8 | nVent.com
PROBLEM
SOLUTION
Braid clips are missing.
The braid clips are attached to the cardboard packing insert
under the lid. The braid clips must be used to ensure a ground
connection. If clips are missing or lost, call nVent at
(800) 545-6258.
Mounting bracket is missing.
A mounting bracket is not included in the splice, tee and cross
kits. One can be ordered using one of the catalog numbers
listed under “Optional Accessories” on the front page of these
instructions when you place your order.
Connector does not snap onto bracket.
The bracket has two sets of attachment clips. Fold up the four
outer clips for the splice kit. Fold up only the center clips for the
tee and cross kits.
Heating cable type not mentioned.
RayClic connection kits are approved for use only with
RAYCHEM HWAT, XL-Trace, and IceStop heating cables. Do not
use with other heating cables.
Braid clip does not fit.
Be sure the clip is installed on the metal braid, not on the outer
jacket.
Heating cable does not have aluminum wrap.
Only HWAT heating cables have the aluminum wrap under the
braid. Skip the aluminum wrap removal step for XL-Trace and
IceStop heating cables.
Heating cable cannot be inserted into connector.
Check for the following:
• Apply cable lubricant to the heating cable primary (white)
jacket.
• Outer jacket strip length is 3 1/8-inches.
• Braid clip is installed on top of the metal braid, not on the
outer jacket.
• Braid is pulled back over braid clip.
• For HWAT, 1-inch of braid is removed.
• Sealing nut is loose (but not removed).
• Connection screws are loose.
Lid does not close.
Be sure all screws are fully tightened before closing the lid.
Heating cable cannot be inserted into end seal.
The outer jacket must be removed from the heating cable
before the end seal is installed (see the “End Seal Installation”
instructions on page 7). Make sure 1-inch of the outer jacket,
braid, and aluminum wrap (HWAT only) are removed.
Heating cable cannot be removed.
The connection and end seal are designed to be installed only
once; the heating cable cannot be removed once installed.
Additional RayClic-E end seals can be ordered from nVent.
Troubleshooting Guide
