or held down Minimizes a setting value Enters zero for a setting value Deletes a character Cancels a selected item Returns to the previous settings Not available when entering an IP address 12 READY indicator Lig...

Page 13: ...eight Tray 1 80 Paper Feed 90 Paper Size MP Tray 91 X Dimension MP Tray 92 Y Dimension MP Tray 93 Media Type MP Tray 94 Media Weight MP Tray 95 Tray Usage MP Tray 100 Configuration Function No Function menu 101 Network 103 Error Log 200 Power Save Time 201 Sleep Time 202 Auto Power Off Time 210 Error Report 220 Print Position Adjust MPTray 221 Print Position Adjust Tray 1 231 Paper Color Setting 2...

Page 14: ... drum M magenta 13 Toner cartridge Image drum W white 14 Fuser unit 15 LED head four heads 16 17 26 No Name 16 Multipurpose tray 17 Paper set cover 26 Wireless LAN module cover 18 19 20 21 No Name 18 Rear output tray 19 AC power socket 20 Interface part 21 Access cover Interface part 23 24 25 No Name 23 Accessory connector 24 USB interface connection 25 Network interface connection ...

Page 15: ...vailable Options The following options are available for your printer Additional RAM 256 MB or 512 MB 16 GB SD memory card kit Wireless LAN module Reference For details on how to install the options refer to Installing Options P 23 ...

Page 16: ...e small child s hand reaches Do not install in an unstable place the shaky stand leaning place etc Do not install in a place many humidity dusty and the place where direct rays hit Do not install in the environment of briny air and corrosive gas Do not install in a place with much vibration Do not install in a place where the ventilation hole of the printer is closed CAUTION Do not place directly ...

Page 17: ...rect sunlight or very bright interior light approximately more than 1500 lux Even under the normal interior light do not leave it for more than 5 minutes Packaging and cushioning material are needed if transporting the printer Do not throw them away 1 Remove your printer from the box and remove all cushioning materials and the plastic bag from your printer 2 Remove the two strips of protective tap...

Page 18: ...ter 1 1 Setup 4 Remove the protective sheets and toner covers from four image drums x4 C Y M W 5 Confirm that the image drum and the toner cartridge are of the same color and then attach the toner cartridge to the image drum ...

Page 19: ... not closed When the error message that the top or front cover is open does not disappear from the operator panel s display screen make sure they are closed securely 2 Loading Paper Reference Please refer to Supported Paper P 45 for information on how to load paper into the printer 1 Pull out the paper tray 1 1 2 Set the paper size dial 2 to match the loading paper size Set the dial to A4 when loa...

Page 20: ...en the edges of the paper stack on a level surface 5 Load paper with the print side face down and press it from above Note Do not load paper exceeding the mark 5 of the paper guide 5 6 Secure the loaded paper with the paper guide 7 Check if a size of loaded paper matches the setting of paper size dial 8 Return the paper tray to the printer Memo If loading a paper that you cannot select the size wi...

Page 21: ... a power cord in the place which is not stepped on and do not place a thing on a power cord Do not use the cord tied in a bundle Please do not use the damaged power cord Do not use multi outlet adapters Do not connect this printer and other electric products to the same wall socket If it connects simultaneously with an air conditioner copier shredder etc Especially a printer may incorrect operate ...

Page 22: ... save on power consumed by the printer Power Save Mode When your printer is not used for a certain period of time it automatically enters the power save mode to reduce the power consumption You can enter the power save mode manually by pressing the POWER SAVE button on the operator panel The POWER SAVE button lights up green while in this mode Memo By factory default the time interval before enter...

Page 23: ...n explains how to install options on your printer The following options are available Additional RAM 256 MB or 512 MB 16 GB SD memory card kit Wireless LAN module Note Be sure to turn off your printer and unplug the AC cord and Ethernet or USB cable before installing options Installing options while your printer is turned on may damage your printer and options Memo After installing options set the...

Page 24: ...Insert the additional RAM 4 into the slot and fix it by pushing it toward the printer Note Be sure to check a direction of an additional RAM The additional RAM has small dents on its connector which are fitted with a connector of a slot 4 6 Install the metal plate 2 1 First insert the upper part of the metal plate 2 in the printer then install the metal plate 2 2 While holding the lower part of th...

Page 25: ...utton 11 Press the scroll button several times to select System and press the ENTER button 12 Press the scroll button several times to select RAM and press the ENTER button 13 Check that the value of RAM has increased RAM For memory expanded to 256 MB it is 512 MB for memory expanded to 512 MB it is 768 MB Note If the value of RAM has not increased turn off your printer and unplug the AC cord and ...

Page 26: ...n your body by touching grounded metallic parts etc before work You can not use the SD memory card with the protection switch for accidental overwriting locked Make sure to release the lock 1 Turn off your printer and then unplug the AC cord and Ethernet or USB cable Reference Turning Off the Power P 22 2 Open the access cover 1 1 3 Remove the metal plate 2 by sliding it upward 1 Put your finger i...

Page 27: ...l plate 2 1 First insert the upper part of the metal plate 2 in the printer then install the metal plate 2 2 While holding the lower part of the metal plate 2 slide the metal plate downward and secure it 2 8 Close the access cover 1 1 9 Plug the AC cord and Ethernet or USB cable into your printer and then turn on the power switch 10 Press the scroll button or on the operator panel 11 Press the scr...

Page 28: ...B F52 Note 15 GB may be displayed in SD Card This is not an error If the value of SD Card has not increased turn off your printer and unplug the AC cord and Ethernet or USB cable and then reinstall the SD memory card 15 Press the ON LINE button Installing the Wireless LAN module 1 Turn off your printer and then unplug the AC cord 2 Open the Wireless LAN module cover 1 on the right side of a printe...

Page 29: ...ton Test Printing from the Printer Check that you can print with the printer Check the detailed settings and status of your printer by printing the contents of the settings Configuration Note When a printer is in the power saving mode press the POWER SAVE button to restore from the mode 1 Press the Fn key on the operator panel 2 Enter 100 using the numeric keypad and press the ENTER button 3 Press...

Page 30: ...nnection P 41 Product Requirements Your printer supports the following operating systems Windows 10 Windows 10 64bit Version Windows 8 1 Windows 8 1 64bit Version Windows 8 Windows 8 64bit Version Windows 7 Windows 7 64bit Version Windows Vista Windows Vista 64bit Version Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2008 x...

Page 31: ...chine Install the machine near a wireless LAN access point or wireless device with no obstacles between them the distance should be within 30 m Wireless connections may be difficult if there is any metal aluminum framed windows or reinforced concrete walls between the machine and the wireless LAN access point Wireless LAN connections may have slower transmission speeds depending on the environment...

Page 32: ...ight corner of the operator panel it indicates that the connection is successful Connecting by Selecting a Wireless LAN Access Point from the Control Panel If the wireless LAN access point does not support WPS you can connect by selecting the wireless LAN access point you want to use from those the machine has detected To do this an encryption key is required 1 Confirm and write down the SSID and ...

Page 33: ...l Panel Configure the wireless LAN access point information SSID encryption method and encryption key manually and connect to the wireless LAN 1 Check and write down the SSID the encryption method and the encryption key by referring to the user manual of the wireless LAN access point Note When the encryption method is WPA EAP or WPA2 EAP configure from the printer s web page Memo The SSID is also ...

Page 34: ...uter or printer If your network administrator or internet service provider specifies an unique IP address for the computer and your printer you need to set the IP addresses manually Note You need to complete the network setting of the computer before this procedure To complete this procedure you must be logged in as an administrator When setting an IP address manually ask the network administrator...

Page 35: ... you input 5 Press the ENTER button 6 Check that Network Setup is selected and press the ENTER button 7 Press the to select IP Address Set and press the ENTER button 8 If setting the IP address manually press the scroll button and select Manual and press the ENTER button After entering all settings press the BACK button Proceed to the step 9 If obtaining the IP address automatically check that Aut...

Page 36: ...et mask in the same manner of IP address To move to the next box press the ENTER button After entering all settings press the BACK button 13 Press the scroll button to select Gateway Address and press the ENTER button 14 Enter the default gateway address and press the ENTER button To move to the next box press the ENTER button After entering all settings press the BACK button Gateway Address 192 1...

Page 37: ...icense agreement and then click Accept 5 Select Network Wired Wireless in accordance to the connection method of the machine and computer and then click Next 6 Select the model name of the machine and then click Next 7 Click Install Optional Software Installation starts Memo The following software is installed PS Printer Driver Including Network Extension Install other software from Custom Install...

Page 38: ...the machine is turned on 2 Insert the Software DVD ROM into a computer 3 Double click the OKI icon on the desktop 4 Drivers Double click Installer for OSX 5 Enter the administrator password and then click OK Follow the on screen instructions to complete the installation 6 Select System Preferences from the Apple menu 7 Click Printers Scanners 8 Click 9 Click Default 10 Select the machine where Kin...

Page 39: ...mode but does not enter deep sleep mode Do not place any devices especially microwave ovens or digital cordless telephones that emit weak electromagnetic waves near the machine Wireless connections may be difficult if there is any metal aluminum framed windows or reinforced concrete walls between the machine and the wireless terminal computer tablet smartphone etc Wireless LAN connections may have...

Page 40: ...Select Yes and then press the ENTER button 8 Start WPS PBC push button on the wireless terminal computer tablet smartphone etc Manual connections If the wireless terminal computer tablet smartphone etc does not support WPS PBC push button then you can input the machine s SSID and password into the wireless terminal computer tablet smartphone etc to connect Follow the procedure below to connect 1 T...

Page 41: ... other end of the USB cable into the computer s USB interface connector 2 Note Do not plug the USB cable into the network interface connection Doing so may cause a malfunction Installing a Printer Driver For Windows Note You must be logged in as an administrator to complete this procedure 1 Insert the included Software DVD ROM into a computer 2 When AutoPlay is displayed click Run Setup exe Memo I...

Page 42: ...Installing a Printer Driver For OS X Note Disable the anti virus software before starting this procedure Install the OS X PS Printer Driver When the installation is complete print a test page in step 14 1 Make sure that the machine and a computer are connected and the machine is turned on 2 Insert the Software DVD ROM into a computer 3 Double click the OKI icon on the desktop 4 Drivers Double clic...

Page 43: ...o To change the name enter a new name into Name 11 Click Add 12 When Installable options is displayed click Continue 13 Make sure that the machine is added to Printers and Pro8432WT PS is displayed for Kind Note If Pro8432WT PS is not displayed for Kind correctly click delete the machine from Printers and then newly perform steps 8 to 12 14 Click Open Print Queue 15 Select Print Test Page from the...

Page 44: ...vers select Printer Properties Pro8432WT PS 3 Select the Device Settings tab 4 If using a network connection select Get installed options automatically under Installable Options and then click Setup If using a USB connection change the setting according to the added options of Installable Options 5 Click OK For OS X PS Printer Driver 1 Select System Preferences from the Apple menu 2 Click Printers...

Page 45: ...in paper A3 297 x 420 64 to 256 g m2 Note If the paper size is set at A6 A5 or with a paper width narrower than 148 mm A5 width the printing will be slower A4 210 x 297 A5 148 x 210 A6 105 x 148 B4 257 x 364 B5 182 x 257 B6 128 x 182 B6 Half 64 x 182 Tabloid 11 x 17 Letter 215 9 x 279 4 8 5 x 11 Legal 13 215 9 x 330 2 8 5 x 13 Legal 13 5 215 9 x 342 9 8 5 x 13 5 Legal 14 215 9 x 355 6 8 5 x 14 Exe...

Page 46: ...user temperatures used in the printing process CAUTION Envelopes should be free from twist curl or other deformations They should also be of the rectangular flap type with glue that remains intact when subjected to hot roll pressure fusing used in this type of printer Window envelopes are not suitable Labels should also be of the type recommended for use in copiers and laser printers in which the ...

Page 47: ...ize 300 sheets when paper weight is 80 g m2 Light 64 to 82 g m2 Medium Light 83 to 90 g m2 Medium 91 to 105 g m2 Heavy 106 to 128 g m2 Ultra Heavy1 129 to 188 g m2 Ultra Heavy2 189 to 220 g m2 MP Tray A3 A4 A5 A6 B4 B5 B6 B6 Half Tabloid Letter Legal 13 Legal 13 5 Legal 14 Executive Statement 8 5 SQ Folio 8K 260 x 368 mm 8K 270 x 390 mm 8K 273 x 394 mm 16K 184 x 260 mm 16K 195 x 270 mm 16K 197 x 2...

Page 48: ...paper move the paper stopper 4 forward and remove it once then install it on the metal part 4 4 Flex paper back and forth and then fan it Straighten the edges of the paper stack on a level surface 5 Load paper with the print side face down and press it from above Note Do not load paper exceeding the mark 5 of the paper guide 5 6 Secure the loaded paper with the paper guide 7 Check if a size of loa...

Page 49: ... stacks of paper and then load them again Do not put anything other than paper for printing in the MP tray 1 Open the MP tray 1 forward by inserting your fingers into the front recesses 2 2 2 1 2 Pull out the paper support 3 by holding the center part of it 3 3 Unfold the sub support 4 4 4 Open the paper set cover 5 5 5 Adjust the manual feeding paper guide 6 to the width of paper to be loaded 6 6...

Page 50: ...step 18 Note When a printer is in the power saving mode press the POWER SAVE button to restore from the mode Make sure that the message Ready To Print is displayed in the operator panel If the message is not displayed press the ON LINE button 8 Press the Fn key 9 Enter 90 using the numeric keypad and then press the ENTER button 10 When Paper Size is displayed select the size of the loaded paper an...

Page 51: ...w For Windows PS Printer Driver 1 From the File menu select Print 2 Click Preferences or Properties 3 Select the Paper Quality tab 4 Select Multi Purpose Tray from Paper Source 5 Click Advanced 6 Click Paper Size and select a paper size from the drop down list 7 Click OK 8 Start printing For OS X PS Printer Driver 1 From the File menu select Print 2 Select the paper size from Paper Size 3 Select P...

Page 52: ...ength 90 to 431 mm 3 5 to 17 0 inches Note Custom is displayed only when Paper Size is set to Custom 1 Press the scroll button or on the operator panel 2 Press the scroll button several times to select Menus and press the ENTER button 3 Check that Tray Configuration is selected and press the ENTER button 4 Press the scroll button several times to select Tray Config of the paper tray in which you l...

Page 53: ...a custom in the following procedures For Windows PS Printer Driver 1 Click Start and select Devices and Printers 2 Right click the Your Printer icon and select the type of driver you want to specify from Printing preferences 3 On the Layout tab click Advanced 4 Click Paper Size and select PostScript Custom Page Size from the drop down list 5 Enter the dimensions in the Width and Height boxes and p...

Page 54: ...u select Print 10 Configure other settings if necessary and then start printing Open the file you want to print and print it in the following procedures For Windows PS Printer Driver 1 From the File menu select Print 2 Click Preferences or Properties 3 Select the Paper Quality tab 4 Select Multipurpose Tray from Paper Source 5 Click Advanced 6 Click Paper Size and select a paper size from the drop...

Page 55: ...en or close the rear output tray while printing as it may result in a paper jam Using the Output Tray Paper is delivered with the print side face down stacked in the order printed Note Check that the rear output tray 1 on the rear side of the printer is closed If the rear output tray is open paper is always outputted to the rear output tray 1 Memo Open the paper supporter 2 so that the printed pap...

Page 56: ...print on nonstandard paper such as banners Printing on custom size paper A3 A4 Changing the Page Layout You can change the page layout to multiple print 1 2 3 4 Multipie print Scaling to Pages You can print data formatted for one size page onto a different size page without modifying the print data Changing Print Quality Resolution You can change the print quality to suit your needs Memo There are...

Page 57: ...printed or preparing for a print When you press the CANCEL button is pressed the following message appears To cancel printing select Yes and then press the ENTER button To proceed to printing select No and then press the ENTER button If a printer is not operated for about 3 minutes while this message appears the message will go out and printing proceeds ...

Page 58: ...eck if the message Ready To Print appears If the message is not displayed press the ON LINE button 1 Press the Fn key on the operator panel 2 Enter 200 using the numeric keypad and then press the ENTER button 3 Press the scroll button or to specify the time and then press the ENTER button 4 Press the ON LINE button Memo The power save time can be selected from the followings 1 minute 2 minutes 3 m...

Page 59: ... mode Check if the message Ready To Print appears If the message is not displayed press the ON LINE button 1 Press the Fn key on the operator panel 2 Enter 201 using the numeric keypad and then press the ENTER button 3 Press the or to specify the time and then press the ENTER button 4 Press the ON LINE button Memo The sleep time can be selected from the followings 1 minute 2 minutes 3 minutes 4 mi...

Page 60: ...onstraints apply to the printer driver and utility functions When the printer goes into the deep sleep mode press the POWER SAVE button on the control panel and check that the screen displays the message Ready To Print If the message Ready To Print is displayed the following constraints do not apply OS Software Name Constraints When in the Deep Sleep Mode Method of resolving other than to press th...

Page 61: ... sleep mode you cannot print with the following protocols NBT Cannot Search Cannot Specify Settings In the deep sleep mode you cannot search or specify settings with the following functions or protocols NBT PnP X UPnP MIB You can reference through some supported MIB in the deep sleep mode Get command Protocols with the Client Functions Do Not Work In the deep sleep mode the following protocols wit...

Page 62: ... button or on the operator panel 2 Press the scroll button several times to select Admin Setup and press the ENTER button 3 Enter the administrator password using the numeric 0 9 keys The factory default password is 999999 Press the ENTER button whenever inputting one character 4 Press the ENTER button 5 Press the scroll button several times to select Power Setup and press the ENTER button 6 Press...

Page 63: ...he mode Check if the message Ready To Print appears If the message is not displayed press the ON LINE button 1 Press the Fn key on the operator panel 2 Enter 202 using the numeric keypad and then press the ENTER button 3 Press the scroll button or to specify the time and then press the ENTER button 4 Press the ON LINE button Memo The auto power off time can be selected from the followings 1 hour 2...

Page 64: ... the numeric 0 9 keys and press the ENTER button The factory default password is 999999 Press the ENTER button whenever inputting one character 4 Press the ENTER button 5 Press the scroll button several times to select Buzzer Setup and press the ENTER button 6 Press the scroll button several times to select Paper Jam Error Buzzer Volume and press the ENTER button 7 Press the scroll button several ...

Page 65: ...tton on the operator panel When an Error Message Appears on the Display Screen When the ATTENTION Indicator Lights Up Blinks When a printer problem occurs an error message appears on the display screen and the ATTENTION indicator on the operator panel lights up or blinks Check the error message and deal with the problem according to the relevant procedure When Please see Help for details appears o...

Page 66: ...ward Scroll display downward Press the HELP button to display a remedy Message on the display screen first line Message on the display screen second line Please see HELP for details ATTENTION indicator HELP button Error Code Status Message on the Display Screen Message displayed after the HELP button is pressed Reference Page Error Code Paper jams 1st Line Open Cassette 391 392 393 394 page 72 2nd...

Page 67: ...37 page 71 2nd Line Paper Remain 3rd Line Front Cover 1st Line Open Cover 638 page 68 2nd Line Paper Remain 3rd Line Output Tray 1st Line Open Cover 639 640 page 69 2nd Line Paper Remain 3rd Line Output Tray Error Code 380 401 637 A paper jam has occurred around the front cover 1 Insert your finger into the recess on the right side of the printer and pull the front cover open lever 1 to open the f...

Page 68: ...N Possible to get burned The fuser unit is extremely hot Do not touch it 3 4 3 Remove all four image drums and place them on a flat surface 4 Cover the removed image drums with paper so that the image drums are not exposed to light 5 Pull out the jammed paper gently to the rear of the printer the direction of the arrow if an edge of jammed paper can be seen Pull out the jammed paper gently while l...

Page 69: ...y 2 Task is complete Error Code 382 383 639 640 A paper jam has occurred around the fuser unit 1 Insert your finger into the recess on the right side of the printer and pull the front cover open lever 1 to open the front cover 2 forward 1 2 2 Press the output tray open button 3 and open the output tray 4 CAUTION Possible to get burned Since the fuser unit gets hot carry out the operation carefully...

Page 70: ...surface 4 Cover the removed image drums with paper so that the image drums are not exposed to light 5 Remove the jammed paper remaining inside of the unit 6 Lift the left lock lever 5 of the fuser unit forward 5 7 Hold the fuser unit handle 6 and lift the fuser unit out of the printer 6 8 Lift the release levers 7 on the fuser unit and pull out the jammed paper forward gently 7 ...

Page 71: ...er unit backward 5 11 Return all four image drums into the printer carefully 12 Close the output tray 4 by pushing the both sides of the cover firmly 4 13 Close the front cover 2 Note Cannot close the front cover securely if the output tray is not closed 2 Task is complete Error Code 390 637 A paper jam has occurred while feeding paper from a paper tray 1 If there is any paper on the MP tray lift ...

Page 72: ...aper Remove the paper from the back gently if the edge of paper cannot be seen 4 Close the front cover 3 3 5 If loading paper on MP tray lift the paper set cover 1 and set the paper with the print side face up 1 6 Lower the paper set cover 1 1 Task is complete Error Code 391 392 393 394 631 632 633 634 A paper jam has occurred while feeding paper from a paper tray Note If paper jams occur frequent...

Page 73: ...ror is indicated 1 2 Remove the jammed paper 3 Return the tray 1 to the printer 1 4 Insert your finger into the recess on the right side of the printer and pull the front cover open lever 2 to open the front cover 3 forward 2 3 5 Close the front cover 3 3 Task is complete Memo Open and close the front cover after removing the jammed paper otherwise the error indication do not go out ...

Page 74: ...pears on the display screen and the ATTENTION indicator on the operator panel lights up or blinks Check the message and replace consumables and maintenance unit Display Screen when the HELP button is pressed Scroll display upwards Scroll display downwards Press the HELP button to display a remedy Message on the display screen first line Message on the display screen third line Message on the displ...

Page 75: ...it appears 2nd Line COLOR Image Drum Near Life 1st Line xxx page 98 2nd Line COLOR Image Drum Life 1st Line xxx page 98 The number of pages you can print is displayed in nnn 2nd Line COLOR Image Drum Life nnn Pages Left 1st Line Install New Image Drum 350 351 352 353 page 98 If a toner remains you can continue to print by opening or closing the front cover However replace the image drum soon Other...

Page 76: ...nstall New Fuser Unit 354 page 104 You can continue to print by opening or closing the front cover for a while However replace the fuser unit soon Otherwise it may cause a printer error or paper jam 2nd Line Fuser Unit Life Belt Unit 1st Line xxx Prepare a belt unit and replace the old belt unit with new one after a message for replacement of consumables or maintenance unit appears 2nd Line Belt U...

Page 77: ...play screen first line Message on the display screen third line Message on the display screen fourth line Please see HELP for details ATTENTION indicator HELP button Message on the display screen second line Error Code Status Message on the Display Screen Message displayed after the HELP button is pressed Error Code Change Paper 1st Line Change Paper in TRAY 661 662 663 664 2nd Line MEDIA_SIZE 3rd...

Page 78: ...ndicated color is not installed correctly Install the toner cartridge correctly 610 Yellow Y 611 Magenta M 612 Cyan C 613 White W 544 545 546 547 Check Toner Cartridge Improper Lock Lever Position COLOR Please see HELP for details Blinks The toner cartridge of the indicated color is not locked properly Turn the blue lever on the right side of the cartridge backwards until it stops 544 Yellow Y 545...

Page 79: ...ted color is not installed correctly Install the image drum correctly 340 Yellow Y 341 Magenta M 342 Cyan C 343 White W Wait a Moment Rebooting n Lights up The printer is restarting Please wait COLOR Toner Sensor Error Lights up Something is wrong with the toner sensor of the indicated color or the image drum is not installed correctly Install the toner cartridge or image drum of the indicated col...

Page 80: ...ctPrint E mailPrint mode Can not read the file Press ONLINE Button Varies Indicates that the USB memory is disconnected while PrintFromUSBMemory is running Reading of the image file is cancelled Color toner empty Job cancelled Press ONLINE Button Varies Notifies the user that the color toner is empty and that the received color data job is cancelled E mail receiving has been cancelled Press ONLINE...

Page 81: ...ears when the NIC initialization is occurred as the setting was changed Wait a Moment Network Configuration writing Blinks This appears during the NIC configuration data is storing into the flash memory as the setting was changed 709 Caution unknown Consumable detected Go to User Manual Trouble Shooting to restore operation Blinks You can use any consumables in your product but you must accept the...

Page 82: ...You Cannot Print from the MP Tray If you print from the MP tray without moving down the paper set cover the message Install Paper MPTray appears on the display screen Check the message and deal with the problem Refer to How to Print from the MP Tray P 49 Paper set cover ...

Page 83: ... message is displayed on the display screen of the operator panel Error Messages or press the HELP button on the operator panel page 78 The interface setting is disabled Check the setting of the interface being used from the operator panel Advanced Something is wrong with the print function Check if you can print the contents of the settings page 29 For Windows Cause Remedy Reference The printer i...

Page 84: ... computer If using LPR Utility check the IP address setting in LPR Utility USB Connection Problems Common to Windows and OS X Cause Remedy Reference Unsupported USB cable is being used Use a USB 2 0 cable A USB hub is being used Connect the printer directly to the computer page 41 Printer driver is not installed correctly Reinstall printer driver page 41 page 42 For Windows Cause Remedy Reference ...

Page 85: ... displayed click Run Setup exe Memo If the User Account Control dialog box is displayed click Yes 3 Select a language from the drop down list 4 Read the license agreement and then click Accept 5 Read Environmental advice for Users and click Next 6 Select Network Wired Wireless or USB corresponding to your connection environment and then click Next If the Windows Security Alert dialog box is displa...

Page 86: ...ty as an administrator If you click No the installer or utility does not start PS Gamma Adjuster The User Account Control dialog appears When you launch an installer or utility the User Account Control dialog may appear Click Yes or Continue to run the installer or utility as an administrator If you click No the installer or utility does not start The Program Capability Assistant dialog appears If...

Page 87: ...idge properly page 94 The toner is low Replace the toner cartridge page 94 The paper is moist Use paper stored in proper temperature and humidity conditions page 45 The paper is unsuitable Use supported paper page 45 The paper is unsuitable The settings of media type and weight are incorrect Press the scroll button or and select Menus Tray Configuration the paper tray configuration you are using a...

Page 88: ...e paper stored in proper temperature and humidity conditions page 45 The paper is too thick Use thinner paper The toner is low Replace the toner cartridge page 94 Periphery of letters is smudged The LED heads are dirty Wipe the LED heads with soft tissue paper page 108 The paper is unsuitable Use recommended paper The paper is moist Replace it with new paper page 45 The entire paper area is lightl...

Page 89: ... and then Adjust Registration Advanced Solid printing of CMY 100 is too light CMY100 Density is set to Disable Press the scroll button or and select Admin Setup Color Setup CMY100 Density and then select Enable Dots appear The paper is unsuitable Use supported paper page 45 When the interval of the dots is about 94 mm 4 inches the image drum the green tube is damaged or dirty Lightly wipe the imag...

Page 90: ...er even up the edges and load the paper with the old paper on top page 48 page 49 The paper is loaded at an angle For tray 1 adjust the paper width guide and stopper to the paper For the MP tray adjust the paper width guide to the paper page 48 page 49 Envelopes are not correctly loaded Load envelopes correctly page 49 Paper envelopes or labels of weight between 177 and 220 g m2 is loaded in tray ...

Page 91: ...inter does not start printing An error is displayed on the panel Check the error code and follow the on screen instructions page 78 The Ethernet or USB cable is unplugged Plug in the Ethernet or USB cable firmly page 31 page 41 Something is wrong with the Ethernet or USB cable Use another Ethernet or USB cable The printer does not support your Ethernet or USB cable Use a USB 2 0 compatible cable U...

Page 92: ...high The printer is cooling off Wait for a while When the printer becomes cooler printing restarts automatically When the print processing is overloaded by printing with the WSD port a computer may stop sending Retry to send data on a computer If the error is not resolved use other network port Memory is insufficient A printer is short on memory because print data is too large Reduce print data wi...

Page 93: ...ed gargle with large amounts of water and move the person to the open area for fresh air Follow the doctor s direction if necessary If the toner powder sticks to your skin like your hands wash with soap If the toner gets into the eyes flush with plenty of water immediately Follow the doctor s direction if necessary If you swallow toner powder take large amounts of water to weaken the toner Follow ...

Page 94: ... more than one year following breaking the seal If you replace the toner cartridge image drum while it is being used the amount of toner used will not be counted normally By opening and closing the output tray after the message Color toner empty is displayed you are able to print approximately 100 copies of A4 size ISO test patterns approximately 20 pages five times However further printing operat...

Page 95: ...ing the replacement toner cartridge in its bag gently shake it up and down and side to side and then unpack it 6 Remove the tape 5 from the toner cartridge 5 7 Insert a new toner cartridge 6 by aligning its left side indentation 7 with the protrusion 8 on the image drum so the toner cartridge and image drum C color label align Then fix the right side firmly into place Note Do not insert a toner ca...

Page 96: ...lacement for W white M magenta Y yellow Toner Cartridges Memo When replacing the C toner cartridge refer to Procedure for Replacement for C cyan Toner Cartridge P 94 1 Prepare new toner cartridges 2 Insert your finger into the recess on the right side of the printer and pull the front cover open lever 1 to open the front cover 2 forward 1 2 3 Press the output tray open button 3 and open the output...

Page 97: ...ot throw a used toner cartridge in the fire They may explode and the toner inside may fly off and cause getting burned 7 7 Unpack the replacement toner cartridge and gently shake it up and down and side to side 8 Remove the tape 8 from the toner cartridge 8 9 Insert a new toner cartridge 9 by aligning its left side indentation 10 with the protrusion 11 on the image drum so the toner cartridge and ...

Page 98: ...rint with the image drum depends on how you use it The above guideline may be reduced by more than half depending on the conditions of printing Though opening and closing the output tray may extend the life of a image drum for a while it is recommended to replace it soon after the Install New image drum is displayed The print quality may deteriorate after the toner cartridge has been unpacked for ...

Page 99: ...e fuser unit is extremely hot Do not touch it 3 4 4 Identify an empty toner cartridge by its label color 5 5 5 Remove the image drum 6 from the printer in the direction of the arrow and place the image drum on a flat surface 6 6 Turn the right blue lever 7 of the toner cartridge forward while pressing the top of the toner cartridge to unlock 7 7 Lift the toner cartridge 8 from the right side and r...

Page 100: ...in step 7 to the image drum 9 by aligning its left side indentation 11 with the protrusion 12 on the image drum and then fix the right side firmly into place 8 12 9 11 11 Turn the blue lever 7 of the toner cartridge backward until its top aligns on the mark 7 12 Check a label color of a new image drum 9 and place the drum into a printer 9 13 Close the output tray 4 by pushing the both sides of the...

Page 101: ...age appears replace the belt unit The life expectancy of the belt unit is approximately 30 000 pages for A4 simplex printing three pages per job Note The actual number of pages you can print with the belt unit depends on how you use it Note Though opening and closing the output tray may extend the life of the belt unit somewhat you should replace it soon after the Change Belt Unit is displayed to ...

Page 102: ...n 3 and open the output tray 4 CAUTION Possible to get burned The fuser unit is extremely hot Do not touch it 3 4 5 Take all the four image drums out of a printer and then place them on a flat surface 6 Cover the image drums you took out with paper so that the image drums do not expose to the light 7 Turn the blue locks 5 on each side of the belt unit in direction of the arrow to unlock 5 5 8 Remo...

Page 103: ...rection of the arrow 5 5 11 Return all the four image drums to the printer 12 Close the output tray 4 by pushing the both sides of the cover firmly 4 13 Close the front cover 2 Note The front cover cannot be closed if the output tray is not closed securely 2 14 Please recycle belt unit Memo If you must dispose of a belt unit put it in a plastic bag or similar container and dispose of it in accorda...

Page 104: ...expired the use life will not be correctly displayed Press the scroll button or and select Admin Setup Panel Setup Near Life Status if this is set to Disable then the Fuser Unit Near Life message does not appear Replacement Procedure Note Do not expose the image drum to direct sunlight or very bright interior light approximately more than 1500 lux Even under the normal interior light do not leave ...

Page 105: ...he left locking lever 5 of the fuser unit to lock 5 9 Close the output tray 4 by pushing the both sides of the cover firmly 4 10 Close the front cover 2 Note The front cover cannot be closed if the output tray is not closed securely 2 11 Please recycle fuser unit Memo If you must dispose of a fuser unit put it in a plastic bag or similar container and dispose of it in accordance with your municipa...

Page 106: ...Dry the surface of the printer with a dry soft cloth Cleaning Paper Feed Rollers Clean the paper feed rollers if paper jams occur frequently Note You should replace the paper feed rollers if paper jams keep occurring even after cleaning the paper feed rollers For Tray 1 1 Pull out the tray 1 1 2 Wipe the two paper feed rollers 2 inside the printer with a wet cloth that has been wrung out well 2 3 ...

Page 107: ...elease the tab 3 of the paper feed roller cover 1 4 3 4 Open the paper set cover 5 until touching the printer 5 5 Wipe the two paper feed rollers 6 with a wet cloth that has been wrung out well 6 6 Open the separation roller cover 7 forward while pressing the center part of the MP tray Wipe the two separation roller 8 with a wet cloth that has been wrung out well 7 8 7 Close the separation roller ...

Page 108: ...ion by pressing the paper loading part on the MP tray downward 1 Cleaning LED Heads Clean the LED heads if vertical lines appear images are fading vertically or the periphery of letters is smudged in the printouts Dirt on the LED heads may also cause paper jams Note Do not use methyl alcohol or thinners as a cleaning agent They may damage the LED heads Do not expose the image drum to direct sunlig...

Page 109: ...wipe the lenses 5 of the LED heads with soft tissue paper 5 5 Close the output tray 4 by pushing the both sides of the cover firmly 4 6 Close the front cover 2 Note The front cover cannot be closed if the output tray is not closed securely 2 ...

Page 110: ...se it weighs about 37 Kg CAUTION Possible to get burned The fuser unit is extremely hot Do not touch it Note The image drum the green tube is very delicate Handle it carefully Do not expose the image drum to direct sunlight or very bright interior light approximately more than 1500 lux Even under the normal interior light do not leave it for more than 5 minutes 1 Turn off your printer by pressing ...

Page 111: ...toner cartridges and image drums to the printer 9 Close the output tray 4 by pushing the both sides of the cover firmly 4 10 Close the front cover 2 Note The front cover cannot be closed if the output tray is not closed securely 2 11 Protect your printer with packing materials 12 Lift your printer and put it in a box Note Use the packing materials attached to your printer when purchased After tran...

Page 112: ...ta local user external user cache LDAP Kerberos 1 Press the scroll button or on the operator panel 2 Press the scroll button to select Admin Setup and press the ENTER button 3 Input the admin password 4 Select Others Setup Erase Privacy Data 5 Once Are You Sure is displayed select Yes and press the ENTER button 6 Once Would you like really is displayed select Yes and press the ENTER button Restart...

Page 113: ...button on the operator panel you can check the status of your printer Checking the Device Status You can check the residual life of the consumables counter information network settings and system information on the display screen 1 Press the button on the operator panel to open the status menu 2 Press the scroll button to select the item you want to check and then press the ENTER button ...

Page 114: ...ng Default Gateway When Wireless LAN is installed Wired IPv4 Address Subnet Mask Gateway Address MAC Address NIC Program Version Web Remote Version IPv6 Address Local IPv6 Address Stateless Address IPv6 Address Stateful Address Wireless Infrastructure Infor mation When Wireless LAN is installed Firmware Version Wireless Infrastructure SSID Security State Band Channel RSSI IPV4 Address Subnet Mask ...

Page 115: ...r F92 Media Type Plain F93 Media Weight Light F94 Tray Usage When Missmatching F95 Tray1 Config Paper Size Cassete Size F10 X Dimension 210millimeter F11 Y Dimension 297millimeter F12 Media Type Plain F13 Media Weight Light F14 Legal Paper Legal14 Othre Size 16K 184x260mm Paper Feed Tray1 F80 Auto Tray Switch On Tray Sequence Down System Adjust Power Save Time 1 minute F200 SleepTime 15 minutes F2...

Page 116: ...ble Connected Host Normal Print Setup Personality Auto Copies 1 Media Check Enable A4 Letter Override Yes Resolution 600dp X Dimension 210millimeter Y Dimension 297millimeter PS Setup L1 Tray Type1 Network Protocol RAW USB Protocol RAW Private Print Setup When SD Memory card is installed Verify job option Disable Erase job option No overwrite Keep job for 2 hours Job Limitation Disable Verify job ...

Page 117: ...Inquiry Display On Focus Position Yes Display Timeout 180 Near Life Setup Fuser Near Life Timing 1500 Belt Near Life Timing 1000 Erase Privacy Data Business Phone Setup Business Phone Cooperation Disable Connection IP Address 0 0 0 0 Connection Port No 59000 Settings Reset Settings Save Settings Restore Settings Change Password New Password Verify Password Calibration Auto Density Mode On Adjust D...

Page 118: ... WEP WPA Encryption Type When the security is set to WPA WPA2 PSK or WPA2 PSK WPA Pre Shared Key When the security is set to WPA WPA2 PSK or WPA2 PSK Execute Wireless reconnection Wireless AP Mode Setting When Wireless LAN is installed Wireless AP Mode Disable Automatic Setup PushButton Manual Setup Connection Setting SSID Password IPv4 Address Execute AP Mode User Setting Don t disclose use Boot ...

Page 119: ...64 VAC 50 60 Hz 2 Power consumption Typical operation 700 W Idle 100 W Peak 1400 W Deep sleep mode Voltage 110 127 VAC Less than 0 7 W Voltage 220 240 VAC Less than 1 0W Power save mode Less than 12 W Off mode Voltage 110 127 VAC Less than 0 1 W Voltage 220 240 VAC Less than 0 15 W Interface USB 2 0 Hi Speed Ethernet 10BASE T 100BASE TX 1000BASE TX Display Graphics panel 60 W x 32 6 H mm 128 x 64 ...

Page 120: ... sheets of Standard paper 80 g m2 total thickness 30 mm or lower MP tray 100 sheets of Standard paper 80 g m2 and total thickness 10 mm or lower 10 envelopes weight of 85 g m2 Output method Face up Face down Paper output capacity Face up 100 sheets less than 80 g m2 10 sheets ultra heavy envelopes Face down 200 sheets less than 80 g m2 Print guaranteed area 6 35 mm or more from the paper edge not ...

Page 121: ... Ethernet 10BASE T 100BASE TX 1000BASE TX Protocol TCP IPv4 v6 NetBIOS over TCP DHCP DHCPv6 BOOTP HTTP HTTPS DNS DDNS WINS UPNP Bonjour SMTP SMTPS POP3 POP3S SNMPv1 v3 SNTP IPP IPPS WSD Print LLTD IEEE802 1X LPR Port9100 Telnet FTP FTPS IPSec Secure Protocol Server LDAP LDAPS ...

Page 122: ...rcuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This transmitter must not be co located or operating in conjunction with any other antenna or transmitter IC statement This device complies with Part 15 of FCC Rules and Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 th...

Page 123: ...cm ou plus entre le dispositif rayonnant et le corps Europe CE Declaration of Conformity This equipment complies with the essential requirements of the European Union directive 1999 5 EC The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland ...

Page 124: ... 124 Specifications 5 5 Appendix Printer Dimensions 449 mm 360 mm 760 mm 400 mm 1107 mm 255 mm 552 mm 300 mm 420 mm TOP VIEW SIDE VIEW ...

Page 125: ...Printer Driver Windows 34 41 IP Address 34 M MP Tray 49 O OS X 30 Other Error Messages 78 Output Tray 55 P Paper Jams 66 Paper Size 45 47 52 Paper Tray 47 52 Paper Weight 45 47 Placement Environment 16 Placement Space 16 POWER SAVE button 22 Power Supply Conditions 21 Printer Driver 34 38 41 42 Product Requirements 30 R Rear Output Tray 55 T Toner Cartridges 94 W Windows 30 ...

Page 126: ...kieurope com Oki Service Serviço de Apoio Técnico ao Cliente Tel 214 727 660 E mail portugal okiservice com OKI Systems Rus LLC Russia Sector B 3rd Floor Svyatogor 4 Business Center10 4 Letnikovskaya str 115114 Moscow Tel 7 495 258 6065 Fax 7 495 258 6070 e mail info oki ru Website www oki ru Technical support Tel 7 495 564 8421 e mail tech oki ru Oki Systems Belgium Medialaan 24 1800 Vilvoorde He...

Page 127: ...ndra Road 02 11 12 Lobby 3 Alexandra Technopark Singapore 119967 Tel 65 6221 3722 Fax 65 6594 0609 http www oki com sg printing Oki Systems Thailand Ltd 1168 32 Lumpini Tower 16th Floor Rama IV Road Tungmahamek Sathorn Bangkok 10120 Tel 662 679 9235 Fax 662 679 9243 245 http www oki com th printing Oki Data Australia Pty Ltd Level1 67 Epping Road Macquarie Park NSW 2113 Australia Tel 61 2 8071 000...

Page 128: ...46603902EE Rev2 www oki com printing November 2017 ...

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