NTEK DOORPAD, Product Manual, Page: 38 / 44

37
• Go to Call Queue Tab then press “+ Create New Queue
1. Enter desired Extension number for Call Queue.
2. Enter desired Name for Call Queue
3. Select Strategy for Call Queue. RingAll, Round Robin, Least Recent,
etc.
4. Select Agents that will be included in Call Queue
5. Update and Apply Changes
Call Queue
To Create a New Call Queue
A call queue lines up callers and allows them to wait to speak to any
group of employees taking a high volume of calls. This feature allows
you to speak to more people rather than send callers back to voicemail
to leave a message and receive a call back when time permits.
Figure 15.5