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System Troubleshooting
For the general troubleshooting issues related to TOUCHSTONE product,
please refer to the TOUCHSTONE General Troubleshooting Guide.
System Identification and Verification:
The first step in troubleshooting is to
verify that the hardware required for the system is complete and installed
correctly. Each Control System is identified by the Keypad Part Number and the
Configuration Number.
Cable Verification:
Verify that the cables are connected correctly, and that the
pins are straight and free of damage. The Display Unit cable may have a Red
Flag on the end, and is connected to the Controller’s corresponding port,
marked in Red.
The Tub Light Accessory’s cable may have a Yellow Flag on the end, and is
connected to the Controller’s corresponding port, marked in Yellow.
NOTE:
If these cables were cross-connected or forced-in at any point,
irreparable damage may result, and any warranty will be void. Should this
happen, replace all the affected components, ensuring that they are connected
correctly.
Power Verification:
Each control box has a green power indicator light on the
face where the Keypad plugs in. It should be constantly illuminated when
power is on to the system. If it is not lit, use a meter or suitable device such as
a drill motor or hairdryer to verify that there is power to the Control System at
the receptacle under the tub. Verify and check that the circuit has GFCI
protection, and that the GFCI is functioning properly.
Configuration Verification:
Each system is capable of operating a number of
different configurations. In order to run the specific system at hand, the correct
Configuration must be selected when components are replaced. See page 4.
NOTE:
Once the Configuration is set it will not be affected by cycling the
power; it needs only to be set initially.
