Cardio
BC1000
CHAPTER 5: CUSTOMER SERVICE
Octane Fitness • St. Louis, MO • Phone: 888-628-2634/763-757-2662 • OctaneFitness.com
Page # 27 of 41
REPORTING FREIGHT OR PARTS DAMAGE:
Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.
Severe Damage:
Obvious damage to external packaging / internal product. Please
refuse
the shipment and it will be returned to OCTANE
Fitness by the carrier. Contact the OCTANE Fitness customer support team by calling 888.628.2634 Monday-Friday
during normal business hours to notify us that the shipment has been refused. Once we have received the damaged
shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the shipment is multiple boxes.
Slight Damage:
The box may have minimal damages and you are not sure if the actual product is damaged or not. You
must
sign the bill
of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something
is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure
the photos include the damaged product as well as the damaged box the product arrived in. Contact the OCTANE Fitness
customer support team by calling 888.628.2634 Monday-Friday during normal business hours.
Concealed Damage:
You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.
Please notify the carrier
immediately
. We will not be able to file a claim if the carrier is not notified in a timely manner.
Once you have called the carrier you will need to gather the serial number, model number, description and photos of
damages. Contact the OCTANE Fitness customer support team by calling 888.883.8783 Monday-Friday during normal
business hours.
