NTEK doortalk, Product Manual, Page: 69 / 71

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within the area. Check the Wi-Fi signal on your mobile device to see
whether signal within the selected area is strong or weak. You may
move your router around and nearer to the location of your DoorTalk
device to increase connection strength.
d. You may need to re-establish connection.
Whenever the DoorTalk app is running on your mobile device, you will
see a small sphere (dot) on your status bar which changes color to
indicate server connection status.
Red = mobile device is not connected to the proper network
Gray = mobile device is on standby and is trying to connect to the
selected network
Green = mobile device is connected and calls can be made
If the icon is on Red, your network connection may be down and
you may need to re- establish connection through a reset process.
Another cause may be the inaccurate establish connection through
a reset process. Another cause may be the inaccurate Profile) or ask
your administrator for assistance.
e. Your DoorTalk may need rebooting.
Just like other electronic devices, times may come when the system
may need to be rebooted and refreshed. This rarely happens,
however, when all other options fail to solve the issue, try unplugging
your device and plugging it back to its power source in order to
perform a soft reboot. Wait for about 10-20 seconds or until you hear
“WiFi Connection Successful” before using the device again.
f. DoorTalk may need to be re-configured properly.
If all the options above have not been able to solve the problem, there
may have been an error during the setup process of your device. You
will need to hard reset your DoorTalk device (see “How to Hard Reset
DoorTalk”) and set it up again with your mobile device (see “Setting
Up Your DoorTalk Device”). Make sure that the steps are followed
properly and details are accurately provided. Ask your network
administrator for assistance if necessary.
My DoorTalk application force closes
Check or close some of your running applications. Some applications,
or the number of applications running on your mobile device, may
interfere with the performance of other running applications. They
can take up memory space and slow down the processing system of
your mobile device. Try closing some unimportant applications.