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21.6 - POOR FLAME PICTURE 

a. 

Check the supply pressure is correct at the isolation elbow. If the pressure is low, check gas pipe sizing, quality of pipe bending. 
Check for debris in the gas supply and or gas filter if fitted. 

b. 

All Control Systems have a pressure point to allow the Burner Pressure to be checked. On the Manual Control it is visible at the 
front left of the control. On High Level Control it is on the left of the control and on the Thermatronic it is at the front of the Control 
and is the left/rear Pressure Test Point. You may wish to check 

‘c’ 

first.  

c. 

With the High Level Controls check the Buttons are operating correctly see Sections 21.3 & 21.4. 

d. 

Check that another appliance is not affecting the gas supply pressure.  

e. 

Check there is not a flue/ventilation problem – carry out a spillage test. 

f. 

Check fuel bed layout as detailed in Section 17. 

 

21.7 - FIRE OPERATES FOR A WHILE THEN GOES OUT 

a. 

Check the supply pressure is correct at the isolation elbow with all other gas appliances working. If the pressure is low or  

 

fluctuating up and down check gas pipe sizing, quality of pipe bending. Check for debris in the gas supply, pilot pipe and or gas 
filter if fitted. 

b. 

Carry out a spillage test from cold. Look for signs of Discoloured Walls or Trims as this may be an indication of a Downdraught 
Problem. 

c. 

Establish how long the fire stays alight then repeat the Spillage Test around this time. 

d. 

For the Thermatronic System check that the Control is functioning correctly as detailed in Section 21.2 specifically the              
Thermocouple Electrical Connections and Pilot Flame size. 

 

Downdraught problems can be related to the condition of the flue, chimney termination or geographical location; so if a 
Flue Problem is thought likely but no problem is found during the investigation isolate the fire and seek expert advice.

 

 

21.8 - THERMATRONIC RADIOA FREQUENCY CONTROL SYSTEM DOES NOT OPERATE 

a.

  Check the Control is being operated correctly  - see Section 2.2  

b.   

Check for error messages and check batteries - see Section 2.3 

c.

  Reset the Mertik Maxitrol Logic Circuits  - see Section 21.1 

 

 

21.9 -

 

HIGH LEVEL PUSH BUTTON CONTROLS DO NOT OPERATE 

a.  

Change the batteries then see if the push buttons now operate. 

 

b.  

The Switch and Receiver/Battery Box should be replaced. 

 

 

Important : 

In instances where it is indicating that the main control system needs changing, (specifically the 3 Button High 

Level or Thermatronic Control Systems), you should investigate returning the whole Burner Control Assembly  to Nu-Flame for recti-
fication as this could be the least cost option. 

 
 
 
 

ALWAYS CONDUCT A GAS SOUNDNESS AND SPILLAGE CHECK AFTER SERVICING. 

 

ALWAYS RESEAL THE PRESSURE TEST POINTS YOU HAVE USED AND CHECK THAT THEY ARE GAS TIGHT.  

(This accounts for a lot of recalls.) 

 

ALWAYS CHECK THAT THE CONTROL SYSTEM IS WORKING CORRECTLY. 

(This accounts for a lot of recalls.) 

Summary of Contents for THE HOTBOX H.E.

Page 1: ...INSTALLATION SERVICING INSTRUCTIONS ALL INSTRUCTIONS MUST BE LEFT WITH THE USER FOR SAFE KEEPING MANUFACTURED by Nu Flame Limited Unit 4 Kimpton Trade Business Centre Minden Road Sutton Surrey SM3 9PF...

Page 2: ...of Infrared Control System 26 Guarantee 27 BOX CONTENTS The Fire comes in 1 box containing the Fire with chosen Control and Fitting kit see next page for fitting kit contents plus the chosen Fuel Bed...

Page 3: ...gs 1 Flue Restrictor 2 No 8 x 10mm pointed self tapping screws for the restrictor 4 Magnets for holding Front Trim on 1 2 050mm length of 6mm x 4mm self adhesive silicone sealing strip 1 10mm Back Nut...

Page 4: ...if the oxygen level in the room is depleted due to lack of primary air or obstructed flue blocked chimney that would lead to incomplete combustion of the gas It must not be tampered with and only rep...

Page 5: ...rim Push Buttons Press the lowest button to gradually reduce the gas flow from Maximum to the Pre Set Minimum Setting you will hear the motor turning the control Keeping the Lower Button depressed wil...

Page 6: ...replacement is recommended at the beginning of each heating season or when an acoustic error message sounds during ignition b Error Message Long signals 0 8 second tone 0 2 second break during igniti...

Page 7: ...use abrasive cleaners For Stainless Steel finishes we recommend a small amount of Baby Oil 4 SERVICING a The fire should be Serviced Annually in accordance with the Gas Safety Uses Regulations b This...

Page 8: ...THE INSTALLATION READ THESE INSTRUCTIONS CAREFULLY THESE INSTRUCTIONS SHOULD BE LEFT WITH THE USER FOR SAFE KEEPING AND FUTURE SERVICING PRIOR TO INSTALLATION ENSURE THAT THE GAS TYPE AND PRESSURE ARE...

Page 9: ...he chimney flue is continuous from inlet to termination l Ensure that the chimney flue is structurally sound so that combustion products do NOT come into contact with combustible materials outside the...

Page 10: ...antee Therefore it is important that all gas pipes must be purged of both air and debris i If you suspect that there may still be dirt and or debris in the gas system fit a filter in the pipeline befo...

Page 11: ...to thoroughly dry out before Installation IMPORTANT NOTE Dry lined walls ensure that any air gaps between the back of the plasterboard and wall are sealed around the builders opening or fireplace as t...

Page 12: ...T FLUE FIREPLACES AND THE FOLLOWING DETERMINES THE MINIMUM REQUIREMENTS AND THE ADDITIONAL BUILDING WORK REQUIRED 13 INSTALLATION INTO A PRE CAST FLUE Rebated Fire Surround Rated 150 C or Purpose Buil...

Page 13: ...The Surround must cater for a minimum flat surface around the Fireplace Opening allowing 625mm high by 530mm wide This is essential in order to achieve a good seal between the face of the surround an...

Page 14: ...gh the Property g The Flue Box must be Insulated on its top and sides with 50mm thick Non Combustible Fibreglass Insulation or Equivalent h If plaster board is used in front of the flue box it must be...

Page 15: ...uld be a maximum of 75mm as anything deeper will reduce convection air and the efficiency of the fire For deeper non combustible shelves they must be raised a further 25mm for every extra 25mm of dept...

Page 16: ...LL APPLICATION USING MARBLE SLATE OR STONE SLIPS SHELF IMPORTANT NOTE Dry lined walls ensure that any air gaps between the back of the plasterboard and wall are sealed around the builders opening or f...

Page 17: ...is very important that a good seal is achieved between the back of the Fire s outer frame and the front of the fireplace back panel for safety reasons and to achieve maximum efficiency Take the self...

Page 18: ...fixing is not sound the Rawlplug Eyebolt will be pulled out and the fire will not be sealed to the Fireplace Opening Note With the minimum depth fireplace enclosure it may be necessary to sink the Ey...

Page 19: ...may notice small white marks on the Matrix This is part of the production process TIP When fitting the Coals Pebbles leave gaps between as this helps achieve the best effect TIP Pebbles only The Long...

Page 20: ...oals on top of the 3 large Rear Coals Note The centre coal to be edge on and pushed up against the fireback to make it the highest coal For Pebbles Layout Choosing different colours and textures fit 3...

Page 21: ...t 1 either side of the Large Coal on top of the Triangular Coals and sit the remainder 2 either side and behind the Small C Coals just placed For Pebble Layout Fit 6 Small Pebbles Fit 1 either side of...

Page 22: ...ow to warm up for 5 minutes and then using a lit smoke match joss stick or similar place centrally just under the inner canopy as shown below The majority of the smoke must be drawn under the Fire Can...

Page 23: ...for Servicing b Check the operation and ignition of the fire before servicing c Ensure the fire is cold before proceeding d Lay a dust sheet on the floor before proceeding e Carry out a gas soundness...

Page 24: ...locking the flame to the thermocouple b Check the thermocouple is tightly connected to the control c Change the pilot assembly as a new thermocouple may be required d With the Manual System or 2 Butto...

Page 25: ...stablish how long the fire stays alight then repeat the Spillage Test around this time d For the Thermatronic System check that the Control is functioning correctly as detailed in Section 21 2 specifi...

Page 26: ...26 22 DIAGRAM OF INFRARED CONTROL SYSTEM...

Page 27: ...ry to us We will not be liable for any such breakages or losses Under no circumstances should any attempt be made to repair the burner on site without our express knowledge and approval during the war...

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