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310HD IP Phone

Administrator's Manual

Document #: 299-13801

Reader’s Notes

Summary of Contents for 310HD series

Page 1: ...Nuera 300HD Series of High Definition IP Phones 310HD IP Phone Administrator s Manual 310HD IP Phone Version 1 0 2...

Page 2: ......

Page 3: ...2 Searching for Contacts 29 3 3 1 3 Calling from the Phone Directory 29 3 3 1 4 Editing and Deleting Contacts 29 3 3 2 Speed Dialing 30 3 3 3 Ring Tone 30 3 3 4 Call Waiting 31 3 3 5 Call Forward 31...

Page 4: ...atus Information 64 4 10 1 Viewing LAN Information 64 4 10 2 Viewing Call History 64 4 10 3 Viewing Phone s Version Number 65 5 Basic Phone Operations 67 5 1 Answering Calls 67 5 2 Making Calls 67 5 2...

Page 5: ...anual Contents Version 1 0 2 5 October 2009 8 1 Test Preparation 89 8 2 Keypad Test 90 8 3 LED Test 90 8 4 Handset Test 91 8 5 Headset Test 92 8 6 Speaker Test 93 8 7 MAC Address and Serial Number Ver...

Page 6: ...ctory Page 40 Figure 4 4 Speed Dial Page 41 Figure 4 5 Tones Page 42 Figure 4 6 Tones Page 43 Figure 4 7 LAN Settings Page 44 Figure 4 8 Signaling Protocol Page 45 Figure 4 9 Dialing Page 49 Figure 4...

Page 7: ...tion File Parameters 72 Table 6 2 Line Settings Configuration File Parameters 74 Table 6 3 Codec Configuration File Parameters 76 Table 6 4 Media Streaming Configuration File Parameters 76 Table 6 5 D...

Page 8: ...310HD IP Phone Administrator s Manual 8 Document 299 13801 Reader s Notes...

Page 9: ...ividual cross referenced item directly To return back to the point from where you accessed the cross reference press the ALT and keys Trademarks Nuera the Nuera logo are trademarks or registered trade...

Page 10: ...lowing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation This equipmen...

Page 11: ...N 61000 3 3 Electromagnetic compatibility EMC Part 3 Limits Section 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current up to and including...

Page 12: ...310HD IP Phone Administrator s Manual 12 Document 299 13801 Reader s Notes...

Page 13: ...so on Read this manual carefully to learn how to operate this product and take advantage of its features The 310HD IP Phone offers a wide variety of management and configuration tools Phone s LCD disp...

Page 14: ...310HD IP Phone Administrator s Manual 14 Document 299 13801 Reader s Notes...

Page 15: ...ackage Contents When unpacking the IP phone ensure that all the following items are present and undamaged 310HD IP Phone Handset Ethernet Cable AC Power Adapter Wall Mounting Screws Two Wall Mounting...

Page 16: ...mation 2 MENU Press to access the menu options or cancel your selection and return to the previous menu level 3 Message Indicator An illuminated red light indicates that there is an incoming call flas...

Page 17: ...tone 11 FUNCTION KEYS DIRECTORY Opens the phone s contact directory REDIAL Access the dialed calls menu DND Blocks all incoming calls Currently not supported FORWARD Activates call forwarding HOLD Pla...

Page 18: ...rt for connecting to the Ethernet LAN cable for LAN uplink 10 100 Mbps connection If you are using Power over Ethernet PoE the power to the phone is supplied from the Ethernet cable draws power from e...

Page 19: ...his is typically done through your Cable or DSL modem 4 Connect the PC port to your computer using a CAT 5 straight through Ethernet cable 5 Connect the connector tip of the AC power adapter to the ph...

Page 20: ...hone on the desk When the phone bracket is correctly positioned the Display screen face towards you 4 If the Display screen faces away from you the phone bracket is positioned for mounting the phone o...

Page 21: ...nd route them to go under the bracket 4 Position the phone bracket so that the attachment tabs are aligned with the upper set of attachment slots on the underside of the phone 5 Insert the tabs into t...

Page 22: ...310HD IP Phone Administrator s Manual 22 Document 299 13801 Reader s Notes...

Page 23: ...tuitive menu driven interface for configuring the phone 3 1 Getting to Know Your LCD Screen This section provides an overview on using the phone s display screen 3 1 1 Areas of the LCD Screen The main...

Page 24: ...s main menu is accessed using the MENU key Drilling down to submenus is done by using the Navigation keys to select the required menu and then pressing ENTER or the Select softkey Figure 3 2 Accessing...

Page 25: ...s allow you to enter numbers and symbols while other keys allow you to enter numbers and letters When dialing numbers directly from the keypad only numbers as printed on the keys are activated Some pa...

Page 26: ...ter Number Contact Number To enter symbols and numerals 1 Navigate through the menus to the required setting Figure 3 5 Display Screen in Alphabetic Mode for Symbols 2 Press the 1 key to enter a symbo...

Page 27: ...missed and received calls as well as dialed numbers To view call history 1 Access the Call History menu MENU key Call History 2 Select the required menu option Missed Calls displays a lists of calls t...

Page 28: ...ou can add to the directory is 1 000 Once this maximum is reached no more contacts can be added 3 3 1 1 Adding Contacts The procedure below describes how to add a new contact to the phone directory To...

Page 29: ...select Dial and then press ENTER 3 3 1 4 Editing and Deleting Contacts You can edit and delete contacts from the phone directory as described in the procedure below To edit a contact 1 In the Directo...

Page 30: ...speed dial entry that you want to edit 2 Press the ENTER key and at the flashing prompt enter a new number 3 Press the ENTER key to save your settings To delete a speed dial 1 In the Speed Dial list...

Page 31: ...rformed in two stages The first stage is the actual call forward setup the second stage is the activation To configure call forwarding 1 Access the Call Forward submenu MENU key Phone Settings menu Ca...

Page 32: ...o Section 4 7 1 on page 56 To manually define the date and time 1 Access the Date and Time submenu MENU key Phone Settings menu Date and Time 2 Edit the following options using the Navigation keys Dat...

Page 33: ...the ENTER key c Enter the new address in dotted decimal notation Left Right Navigation keys moves the cursor left or right in the IP address 5 After all parameters are configured press the left naviga...

Page 34: ...s or No if you want to cancel 3 Press ENTER to save the settings 3 4 4 Restart You can restart the phone using the Restart submenu To reset the phone 1 Select the Restart submenu MENU key Administrati...

Page 35: ...s the Network Status submenu MENU key Status menu Network Status 2 Scroll through the list using the Navigation keys to view the desired network status 3 5 2 Versions You can view the phone s model ty...

Page 36: ...310HD IP Phone Administrator s Manual 36 Document 299 13801 Reader s Notes...

Page 37: ...eb interface 1 Connect the LAN port of your phone to the IP network using the Cable or ADSL modem from your Internet Service Provider 2 Determine the phone s IP address obtained from the DHCP server u...

Page 38: ...closes the Web interface Navigation bar provides tabs for accessing the configuration menus Configuration provides menus for configuring the phone Management provides menus for various management task...

Page 39: ...ribed below To quickly setup your phone 1 Access the Quick Setup page Configuration tab Quick Setup menu Quick Setup Figure 4 2 Quick Setup Page 2 For a description of the parameters on this page refe...

Page 40: ...Page 2 In the Name field enter the name of the contact 3 Configure the contact s address by performing one of the following In the Number field enter the contact s telephone number Optional In the Dom...

Page 41: ...ial page Configuration tab Personal Settings menu Speed Dial Figure 4 4 Speed Dial Page 2 In the Number field corresponding to the phone s Speed Dial key in the Button column enter the speed dial numb...

Page 42: ...ring tone can only be selected using the phones LCD interface 4 4 3 1 Selecting the Region for Call Progress Tones Follow the procedure below for selecting the region in which your phone is located T...

Page 43: ...page Configuration tab Personal Settings menu Tones Figure 4 6 Tones Page 2 For uploading a ring tone perform the following a In the Ringing Tone Name field enter the name of the ring tone file that...

Page 44: ...IP address automatically from a DHCP server If you select the Static IP option continue to Step 3 If you select the Automatic IP DHCP option skip to Step 4 3 If you selected Static IP in Step 2 the fo...

Page 45: ...49 Media streaming refer to Section 4 6 3 on page 51 Voice refer to Section 4 6 4 on page 52 Line refer to Section 4 6 5 on page 53 Services refer to Section 4 6 6 on page 54 4 6 1 Configuring the Sig...

Page 46: ...s if 180 183 responses are received with 100rel in the Supported or Required headers Enable RPORT Determines whether the phone adds the rport parameter to the relevant SIP Message Via header Disable d...

Page 47: ...ly Disable Enable default Note This parameter is available only if the parameter Use SIP Proxy is enabled Use SIP Registrar Enables the phone to register to a separate Registrar server Disable phone d...

Page 48: ...by two until SipT2Rtx For example assuming that SipT1Rtx 500 and SipT2Rtx 4000 The first retransmission is sent after 500 msec The second retransmission is sent after 1000 2 500 msec The third retrans...

Page 49: ...as the user ID to be called This is useful for calling a remote party without creating a speed dial entry assuming the remote party is registered with the proxy Phone Number Length The maximum length...

Page 50: ...igit separates between patterns Example 10x 05xxxxxxxx 4xxx In this example three patterns are defined A number that starts with 10 is terminated after the third digit and so on If the user dials a nu...

Page 51: ...if you are unfamiliar with the Differentiated Services IP protocol parameter 4 Under the Codecs group select the codec s and packetization time that you want the phone to use You can select up to fiv...

Page 52: ...fore the Encoder input For Local User or after the Decoder output For Remote User Target Energy The required output energy in dBm of the AGC 3 Under the Jitter Buffer group perform the following a In...

Page 53: ...D used for identification to initiate and accept calls c In the Display Name field enter a name to intuitively identify the line and that is displayed to remote parties as your caller ID 3 For configu...

Page 54: ...rop down list select the SIP response message that is sent when another call arrives while a call is in progress Ringing 180 Ringing Queued 182 Queued default 3 To enable call forward perform the foll...

Page 55: ...f the MWI server MWI Subscribe Expiry Time interval between registrations 6 Under the General Parameters group configure the following parameters Stutter Tone Duration This tone is used in the followi...

Page 56: ...ime 1 Access the Date and Time page Configuration tab Advanced Applications menu Date and Time Figure 4 14 Date and Time Page 2 To enable the phone to obtain the date and time automatically from an NT...

Page 57: ...ess the IP Mapping page Configuration tab Advanced Applications menu IP Mapping Figure 4 15 IP Mapping Page 2 In the Hostname field enter a hostname 3 In the IP Address field enter an IP address that...

Page 58: ...imately 40 seconds after phone initialization the phone sends a TFTP Get message to the TFTP server indicated in DHCP option 66 requesting the configuration file If the configuration file is available...

Page 59: ...d updates the phone configuration after verifying that the configuration file is related to the phone model and the version is later than the current one To load a configuration file from a computer 1...

Page 60: ...server To upgrade your phone s firmware using a remote TFTP server 1 Access the Firmware Upgrade page Management tab Firmware Configuration menu Firmware Upgrade Figure 4 18 Firmware Upgrade Page 2 In...

Page 61: ...TFTP server is running and the firmware file is located in the correct location 2 Connect your phone to the IP network and then connect the phone to the power outlet 3 After system initialization the...

Page 62: ...e the phone s login user name and password This is the login required for accessing the Web interface and the Administration menu of the phone s LCD screen The default user name and password is admin...

Page 63: ...nagement tab Administration menu Restore Defaults Figure 4 20 Restore Defaults Page 2 Click the Submit button a confirmation box appears prompting you to confirm 3 Click OK 4 9 3 Restarting the Phone...

Page 64: ...ystem Status menu Network Status Figure 4 23 Network Status Page 4 10 2 Viewing Call History You can view a list of received calls missed calls and dialed numbers To view call history log 1 Access the...

Page 65: ...hone s Version Number You can view the phone s model name as well as the firmware version currently running on the phone To view the phone s model and version number Access the System Information page...

Page 66: ...310HD IP Phone Administrator s Manual 66 Document 299 13801 Reader s Notes...

Page 67: ...L key refer to Section 5 2 4 on page 68 Dialing a number from the Call History menu list refer to Section 5 2 5 on page 68 Dialing multiple destinations refer to Section 5 2 6 on page 69 5 2 1 Dialing...

Page 68: ...on page 41 To make a call using speed dialing Press the required Speed Dial Memory key M1 M10 that was assigned a phone number 5 2 4 Redialing a Number You can redial a number that you have recently...

Page 69: ...the Speaker Phone for hands free operation You can use the phone s speaker to talk on the phone While the call is in progress press the SPEAKER key to enable the speaker phone To terminate the call pr...

Page 70: ...nded or semi attended transfer method as described in the table below To transfer a call using attended transfer method 1 While a call is in progress press the TRANSFER or HOLD key 2 Dial the number t...

Page 71: ...g a standard ASCII text based program such as Notepad The syntax of the configuration file is as follows parameter name value There cannot be spaces on either side of the equals sign Every parameter m...

Page 72: ...ly when the phone is assigned a static IP address Domain Name Server DNS PRIMARY_DNS The primary DNS server address Note This parameter is applicable only when the phone is assigned a static IP addres...

Page 73: ...dd a value to these parameters enter a colon followed by the value e g SNTP_SWITCH 0 SNTP_SWITCH Enables the NTP server from which the phone retrieves the date and time 0 Disable 1 Enable PRIMARY_SERV...

Page 74: ...gnal_lev el Call progress tone volume This volume can be modified on the fly by pressing the phone s VOLUME key in certain scenarios The valid value range is 1 31 dB voip line 0 ringer_signal_le vel R...

Page 75: ...nus3db to minus54db mute voip line 0 handset_anal og_input_gain Analog input gain in db The valid value range includes 0db plus1_5db plus3db to plus54db mute Headset Gain Parameters Note Values are in...

Page 76: ...illisecond packets excluding G 723 which is 10 millisecond packets voip codec 3 bit_rate_hi Low or high bit rate for G 723 0 low 1 high voip codec 4 g722_bit_rate G 722 bit rate 64 64bps Default 56 56...

Page 77: ...ncel after this timeout voip signalling sip digit_ map Enables the ISP to predefine possible formats or patterns for the dialed number A match to one of the defined patterns terminates the dialed numb...

Page 78: ...r to the SDP message body 0 disabled 1 enabled voip signalling sip prack enabled Determines whether the phone sends PRACK Provisional Acknowledgment messages upon receipt of 1xx SIP reliable responses...

Page 79: ...and port for registration When enabled there is no need to configure the address of the registrar separately 0 disable 1 enable default voip signalling sip sip_o utbound_proxy enabled Determines whet...

Page 80: ...13 voip audio echo_cancell ation enabled Enables echo cancellation disabling echo cancellation should be done for testing purposes only 0 Disable 1 Enable default Automatic Gain Control AGC voip audi...

Page 81: ...o Reply incoming calls are forwarded only if the phone does not answer before a user defined timeout voip services call_forwar d cfnr_timeout If calls are forwarded when the condition is No Reply then...

Page 82: ...utter_ton e_dur Defines the duration for which a stutter tone is played when you have unheard messages voip services out_of_ser vice_bahavior Determines whether a reorder tone is played instead of a d...

Page 83: ...eter 343 Susan 121 Lee 232 10 16 2 19 Notes The contact s name is entered first followed by a semi colon and then the phone number and domain optional If both phone number and domain are defined they...

Page 84: ...ngs c all_progress_tones 0 fre quency_b Defines the high frequency in Hz of the tone The valid value range is 300 to 1980 Hz in steps of 1 Hz Unused frequencies must be set to zero voip regional_setti...

Page 85: ...Not relevant for user configuration Packet Recording voip packet_recording e nabled Activates the packet recording mechanism voip packet_recording re mote_ip The IP address in dotted decimal notation...

Page 86: ...310HD IP Phone Administrator s Manual 86 Document 299 13801 Reader s Notes...

Page 87: ...gth Adaptive Jitter Buffer 300 msec Voice Activity Detection Comfort Noise Generation Packet Lost Concealment RTP RTCP Packetization RFC 3550 RFC 3551 DTMF Relay RFC 2833 Telephony Features Call Hold...

Page 88: ...ptional 9 RJ 9 port jack for Headset 9 RJ 9 port jack for Handset Mounting 9 Wall mounting 9 Adjustable angle tilt for desktop mounting Power 9 DC jack adapter 12V 9 Power supply AC 100 240V Keys 9 10...

Page 89: ...test Headset microphone recording speaking and headset headphone receiver playing listening test Speaker microphone recording speaking and speaker receiver playing listening test MAC address and seria...

Page 90: ...splays the following 2 Press all keys except the keys 0 9 and for every key pressed its corresponding character displayed on the LCD disappears 3 Continue with the LED test in Section 8 3 on page 90 8...

Page 91: ...or speaking Handset s receiver speaker for listening To test the handset 1 Press the pound key the LCD screen displays the message Handset test Off hook to start 2 Off hook the phone the LCD screen di...

Page 92: ...receiver for listening To test the headset 1 After about five seconds after your recorded voice is played in the Handset test in the previous section the LCD screen displays the message Headset test A...

Page 93: ...3 Speak into the phone s speaker microphone after about five seconds the LCD screen displays the message Playing and the voice that was recorded when you spoke into the speaker s microphone is now pla...

Page 94: ...Nuera 300HD Series of High Definition IP Phones 310HD IP Phone Administrator s Manual 310HD IP Phone www Nuera com...

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