Preliminary
Note:
The "Business" number type should be assigned to contacts that
represent a business, not a person. A person who works in a business should
be assigned a "Work" number.
Tel-Lynx
will ignore '&' in a business name and
will not split the name into two names when searching for a contact like it does
for non-business contacts.
You can set up
Tel-Lynx
so that people calling in from a business will always
be asked their name. This is useful when more than one person calls in from a
business where all employees have the same phone number (each employee
has an extension within the business).
Tel-Lynx
will then announce the caller's
name and the business name when you answer the telephone.
Note:
Skype
™
and User phone number types are automatically assigned
based on the phone number, and cannot be changed or assigned manually.
Note:
A first-time (new) caller is asked to identify the type of phone number
they are calling in on. A user who is calling out to a number unknown to
Tel-
Lynx
will have the option to select the number type and to record a voice tag for
the called number.
Exclude Number from Dial-By-Name
This true/false attribute allows you to exclude/include phone numbers in the Dial-
By-Name feature. This is most useful for contacts who call from a business that
has multiple phone lines with multiple phone numbers that may show up on your
caller ID when they call in. You can place all of those phone numbers in the
contact's phone number list, but exclude all but the main number for dialing by
name. By default, the first number of a number type (such as the first work
number) added for a contact in the phone book is included for Dial-By-Name. If
the number type already exists, it is (by default) excluded from Dial-By-Name.
Extensions
Many businesses have a PBX phone system with office extensions that must be
dialed after you are connected to the main number. You can set an extension of
up to 6 digits (see Modify Contact Information under
Manage New Calls
,
Add a
New Phone Book Contact
, and
Manage Phone Book Contact
s). Once you are
connected to the main number, you can instruct
Tel-Lynx
to
dial the extension
.
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