Technical troubleshooting guide
Malfunction description
Causes
Solutions
Any indicator lamp off
and no heating.
Appliance not plugged.
Check the power cord is plugged
in the socket and on the Mains.
Any indicator lamp off
and heating.
Problem of the connection of
the indicator lamp or indicator
lamp is damaged.
Send to authorized service
center for repair.
Steam leakage during
using
Lid is badly closed.
Open and close again the lid.
Micro steam valve not well
positioned or uncomplete.
Stop the cooking (unplug the
product) and check the valve
is complete (2 parts locked
together) and well positioned.
Lid or micro steam valve
gasket is damaged.
Send to authorized service
center for repair.
Rice half cooked or
overtime cooking.
Too much or not enough water
compared to rice quantity.
Refer to table for water quantity.
Lentils are hard and do
not seem cooked
Not enough water compared
to the quantity of lentils.
Salt may also harden the outer
part of the lentil.
Refer to the cooking instructions
for lentils.
Do not add salt to the water
during cooking,but wait until the
lentils are cooked.
Automatic warm-keeping
fails (product stay in
cooking position, or no
heating).
Send to the authorized service
center for repair.
E0
The sensor on the top open
circuit or short circuit.
Send to the authorized service
center for repair.
E1
The sensor on the bottom
open or short circuit.
Send to the authorized service
center for repair.
Remark: If inner pot is deformed, do not use it anymore and get a
replacement from the authorized service center for repair.
OBH Nordica LIMITED GUARANTEE
The Guarantee
OBH Nordica guarantees this product against any manufacturing defect in
materials or workmanship during 2 years within Sweden, Norway, Denmark and
Finland, starting from the initial date of purchase or delivery date.
This manufacturer’s commercial guarantee covers all costs related to restoring
the proven defective product so that it conforms to its original specifications,
through the repair or replacement of any defective part and the necessary
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2019-11-15 14:29:19
