Troubleshooting >
Troubleshooting > 57
The network addresses used in this manual are shown for example only. Network addresses
used in your installation must be generated from your own network.
>
Check that your printer is switched on.
>
Check the printer status.
>
Ensure that the printer is connected to your computer.
If NG is printed in the self-diagnostic test or a Flash ROM Check Registers NG:
1.
Turn the printer off for 15 seconds and then on again.
2.
Press the reset button, located close to the Network Interface Panel at the back of
your printer, to re-initialize it.
Carry out the following procedures to verify the printer settings:
>
Turn the printer off for 15 seconds and then on again.
>
Confirm the network interface is enabled on the printer.
>
Check there is a response to the PING command.
>
Check that the network cable is correctly connected and that the green LED close to
the printer’s network interface is lit. If
not, change the cable and try again.
>
Run the Self-diagnostic test as described on
>
Check the IP Address, Subnet Mask and Gateway are correct.
>
Check that the TCP/IP protocol is set to Enable.
>
Reset the network interface card to factory default settings.
>
If DHCP, BOOTP and RARP are not used, ensure they have been set to Disable.
>
Turn the printer off for 15 seconds and then on again.
>
Check there is a response to the
ping
command.
>
Check the network cable is correctly connected.
>
Change the cable and try again.
>
Check the host name and IP address are configured in the workstation.
>
Check the printer port name is configured in the workstation.
>
There are three port names:
lp
,
euc
and
sjis
. Use
lp
by default as
euc
and
sjis
are
specific to PostScript printers.
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