Oki MC860 MFP User Manual Download Page 150

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Troubleshooting > 150

EALING

WITH

UNSATISFACTORY

COPYING

As well as the suggestions provided in

“Dealing with unsatisfactory printing” on page 149

ensure that the scanner unit glass is clean at all times. Refer to

“...the document glass” on

page 129

Vertical lines appear.

The image drum cartridge is
damaged.

Replace the image drum
cartridge.

The toner is low.

Open the top cover and tap
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.

Horizontal Lines and
spots appear
periodically.

When the interval is about
94mm (4in), the image drum
(the green tube) is damaged
or dirty.

Wipe it lightly with a soft
cloth. Replace the image
drum cartridge when it is
damaged.

When the interval is about
42mm (1.5in), there may be
foreign particles in the image
drum cartridge.

Open/close the top cover,
and print again.

When the interval is about
87mm (3.5in), the fuser unit
is damaged.

Replace the fuser unit.

The image drum cartridge
has been exposed to light.

Replace the image drum
cartridge if the problem is
not resolved.

White area of paper is
lightly stained.

Paper contains static.

Use paper stored in proper
temperature and humidity
conditions.

Too thick paper is used.

Use thinner paper.

The toner is low.

Open the top cover and tap
the cartridge a few times to
evenly distribute any
remaining toner. If
symptoms persist, replace
the toner cartridge.

Periphery of the letters
is smudged.

The LED head is dirty.

Wipe the LED head with a
soft, lint-free cloth.

Toner comes off when
it is rubbed.

The thickness and type of the
paper are incorrectly set.

Set the correct value of
Media Type and Media
Weight in the Paper Setup
menu or set one value
thicker for Media Weight.

Recycled paper is used.

Set one value thicker for
Media Weight in the Paper
Setup menu.

Glossiness is not
uniform.

The thickness and type of the
paper are incorrectly set.

Set the correct value of
Media Type and Media
Weight in the Paper Setup
menu or set one value
lighter for Media Weight.

SYMPTOMS

POSSIBLE CAUSES

STEPS TO TAKE

Summary of Contents for MC860 MFP

Page 1: ......

Page 2: ...ht 2008 Oki Europe Ltd All rights reserved Oki Oki Printing Solutions and Microline are registered trademarks of Oki Electric Industry Company Ltd Muratec the Muratec logo and all Muratec product name...

Page 3: ...er for at least 15 minutes keeping eyelids open Seek medical attention Spillages should be treated with cold water and soap to help reduce risk of staining skin or clothing MANUFACTURER Oki Data Corpo...

Page 4: ...drivers and utilities 18 Twain and printer drivers 18 Fax driver 19 Configuration tool 20 Actkey utility 21 Paper recommendations 22 Cassette trays 22 Multi purpose tray 23 Face down stacker 23 Face u...

Page 5: ...08 Job Programs 109 Reports and listings 111 Maintenance 113 Consumable life expectancy 113 Consumable order details 113 Replacing consumable items 114 Toner cartridge replacement 114 Image drum repla...

Page 6: ...Contents 6 Information and error messages 153 Specifications 165 Appendix A Moving and transporting 170 Moving your mfp 170 Transporting your mfp 172 Index 176 Oki contact details 177...

Page 7: ...s compatible and if it does work your product s performance and print quality may be degraded Use of non genuine products may invalidate your warranty Specifications subject to change without notice A...

Page 8: ...ke the best use of its many features Also included are guidelines for troubleshooting and maintenance to ensure that it performs at its best Additionally information is provided for adding optional ac...

Page 9: ...ck on the topic of interest to jump to the required topic If the bookmarks are not available use the Contents on page 4 In the list of bookmarks click on Index to jump to the Index If the bookmarks ar...

Page 10: ...tion of your recipients e mail addresses the document s is are first scanned and converted into an image file and then transmitted to remote recipients within minutes Scan to Network PC Allows you to...

Page 11: ...sign and print of business cards banners labels with ease Ask Oki a user friendly function that gives a direct link from your printer driver screen but not always illustrated in this guide to a dedica...

Page 12: ...s up to 100 sheets of 80g m paper 5 Paper tray Standard blank paper tray Holds up to 300 sheets of 80g m paper 6 Paper size dial Set to paper size loaded in tray 7 Scanner locks Unlock scanner before...

Page 13: ...s 22 USB connection type B 23 Duplex unit Provides automatic two sided printing 24 Rear face up stacker This is mainly used for heavy print media When used in conjunction with the multi purpose feed t...

Page 14: ...It also allows you to arrange for a document to be scanned from a remote PC PRINT Pressing this button selects print mode on the touch screen This allows you to select and print out a stored job or a...

Page 15: ...ch screen being black and the LED being illuminated you can return to normal mode by pressing the POWER SAVE button 11 JOB PROGRAMS Pressing this button allows you to program short cuts to your most u...

Page 16: ...as shown 5 Switch the MFP on and turn the mirror carriage mode off a Press the Setup button on the control panel b Touch the Admin Setup button and enter the admin password Refer to Pre configuration...

Page 17: ...initiate power saving mode press the Power Save button on the control panel SWITCHING OFF 1 Press the Setup button on the control panel 2 Press the ShutDown button 3 Press Yes to continue 4 At the pr...

Page 18: ...ging the printer in yet but running the Oki driver installer program from the DVD ROM This installs the TWAIN scanner printer driver and printer drivers Once the printer is switched on and plugged in...

Page 19: ...ext install the Printer driver FAX DRIVER The fax printer driver allows you to send faxes directly from your computer without printing the document first With the fax driver you are sending the fax da...

Page 20: ...ver USB or network connections This only detects MC860 devices 1 To search and install select Tools Register Device 2 Highlight the required search result and when prompted click Yes The Configuration...

Page 21: ...to local PC on page 100 Setting up the Actkey utility 1 Install the Actkey utility from the DVD Set up will place an Actkey icon on your desktop 2 Double click this icon to open the Actkey console 3...

Page 22: ...copiers and laser printers in which the base carrier page is entirely covered by labels Other types of label stock may damage the printer due to the labels peeling off during the printing process A su...

Page 23: ...oaded print side up and top edge into the MFP Do not use the duplex two sided printing function FACE DOWN STACKER The face down stacker on the top of the MFP can hold up to 250 sheets of 80g m standar...

Page 24: ...rly separated then tap the edges of the stack on a flat surface to make it flush again 3 3 Load paper long edge feed LEF for letter headed paper load face down with top edge towards the right of the M...

Page 25: ...printing from the 1st upper tray you can pull out the 2nd lower tray during printing to reload it However if printing from the 2nd tray do not pull out the 1st tray This will cause a paper jam For fa...

Page 26: ...or two sided duplex printing on headed paper load the paper with pre printed side down and the top edge away from the MFP Envelopes should be loaded face up with top edge to the left and short edge in...

Page 27: ...re that you have the relevant permission PIN numbers before commencing The factory set passwords PIN are Administrator aaaaaa PIN 000000 Network webpage user admin password aaaaaa FAX SET UP Your MFP...

Page 28: ...IP Address The Internet Protocol IP address assigned to your machine by your network administrator 3 Subnet Mask The net mask address assigned by your network administrator 4 Gateway IP The gateway I...

Page 29: ...sses Filing destinations Defines the protocols and destinations to send your scanned document to FTP servers web or any personal computers on the network NOTE 1 DHCP server With DHCP Dynamic Host Conf...

Page 30: ...own are as accessed via the control panel FROM THE WEB PAGE Type the IP address of the MFP in the URL field of your browser and then press Enter The MFP web page displays For example http 192 168 1 94...

Page 31: ...ol as described in Configuration tool on page 20 FROM THE CONTROL PANEL Press the SETUP button on the control panel NOTE The Administrative Settings are blocked by a password Refer to Pre configuratio...

Page 32: ...eted listing Insert Select a number Note Inserting will change the listing number Group Select group number to edit Note max 32 groups Speed Dial Register Edit Use the on screen keyboard to enter and...

Page 33: ...Bond Recycled CardStock Rough Glossy Select the type of media loaded in this tray This will help the MFP to adjust its internal operating parameters such as engine speed and fusing temperature to bett...

Page 34: ...the Recycled setting If you are loading recycled media choose the Plain setting Media Weight Light Medium Heavy Ultra Heavy Select the media weight to be fed from the multi purpose tray Select Tray F...

Page 35: ...IFS FTP HTTP Select required protocol Note If CIFS is selected Encode Communication defaults to None Target URL User defined Use the on screen keyboard to enter the required target URL Port No 00001 0...

Page 36: ...appropriate resolution Remember the higher the resolution the bigger the file size Scan Size Auto A3 B4 A4 A4 SEF B5 B5 SEF A5 A5 SEF Letter Letter SEF Tabloid Legal 14 H LTR Allows you to select the...

Page 37: ...onfirm or No to cancel FEATURE DESCRIPTION Print Count Displays the print count from all available trays Displays the number of colour and mono A4 letter impressions Scan Displays the number of pages...

Page 38: ...rse image and characters Density 3 2 1 0 1 2 3 Adjust density Darker Enhance image sharpness and colour Lighter Reduce hue and colour Zoom Auto 100 Specify zoom option Sort OFF ON Specify how to outpu...

Page 39: ...3 Adjust RGB contrast settings Fax Setup Default Settings Doc Type Normal Fine Ext Fine Photo Background Allows you to specify the type of images on the document Density Lightest Lighter Normal Darke...

Page 40: ...ter the 4 digit ID code and press Yes to confirm deletion Security function ID check Tx OFF ON Check and match the last four digits of the destination fax numbers with those registered in the target I...

Page 41: ...incoming fax Dialing Pause Duration 00 02 10 Second Enter the pause duration required High Resolution 400dpi 600pdi Select the resolution Rx Reduc Rate Auto 100 Select the Rx reduction rate Reduc Mar...

Page 42: ...appropriate resolution Remember the higher the resolution the bigger the file size Scan Size Auto A3 B4 A4 LEF A4 B5 LEF B5 A5 LEF A5 Letter LEF Letter Tabloid Legal 14 H LTR Allows you to select the...

Page 43: ...0 1 2 3 B 3 2 1 0 1 2 3 Adjust RGB contrast settings E mail Setup File Name User defined Use the on screen keyboard to enter a file name Template Edit Subject Enter standard e mail subject text Max 80...

Page 44: ...lection switching Media Check Disable Enable Determines whether the machine checks the size of the media loaded matches that required for the document sent to print Print Setup Copies 001 999 copies E...

Page 45: ...the machine switches between colour and black and white printing However the 30 60 second cool down delay described for Mono 34ppm is avoided by limiting the mono speed to 26ppm This setting may be p...

Page 46: ...able Specifies whether the machine should perform jam recovery after a paper jam occurred If enabled the printer will attempt to re print any pages lost due to a paper jam once the jam has been cleare...

Page 47: ...ore printing in order to reduce horizontal white lines This shortens image drum life Hex Dump OFF ON Prints out the data received from the host PC in hexidecimal code Color Menu Density Control Manual...

Page 48: ...of each colour cyan magenta yellow and black Normal setting is 0 Magenta Darkness 3 2 1 0 1 2 3 Yellow Darkness 3 2 1 0 1 2 3 Black Darkness 3 2 1 0 1 2 3 Adjust Registration Execute Press Yes to exec...

Page 49: ...to When Manual non critical warnings such as requests for a different paper size can be cleared by pressing the RESET button When set to Auto they are cleared when the print job resumes Auto Continue...

Page 50: ...OFF ON The thinnest line width in PCL a 1 dot line may look broken ON when the thinnest line width is specified line width is emphasized to look wider OFF the line appears as specified Tray ID Tray 2...

Page 51: ...DIFF As CPI character heights vary Cont Paper Mode OFF ON If you have multiple feed trays installed in which the media is the same size and type you can enable continuous paper mode When one tray runs...

Page 52: ...k Menu Network Setup TCP IP Disable Enable Enables or disables this network protocol IP Version IPv4 IPv4 IPv6 Set up the IP version Display condition TCP IP protocol must be enabled NetBEUI Disable E...

Page 53: ...Disable Enable Enables or disables SNMP of FTP TCP IP or NetWare Display condition TCP IP protocol must be enabled Network Scale Small Normal Normal Can work effectively even when connected to a HUB...

Page 54: ...d Set a password for the POP3 server LDAP Server Setting Server Setting LDAP Server user defined Set the host name for the LDAP server Port No 00001 00389 65535 Set the port number Timeout 010 030 120...

Page 55: ...er All Group01 Group32 Numeric List ABC DEF GHI JKL MNO PQRS TUV WXYZ Symbol Maximum of three destination tabs can be registered to display on the standby screen Auto Reset Time Copy screen Reset Time...

Page 56: ...articular job type is completed Press Test to hear sound demo Transmission Completed OFF TYPE1 TYPE2 TYPE3 Test Rx Completed OFF TYPE1 TYPE2 TYPE3 Test Rx Print Completed OFF TYPE1 TYPE2 TYPE3 Voice T...

Page 57: ...cknowledgment width ACK BUSY Timing ACK In Busy ACK While Busy Specify acknowledgment timing I PRIME Disable 3 Micro Sec 50 Micro Sec Specify I PRIME setting Parallel PS Protocol ASCII Raw Select data...

Page 58: ...cancel Condition for display Storage Maint Setup Initial Lock must be set to Disable Format Partition PCL Common PS Making changes will automatically restart the system Press Yes to continue or No to...

Page 59: ...Ready Mode Specify the reception mode Dial Tone Detection OFF ON Enable disable dial tone detection Busy Tone Detection OFF ON Enable disable busy tone detection Monitor Control OFF Type 1 Type 2 Spe...

Page 60: ...ormed Edit Title User defined Select the macro number and use the on screen keyboard to edit the title NOTE This item should always be selected before switching the printer off to ensure that no hard...

Page 61: ...other hand if the HTTP server does not allow an anonymous account for authentication of connection to the web page the user will be prompted to enter a user name and password first when connecting to...

Page 62: ...k Edit for Anonymous Access and Authentication Control Make sure Anonymous Access is selected in the Authentication Methods dialogue box 5 Click Edit to open Account for anonymous access NOTE Make sur...

Page 63: ...rectory as per the network settings for sharing in MS Windows Under the User level mode of Windows 2000 use the account and password with the privilege of write as the login name and Password for the...

Page 64: ...8 Press Enter to confirm 9 Press Enter to enable ADVANCED SET UP Your machine offers a multitude of features which reduce the time required for manual operation and make fax communications more effici...

Page 65: ...ired select Name and type in the fax number destination name then press Enter NOTE If the destination fax number has an extension number press the Pause button between numbers The machine will insert...

Page 66: ...route calls internally for example in a company When dialling a telephone number if a prefix access number is required to open an outside line the line is connected to a PBX If this MFP is going to b...

Page 67: ...n 9 Use the on screen arrow buttons and keypad to enter the required redial interval between 0 and 5 minutes then press Enter 10 Press Close on four screens to store the new setting and exit the menu...

Page 68: ...en press the Admin Setup button 3 Using the on screen keyboard enter the administrator password and press Enter 4 From the touch screen press the Fax Setup button 5 From the touch screen press the Oth...

Page 69: ...isplayed on the touch screen press the PIN No field and use the numeric keys to enter your PIN then press Enter Press the Log in button If the User Password screen is displayed on the touch screen pre...

Page 70: ...paper or 25 sheets of A3 paper of weight 42 128 g m2 at one time The ADF can handle media up to 900mm in length operator assistance required If you need to scan copy send fax pages from books newspap...

Page 71: ...at the top of each page is fed in first 3 Adjust the Paper Guides 1 to centre the document in the ADF PLACING DOCUMENT S ON THE GLASS 1 Open the document cover 2 Place your document with the text face...

Page 72: ...of copies select the number of copies with the numeric keypad To increase the copy count 1 If required press the Copy button on the control panel to prompt the Copy Ready screen 2 Enter number of cop...

Page 73: ...s see Continuous scan mode on page 108 Repeat OFF x2 x4 x8 Allows you to print multiple images of an original document on a single sheet Book Copy OFF Left Right Allows you to select how book copies a...

Page 74: ...ut different length in the ADF The following document sizes can be set concurrently A3 and A4 LEF B4 and B5 LEF A4SEF and A5 LEF When enabled the tray setting is automatic you cannot specify a tray ma...

Page 75: ...High sTHR Allows you to block out the colour background of the image assuming document has a colour background such that the background colour is not printed Use Show Through when copying documents t...

Page 76: ...and buttons Enlarge 141 A4 A3 B5 B4 122 A4 B4 A5 B5 115 B4 A3 B5 A4 Reduce 86 A3 B4 A4 B5 81 B4 A4 B5 A5 70 A3 A4 B4 B5 6 Sort OFF ON ON prints 1 entire copy set of the multiple copy document at a tim...

Page 77: ...rom the speed dial list Refer to Assigning fax numbers to the address book on page 64 for details pressing the Others button on the touch screen then pressing Group Tx and selecting from the group lis...

Page 78: ...ruct a single scan job from multiple individual sheets or originals Refer to Continuous scan mode on page 108 for details TTI OFF ON Prints TTI information on the header of the transmitted fax TTI Sel...

Page 79: ...to 20 F code boxes can be registered Up to 30 documents can be stored in one box Note Polling and FPolling must be OFF Memory Tx OFF ON Select OFF to enable real time transmission i e fax transmission...

Page 80: ...dial number 3 Doc Type Normal Fine Ext Fine Photo Background Allows you to specify the type of images on the document 4 Density Lightest Lighter Normal Darker Darkest Adjust density Dark Keep colour...

Page 81: ...ted Others Doc Type Selection options as above Density TTI TTI Select MCF Report PreFix Add dialling prefix to speed dial number Flash Add if required to access outside lines Speed Dial 001 500 Enter...

Page 82: ...a document that needs a security protection Refer to Transmission using a sub address F code transmission on page 86 Printing stored documents on page 88 F Code Bulletin Box Communication When the F c...

Page 83: ...Press Password b Using the numeric keypad enter a password c Press Enter 6 If required specify a retention period a Press Hold Time b Using the on screen arrows or numeric keypad enter the number of...

Page 84: ...is between 0 and 31 days When 0 is set documents are retained for an indefinite period NOTE A sub address can be registered using up to 20 digits Numbers and can be registered If you make a mistake wh...

Page 85: ...ID Code a Press I D Code b Enter an ID Code number 4 digits using the numeric keypad c Press Enter NOTE When Auto Print is set to ON a document received in the notice board is printed NOTE When OverWr...

Page 86: ...nt s with text face UP in the ADF or face DOWN on the glass 2 Press the Fax button on the control panel to prompt the Fax Ready screen 3 Press Others 4 Press F Code Tx 5 Using the numeric keypad enter...

Page 87: ...n the glass 2 Press the SETUP button on the control panel 3 Press Store Doc Setting 4 Press Store 5 Press Bulletin Box Doc 6 Select the F code box in which to store the document 7 If an ID code is set...

Page 88: ...Setting 3 Press Delete 4 Press Bulletin Box Doc 5 Select the F code box storing the document you want to delete 6 If an ID code is set enter the number 4 digits using the numeric keypad 7 Select the...

Page 89: ...n to the list of fax jobs Fax job reports and listings Refer to Reports and listings on page 111 FAX RECEIVING Your MFP is set to receive faxes automatically if you wish to change this to manual recei...

Page 90: ...tion quality to Fine Normal or Fast c Set the orientation to Portrait or Landscape 5 On the Cover Sheet tab a Set the cover sheet usage settings as appropriate b Select a cover sheet format 6 On the S...

Page 91: ...list e If you need to remove a number from the recipient list highlight the appropriate name and then press the Delete button f Once you have completed your list press the OK button to close the Sele...

Page 92: ...required type in a Comment 9 Press the OK button to save Adding new groups to the phone book To add a new group to the phone book 1 From your application s File menu select Print 2 In the Select Print...

Page 93: ...2 Right click your machine icon and select Printer Preferences 3 In the Setup tab click the Phone Book button 4 From the pull down menu click Tool Export 5 In the Export File screen enter a name for...

Page 94: ...USB Memory Local PC Network PC Remote PC 4 Set your scanning options as required For further details refer to the following sections 5 Press Mono 2 to scan your document s in black and white or Colour...

Page 95: ...and text templates Use the on screen keyboard to edit the subject text or touch the on screen button to select the subject text templates File Name User defined Use the on screen keyboard to enter an...

Page 96: ...ON Adjust the width settings using the arrow buttons Input range 5 to 50mm EraseCentr OFF ON Adjust the width settings using the arrow buttons Input range 1 to 50mm Contrast 3 2 1 0 1 2 3 Adjust contr...

Page 97: ...e Text Text Photo Photo Allows you to specify the type of images on the document Removal for Background Show Through sTHR Auto OFF 1 Low 2 3 4 5 High sTHR Allows you to block out the colour background...

Page 98: ...to 80 characters can be entered in the Destination Reply to and the Subject Template fields If the administrator has set the SMTP or POP3 authentication after sending your scanned document to e mail a...

Page 99: ...creen press the USB Memory option 5 Using the options available on the touch screen you can enter a file name and alter the scan output to suit your needs 6 Press the Mono button to scan your document...

Page 100: ...Scan in accordance with your settings for Scan to Application1 The scanned image data is opened in the application specified by the Actkey Utility for Application 1 b Folder When the Folder function i...

Page 101: ...canned image data is saved in the specified folder and is ready for the software to send as an attachment Complete the data on screen and send Actkey interface Double click the Actkey Icon on your des...

Page 102: ...ers SubFolder User defined Enter the subdirectory where the scanned document will be stored DuplexScan OFF Right Left Top Select the bound originals binding position Cont Scan OFF ON Allows you to con...

Page 103: ...ettings using the arrow buttons Input range 1 to 50mm Contrast 3 2 1 0 1 2 3 Adjust contrast setting High Enhance brightness Low Reduce brightness Hue R 3 2 1 0 1 2 3 G Adjust R G balance settings G E...

Page 104: ...wspaper This function removes the reverse image and characters 3 Density 3 2 1 0 1 2 3 Adjust density Darker Enhance image sharpness and colour Lighter Reduce hue and colour 4 Resolution 75dpi 100dpi...

Page 105: ...ofile name 6 Press Enter to assign the name and proceed to the profile screen 7 Update the profile parameters as necessary refer to Profile on page 35 8 Press Enter to save the profile entry or press...

Page 106: ...t to choose another scanner 6 Select a profile Choose from a B W Document b Grayscale Document c Color Document d Color Photograph NOTE This feature is only available when you connect to your MFP via...

Page 107: ...ions 8 Press the required scan button 1 to start scanning 9 Press Quit to continue a Press Scan More Pages 2 to continue scanning further documents b Press Scan Other Side 3 to scan the reverse side o...

Page 108: ...the Others button 4 Press the Cont Scan button 5 Select ON and press Enter 6 Press Close to exit the menu and return to the Fax Ready screen 7 Using the touch screen set your send properties as requi...

Page 109: ...the Copy button on the control panel b Press the Others button on screen c Press the DuplexCopy button on screen d Press the 1 2 sides button on screen e Press the Enter button on screen f Press the...

Page 110: ...nging the key speed To help you monitor the operation of each step you can alter the speed at which each step is performed To alter the key speed 1 Press the Setup button on the control panel to promp...

Page 111: ...options 2 Select required report or list File List Demo Page Error Log Scan to Log MFP Usage Report Network Info 3 MFP Usage Report only use the on screen arrows or the keypad to specify the number o...

Page 112: ...tton 3 At the prompt press Yes to print the list of e mail addresses or press No to cancel the operation Print 1 Press the PRINT button to display the print report and listing options 2 Select require...

Page 113: ...ly 100 000 A4 pages CONSUMABLE ORDER DETAILS Average life 20 pages at continuous print 50 pages at 3 pages per job and 30 pages at 1 page per job Only use genuine Oki Original consumables to ensure th...

Page 114: ...ons etc which may be in force concerning waste recycling If you do spill any toner powder lightly brush it off If this is not enough use a cool damp cloth to remove any residue Do not use hot water an...

Page 115: ...that they go back in the same order 4 Pull the coloured toner release lever 1 on the cartridge to be replaced fully towards the front of the MFP WARNING If the MFP has been powered on the fuser may be...

Page 116: ...n and distribute the toner evenly inside the cartridge 9 Remove the wrapping material and peel off the adhesive tape from the underside of the cartridge 10 Holding the cartridge by its top centre with...

Page 117: ...f the cartridge down onto the image drum unit 12 Pressing gently down on the cartridge to ensure that it is firmly seated push the coloured lever 1 towards the rear of the MFP This will lock the cartr...

Page 118: ...1 Pull the lever a firmly to release the lock and then gently raise the scanner b 2 Press the cover release a and open the top cover b fully CAUTION Static sensitive devices handle with care WARNING I...

Page 119: ...cartridge and the image drum cartridge 7 Lift the right hand end of the cartridge and then draw the cartridge to the right to release the left hand end as shown and withdraw the toner cartridge out o...

Page 120: ...new image drum cartridge as shown Push the left end in first and then lower the right end in It is not necessary to fit a new toner cartridge at this time unless the remaining toner level is very low...

Page 121: ...llow the fuser to cool for about 10 minutes before opening the cover 2 Pull the lever a firmly to release the lock and then gently raise the scanner b NOTE If you need to return or transport this prod...

Page 122: ...e the positions of the four cartridges It is essential that they go back in the same order WARNING If the MFP has been powered on the fuser will be hot This area is clearly labelled Do not touch 1 Cya...

Page 123: ...8 Pull the lifting bar 2 upwards so that belt tilts up towards the front and withdraw the belt unit from the MFP CAUTION The green image drum surface at the base of each cartridge is very delicate an...

Page 124: ...the belt unit flat inside the MFP 10 Turn the two fasteners 1 90 to the right until they lock This will secure the belt unit in place 11 Replace the four image drums complete with their toner cartrid...

Page 125: ...e cover 2 Pull the lever a firmly to release the lock and then gently raise the scanner b 3 Press the cover release a and open the top cover b fully WARNING If the MFP has recently been powered on som...

Page 126: ...If the fuser is still warm place it on a flat surface which will not be damaged by heat 7 Remove the new fuser from its packaging and remove the transit material 8 Holding the new fuser by its handle...

Page 127: ...tenance 127 10 Push the retaining lever 2 towards the rear of the MFP to lock the fuser in place 11 Close the top cover and press down firmly so that the cover latches closed 12 Gently lower the scann...

Page 128: ...eed rollers may become contaminated with ink toner particles or paper dust In this case the scan module may not feed documents smoothly If this occurs follow the cleaning procedure below 1 Carefully p...

Page 129: ...m image quality and performance Clean the glass as follows 1 Open the document cover 1 2 Moisten a soft clean lint free cloth and gently wipe the document glass 2 and the white sheet 3 on the under si...

Page 130: ...not come out clearly has white lines or when text is blurred There is no need to switch the MFP off to clean the lens 1 Pull the lever a firmly to release the lock and then gently raise the scanner b...

Page 131: ...th and gently wipe the LED head surface 4 Close the top cover and press down firmly so that the cover latches closed 5 Gently lower the scanner CAUTION Do not use methyl alcohol or other solvents on t...

Page 132: ...side of the machine 3 Carefully remove the new memory board from its wrapping Try to handle the board only by its short edges avoiding contact with any metal parts as far as possible In particular avo...

Page 133: ...ce the removed memory board into the antistatic bag which originally contained the new memory board 6 Hold the new memory board by its short edges so that the edge connector faces in towards the RAM e...

Page 134: ...e touch screen touch the Configuration button 2 c At the prompt touch Yes to print the report 11 Examine the first page of the configuration report Near the top of the page above the horizontal line y...

Page 135: ...for configurations A and B WARNING Do NOT install any other configuration as this will result in the machine being unstable REF DESCRIPTION CONTENT 1 Configuration A Model No N34234A One paper tray T...

Page 136: ...cable 2 Place additional paper tray s cabinet assembly at the desired location NOTE For illustration purposes two additional trays and the short cabinet is shown The procedure for installing one tray...

Page 137: ...for opposite side b Locate rear stabilising foot 6 and secure in position using screws 7 as shown Repeat for opposite side 4 Observing safety rules for lifting and using locating guides place MFP on t...

Page 138: ...emaining plates 7 Position side panels as shown matching up the locating lugs and sockets and then push the panel firmly into place 8 Clip stabilising foot covers into position ensuring you align loca...

Page 139: ...river must be adjusted on each user s machine WINDOWS 1 Access the driver s Properties window a Open the Printers window called Printers and Faxes in Windows XP via the Start Menu or from the Windows...

Page 140: ...Mac OS X Print Fax Preferences 2 Click Printing 3 Click Set Up Printers 4 Ensure your machine is selected and click Show Info 5 Click the menu and choose Installable Options 6 Select all hardware opt...

Page 141: ...on the status panel informs you of the event If the Paper Jam Alert feature is enabled then an alarm also sounds The touch screen displays a message giving the location of the jam If printing multiple...

Page 142: ...PRINTER 1 Pull the lever a firmly to release the lock and then gently raise the scanner b 2 If a sheet is well advanced out of the top of the printer simply grip it and pull gently to draw it fully o...

Page 143: ...e the paper and aid removal 5 Note the positions of the four cartridges It is essential that they go back in the same order WARNING If the MFP has been powered on the fuser may be hot This area is cle...

Page 144: ...and to avoid damaging the green drum surface 8 Repeat this removal procedure for each of the remaining image drum units CAUTION The green image drum surface at the base of the cartridge is very delica...

Page 145: ...surface and withdraw the sheet c To remove a sheet just entering the fuser 3 separate the trailing edge of the sheet from the belt lift the fuser pressure release levers 4 up and press towards the re...

Page 146: ...l protect the drums from excessive exposure to room lighting while you check the remaining areas for jammed sheets 12 Open the rear exit tray and check for a sheet of paper in the rear path area Pull...

Page 147: ...the cover 17 Pull out the paper tray and ensure that all paper is stacked properly is undamaged and that the paper guides are properly positioned against the edges of the paper stack When satisfied re...

Page 148: ...eshooting 148 19 Gently lower the scanner When the jam has been cleared if Jam Recovery is set enabled in the Printer Adjust menu the MFP will attempt to reprint any pages lost due to paper jams see p...

Page 149: ...ute any remaining toner If symptoms persist replace the toner cartridge The paper is not suitable for the printer unit Use recommended paper Printing is light The toner cartridge is not properly seate...

Page 150: ...aged Replace the fuser unit The image drum cartridge has been exposed to light Replace the image drum cartridge if the problem is not resolved White area of paper is lightly stained Paper contains sta...

Page 151: ...eck the local MFP Faxing is possible but the image of the document printed by the remote machine is very poor If the faxed document has small type complex illustrations photos or is very light or very...

Page 152: ...x is entered before the telephone number for each number dialled or programmed into the MFP see PreFix on page 41 MFP always answers before its possible to use the external telephone If an external te...

Page 153: ...ting failure 6 CU F W mismatch Restart the machine Turn it off and on again If the code still appears contact your dealer Initializing Inspection is required PU Flash Error Restart the machine Turn it...

Page 154: ...Notifies that the toner cartridge is not installed Warning Please Install New COLOR Image Drum Notifies the life of the drum This is a warning only This warning appears when the cover is opened and cl...

Page 155: ...Root dir full 14 Dir not empty 15 Bad disk 16 No label 17 Invalid parameter 18 No contig space 19 Cant change root 20 FD obsolete 21 Deleted 22 No block device 23 Bad seek 24 Internal error 25 Write o...

Page 156: ...l The media size or both media size and media type in the tray does not match the print data Load mmm ppp paper in tray TRAY 460 MPTray 461 Tray 1 462 Tray 2 463 Tray 3 Error Wait a Moment Message Dat...

Page 157: ...n removed Reinstall tray to allow printing TRAY Tray 1 Tray 2 Tray 2 Error 420 Memory Overflow Memory Overflow Memory capacity overflow Press the on line key to continue printing Install expansion RAM...

Page 158: ...ler Error 540 Y Error 541 M Error 542 C Error 543 K Error 401 Paper size error Open check the flashing cover Inappropriate long paper was fed from a tray Check whether multi feed has happened See Clea...

Page 159: ...contact your dealer Error 372 Paper jam Open check the flashing cover Misfeed from duplex Open the front cover remove the paper and close the cover See Clearing paper jams If the code still appears co...

Page 160: ...unit Error 321 Power Off and Wait for a while Motor driver IC overheat detected Error 310 311 Cover Open Close the flashing cover Close the cover Error 310 Top cover Error 311 Front cover If the code...

Page 161: ...Initializing screen Controller unit is rebooting CODE 0 Reboot due to a reason other than the following 1 Reboot due to PJLCommand 2 Reboot in accordance with a menu change 3 Reboot due to quit operat...

Page 162: ...erver problems network cable disconnected or network trouble Error Check SMTP Settings Press Stop key Failed to connect with SMTP server Error Check POP3 Settings Press Stop key Failed to connect with...

Page 163: ...ith the file name FTP Server Error Unsupported Server Press Stop key Indicates that the server does not support CIFS FTP Error Check Network Share Name Press Stop key Indicates that the network folder...

Page 164: ...164 Fatal Power Off On ERRCODE Fatal Error If a fatal code appears contact your dealer Fatal Inspection is required ERRCODE Fatal Error If a fatal code appears contact your dealer STATUS CODE MESSAGE...

Page 165: ...r Colour CCD Light source Cold Cathode Fluorescent Lamp CCFL Optical resolution 600 x 600 dpi Output data Type Device RGB Resolution 600 x 600dpi 600 x 300dpi Data bit depth 24 bit 8bit x 3 Touch scre...

Page 166: ...s Up to 999 Resolution Text Text Photo Photo 300 x 300dpi Extra Fine 600 x 600dpi Doc Type Text Text Photo Photo Extra Fine Density 7 levels Zoom 25 to 400 Input tray Tray 1 MP Tray Tray 2 optional Tr...

Page 167: ...PAP IEEE802 1X IEEE802 1X EAP TLS PEAP Supported browsers Microsoft IE 4 1 or higher Netscape Navigator 4 0 or higher Configuration requirement IP address Subnet mask Gateway SMTP server POP3 server F...

Page 168: ...sub address and pass code Polling Yes F code polling Yes using ITU standard sub address and pass code E mail Specification Communication protocol SMTP MIME POP3 File formats B W Grey Colour PDF TIFF P...

Page 169: ...00 x 1200dpi Optical 600x600dpi Memory 512MB standard upgradeable to 768MB max Paper capacity at 80g m 300 sheets in main tray 100 sheets in multi purpose tray 530 sheets in optional 2nd tray 530 shee...

Page 170: ...h screen press Admin Setup c Enter the administrator password and press Enter d Press User Install e Press the arrow symbol twice to view page 3 of the User Install screen f Press Mirror Carriage mode...

Page 171: ...onfirm shutdown 2 Turn off the MFP and disconnect or remove the following Power cord earth wire Printer cable Paper in the paper cassette 3 Move the MFP to the new location WARNING This product is hea...

Page 172: ...the User Install screen f Press Mirror Carriage mode g At the prompt press Yes to confirm h If necessary remove plugs 1 from the scanner lock locations as shown WARNING Your MFP is a precision machine...

Page 173: ...r k Press the SETUP button on the control panel l On the touch screen press Shutdown m On the touch screen press Yes to confirm shutdown 2 Turn off the MFP and disconnect or remove the following Power...

Page 174: ...image drum units back into the MFP 8 Close the top cover and press down firmly so that the cover latches closed WARNING If the MFP has been powered on the fuser will be hot This area is clearly labell...

Page 175: ...it in a box NOTE It is recommended that you use the original box and packaging if available WARNING This product is heavy a minimum of three people are required to lift it safely NOTE Be sure to unloc...

Page 176: ...tool 20 Fax driver 19 Plug and play installation 18 Setting up the Actkey Utility 21 TWAIN and printer drivers 18 Internet Communication Features 29 Scan to E mail 29 Scan to FTP 29 M Minimum Configur...

Page 177: ...ata co jp Oki Data Singapore Pte Ltd 78 Shenton Way 09 01 Singapore 079120 Tel 65 221 3722 Fax 65 421 1688 http www okidata com sg Oki Systems Thailand Ltd 1168 81 82 Lumpini Tower 27th Floor Rama IV...

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Oki MC860 MFP, User Manual

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