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nVideon Tel-Lynx Guardian User Manual Download Page 47

Preliminary

landline. (See 

Setting up the Calling Tables

 and 

Setting Preferred Outside Lines 

for Contacts

.)

Caution:

 

Tel-Lynx

 determines whether a given call is a toll or a local call using 

a set of predefined tables that are part of the dialing plan you selected when 
you set up 

Tel-Lynx

. However, the toll status can change over time. You can 

correct any errors using the menu system (

Hear Last Phone Number /Change 

Toll Status

), or more easily using the PC or Smart Phone app used to setup 

Tel-Lynx

. 

Voice Mail on Tel-Lynx

The 

Tel-Lynx

 voice mail system supports up to seven individual voice mail boxes 

and one general, or 

anyone,

 mailbox. Each mailbox can hold up to 25 messages 

and each can have its own voice tag. For home office use, a voice tag might be a
department, such as 

sales

 or 

support

.

Once a voice mail is recorded, it becomes a new message. When you pick up 
the telephone to make a call, a 

stutter dial tone

 will indicate that you have new 

messages waiting. If your telephones are Visual Message Waiting Indicator 
(VMWI) compatible or can detect stutter dial tone, a light or other indicator will 
show when new messages are waiting.

You can set up 

Tel-Lynx

 so that your telephones will ring 2 to 15 times before 

calls are sent to voice mail.

Note:

 Any voice mail having less than one second of speech will be 

automatically erased.

Listening to Voice Mail

To listen to messages from your telephone, wait for the dial tone, flash the 

switch

hook

, and then press 2 on the 

main menu

. Alternatively, you can press 

#

 

8

 at the dial tone. To access your messages 

remotely

, call in and 

press 

#

 during the greeting. Remote access requires that you enter the 

secret code

.

Tel-Lynx

 will announce who has new voice mail, and will then ask you to select a 

mailbox. If you have 

set up a password

 for the user of the mailbox, 

Tel-Lynx

 will 

ask you to enter the password.

For a given mailbox, new messages play before saved messages. 

Tel-Lynx

 will 

announce the caller’s name, the line they called on, and the date and time of the 
call. (Press 

1

 to skip this information.)

After listening, messages are saved unless you delete them. After a message 
plays, 

Tel-Lynx

 will prompt you as follows:

Copyright 2013-2015, nVideon, Inc. Atlanta, GA  All Rights Reserved Worldwide

Page 47 of 76

Summary of Contents for Tel-Lynx Guardian

Page 1: ...el Lynx Then take your time to learn about its many features and to decide which ones you ll use in your home or home office 1 A landline could be a traditional copper wire VoIP provided by your cable...

Page 2: ...Tel Lynx s personal phone book Tel Lynx also provides easy redial call back and speed dial operation Perhaps best of all Tel Lynx automatically screens calls so that absolutely no robocalls including...

Page 3: ...one Each user is assigned a voice mailbox and can be assigned one of nine ring patterns for receiving calls Tel Lynx also works with services like RingMaster for use with fax machines or to identify t...

Page 4: ...particular mobile or landline phone service so you are free to keep get rid of or change phone services whenever you want Best of all there are no monthly fees for using Tel Lynx It s easy to set up a...

Page 5: ...Preliminary Copyright 2013 2015 nVideon Inc Atlanta GA All Rights Reserved Worldwide Page 5 of 76...

Page 6: ...cond then release then immediately depress the switch hook again for one half second DTMF stands for dual tone multi frequency signaling Push button telephones sometimes referred to as touch tone tele...

Page 7: ...ctive service provider In the US and its territories Canada Bermuda and many of the Caribbean Islands this number is assigned according to the North American Number Plan NANP It is eleven digits long...

Page 8: ...ways connects through a pair of wires in your home or business as opposed to a mobile phone which communicates strictly over the air Tel Lynx provides full support for cordless corded and rotary dial...

Page 9: ...le If you change the default emergency calling table setting and specify Skype you should specify it as the last line to try when all others fail You can program a phone number that Skype will call wh...

Page 10: ...h and day If the power interruption spans two or more days the date will also need to be corrected Remember that during a power failure Tel Lynx cannot be used to place or answer calls so you will nee...

Page 11: ...d instantly respond You do not have to wait for Tel Lynx to stop or even start speaking before acting Touch Tone Telephones You control and respond to Tel Lynx using your telephone s push button keypa...

Page 12: ...e feature make use of the touch tone and keys Tel Lynx uses the switch hook in a special way to provide the equivalent of these keys when rotary dialing When on a Call on Rotary Dial Telephones To nav...

Page 13: ...e this Tel Lynx Users Lines Out of the box Tel Lynx has one user the anyone user enabled with its own mailbox The anyone user cannot be removed disabled or assigned to an outside line It is automatica...

Page 14: ...through a standard telephone cord and optionally to your PC through a USB cable Ring Modes Calls to a given user can be set to ring both inside telephone lines one particular inside telephone line or...

Page 15: ...s imported from Mobile Phone 1 and Mobile Phone 2 is the owner if the contact is imported from Mobile Phone 2 Imported contacts with the same name and phone number as a contact already in Tel Lynx s p...

Page 16: ...eating one entry that includes two contact names use an ampersand to divide the two names into separate searchable contact names You don t need spaces on either side of an ampersand they re ignored an...

Page 17: ...new call list and its settings When an administrator contact remotely calls into Tel Lynx Tel Lynx will ask them to select the user they wish to speak with even when there is only one user This allow...

Page 18: ...have to enter the 1 for either long distance or local numbers Note Although not required it is advisable to enter local and toll phone numbers with all eleven digits Tel Lynx always determines the pro...

Page 19: ...n to select the number type and to record a voice tag for the called number Exclude Number from Dial By Name This true false attribute allows you to exclude include phone numbers in the Dial By Name f...

Page 20: ...hone Book From the Manage Tel Lynx s Phone Book menu you can move contacts from the new call list to the phone book add new phone book contacts edit existing contacts call or text contacts remove cont...

Page 21: ...the recording has ended you can press to hear what you recorded before accepting it Enter or Edit Names and Phone Numbers in the Tel Lynx Phone Book Using Your Telephone Keypad Before you set up Tel L...

Page 22: ...ress 2 seven times abc2ABC for the upper case C in McCann Press the key once for ampersand twice quickly for apostrophe three times quickly for at four times quickly for dash and five times quickly fo...

Page 23: ...you change a contact s name or phone number on your mobile phone the next time you import your mobile phone s contacts it will appear to Tel Lynx that the contact with the old name or phone number has...

Page 24: ...ber of a business not the work number of an individual contact in Tel Lynx regardless of how they are marked on the mobile phone If the value is set to Ask callers from this number will be asked their...

Page 25: ...when the contact s type is not set to alert you TxtAlert True Urgent True or False Allows urgent calls from this contact True or not False For example to disallow urgent calls from this contact Urgent...

Page 26: ...Warning Do not dial more than six letters for the first name or you may place an unintended call You may dial up to nine letters if your local calling area requires ten digit dialing Tip When dialing...

Page 27: ...name and try the search again Tel Lynx will continue subtracting letters from the end of the first name until there are only two letters left or until one or more matches are found If still no matches...

Page 28: ...0OPER flash 6MNO To call a contact by second name ignoring their first name enter then then enter a few letters of the second name followed by and then the phone type For example to call Diane Jones M...

Page 29: ...can call other users on the system13 if you have a two line phone connected to Tel Lynx or are using both inside lines on Tel Lynx or you are using Tel Lynx with a PC Use main menu item Call another...

Page 30: ...el Lynx will automatically end it after you stop speaking After the recording has ended you can press to hear what you recorded before accepting it If you press when asked to enter the name Tel Lynx w...

Page 31: ...der You will not be connected to any of those services until Tel Lynx places your call Tel Lynx monitors outside line activity so it knows which outside lines are in use and which are available to pla...

Page 32: ...pecial codes two digits preceded by dialed before dialing a phone number Using a rotary dial telephone dial 0 then flash the switch hook then dial the two digit code You cannot dial vertical service c...

Page 33: ...to pick up a call that originated on your mobile phone handset TLC or TLC Plus only or a Skype call that originated on your PC Additional Tel Lynx features allow you to pick up a call after it has gon...

Page 34: ...cess qualifies new callers Personal Assistant mode I allows qualified new callers to ring your telephones mode II sends all qualified new callers to voice mail and mode III sends all qualified new cal...

Page 35: ...caller that they are being connected If the call is not allowed through it is sent to voice mail after your personal greeting Robocall Blocking Feature If a caller s phone number is neither in Tel Lyn...

Page 36: ...ller s phone number from the new call list or by choosing to block the caller s phone number If you choose to remove the caller s phone number from the new call list i e forget the phone number Tel Ly...

Page 37: ...Disturb override is not set Tel Lynx will ring your telephones while it is greeting the caller All new callers including those on the new call list are automatically sent to voice mail so even persis...

Page 38: ...at least one second to enter Navigate Phone Tree mode Now when you press touch tones on your telephone Tel Lynx will intercept and regenerate them in a way that they should be received more cleanly b...

Page 39: ...nu will announce the current and waiting contacts if they are in the phone book Note When using call waiting with a landline Tel Lynx cannot reliably keep track of the contacts and therefore Tel Lynx...

Page 40: ...fax machine comes in and Tel Lynx hears the fax Tone beep sound it will skip the qualification process and immediately ring the inside line for the fax machine with the two ring pattern When the fax m...

Page 41: ...ing override time If the override causes a caller to be sent to voice mail Tel Lynx will ask the caller if their call is urgent If they indicate yes and if they are a super contact your telephone will...

Page 42: ...r contacts are allowed through at all times even while you re asleep New callers are initially set up as normal contacts Callers with an unavailable or blocked phone number are also regarded as normal...

Page 43: ...p M F 11pm 1100 2 Schedule 2 Wake SS 9am 900 1 Work SS N A Sleep SS 11pm 1100 2 Temporary Ring Through Mode When Tel Lynx is in a Personal Assistant mode you can temporarily set Tel Lynx into Ring thr...

Page 44: ...mer count down Tel Lynx will announce the caller You can then hang up the telephone will start ringing and you can answer After you ve set the timer and hung up whenever you take the telephone off hoo...

Page 45: ...ain after the snooze period If the alarm goes off while you re on a call using the telephone line used to set the alarm you will hear a beep Press flash and the alarm message will play Then press flas...

Page 46: ...ble it will override the shared calling tables For instance if you and one of your contacts are on the same mobile phone provider plan and mobile to mobile calls are free you could set up a calling ta...

Page 47: ...WI compatible or can detect stutter dial tone a light or other indicator will show when new messages are waiting You can set up Tel Lynx so that your telephones will ring 2 to 15 times before calls ar...

Page 48: ...mmon vs Personal Outside Lines for more information Remote Managment and Retrieving Tel Lynx Voice Mail You can call into Tel Lynx and listen to voice mail and manage Tel Lynx s phone book new call li...

Page 49: ...1 Note If you have previously paired a mobile phone with the TLC system and then unpaired it make sure you have removed the pairing from the mobile phone before attempting to pair it again If you don...

Page 50: ...s managing your messages easier Composing Text Messages You can compose or reply to text messages using your telephone s keypad The message you compose will be broken down into sentences Initially a p...

Page 51: ...obile phones that support voice commands support the call command So you can say Call John Smith Most also allow you to append the type of phone number i e Call John Smith Mobile Remember that your mo...

Page 52: ...n you receive a forwarded call TLC will announce the caller like it does when you are at home Press 1 to connect to the caller or press 2 to send the call to voice mail If you send the call to voice m...

Page 53: ...tween a third called party and the on hold party ies and some only allow you merge or conference the calls Some providers allow you to use 70 to disable call waiting for a given call and some do not T...

Page 54: ...2 to start recording flash the switch hook and press 9 then press 3 to stop recording You will hear Recording the call or Recording stopped and you will be automatically reconnected to the call in ea...

Page 55: ...ld select the dialing plan code of the phone service the PBX uses Ask your PBX manager if you do not know what type of service is used To dial an extension on the PBX dial the extension number as usua...

Page 56: ...previous branch press 0 If you re entering a number or name press and hold 0 to return to the previous branch On many menus press and then the option number to hear its description To replay a menu fr...

Page 57: ...er time and press Press 1 4 to Set an Alarm 1 Enter day s then 1 Sun 2 Mon 3 Tues 4 Weds 5 Thurs 6 Fri 7 Sat 8 M F 9 tomorrow one time 0 today one time 2 Enter time then then 1 for AM or 2 for PM 3 Te...

Page 58: ...er message thread if any Press 7 to Delete current message Press 8 to Place a call to sender Press 9 to Play next message Press to Hear sender s phone number For text messages Press 1 to Listen to you...

Page 59: ...use Tel Lynx s phone book to avoid confusion Press 3 1 to Manage New Calls Hear the most recent new call s voice tag See their name and phone number on the caller ID screen Press 1 to Move New Contact...

Page 60: ...ntact Info Press 3 3 to Manage Phone Book Contacts Enter the name using Dial By Name procedure or Enter the last few digits of the contact s phone number then press or Press to select match all contac...

Page 61: ...to Edit the Phone Number Press 2 to Edit the Name Press 3 to Rotate the Name Parts to the Left within the Name Press to Display New Contact Info on Caller ID Screen Press to Display New Contact s Nam...

Page 62: ...pose Text to the Number Press 6 to Specify an Outside Line When you place a call Tel Lynx selects an outside line based on a call list that you have set up If you want to specify a line other than the...

Page 63: ...Setup Ring Pattern Detection for Landline 1 Press 8 to Setup Ring Pattern Detection for Landline 2 TLC Plus Press 9 for More options Press 1 to Enable Disable Announcement of outbound call info21 Pres...

Page 64: ...Skype Press 3 to Setup Outside Line 3 Mobile Phone 1 Press 4 to Setup Outside Line 4 Mobile Phone 2 Submenu for Managing Outside Lines Press 1 to Hear and Change Greeting Press 2 to Enable Disable Ski...

Page 65: ...rwarding Press 7 to Disable Instant Forwarding Press 2 to Set of Rings before TLC answers mobile Press 3 to Enable Disable Call Rejection Press 4 to Enable Disable Audio Request Rejection Press 5 to E...

Page 66: ...f digits required to dial a phone number A B C and D set how Tel Lynx will dial out on outside lines 1 2 3 and 4 respectively Valid values for A B C and D are 1 Use the local dialing plan set by NPA N...

Page 67: ...of digits required to make a call set the dialing plan again using EFGH 1323 to correct the problem NPA is your 3 digit home area code and NXX is your 3 digit home prefix next three digits after area...

Page 68: ...for Degrees Celsius Press 3 for Degrees Fahrenheit Note To set temperature preference an optional temperature sensor is required Press 8 to Leave a Voice Message for a User You will be asked which use...

Page 69: ...ok will present a different menu with more options including going to the On a Call Menu described above Dial 0 to Go Back to Current Call Dial 1 to Send then Go Back to the Current Call Dial 2 to Sen...

Page 70: ...press the requested key in order to move forward otherwise Tel Lynx will hang up This prevents automated calls from getting through The caller will then be asked to record their name After they record...

Page 71: ...a Bermuda and sixteen Caribbean countries NANP phone numbers are eleven digits long The first digit is always a 1 which corresponds to the country code Next is a three digit area code followed by a th...

Page 72: ...t of your home telephone number or if you don t have a home number one of your mobile phone numbers Remember that how you dial a number on your telephone is not necessarily how Tel Lynx will dial that...

Page 73: ...re Tel Lynx assigns Skype Numbers to Skype Names Skype Numbers look like regular phone numbers and always start with 1 000 000 thus allowing up to 10 000 Skype Names to be assigned a unique phone numb...

Page 74: ...ay be connected to a line as determined by the total RENs contact the local telephone company The REN for the equipment is part of the ACTA FCC number that has the format US AAAEQ TXXXX The digits rep...

Page 75: ...ith the equipment Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device Note This equipment has bee...

Page 76: ...localcallingarea http www localcallingguide com Dialing plan data base http nanpa com enas npaDialingPlansReport do http www localcallingguide com Skype Issues https support skype com en support_selec...

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