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Warranty
Warranty
12. WARRANTY
Trojan Telecom has built the NRX EVoIP telephone to a high standard. Our warranty reflects our belief that during it’s working
life you should not experience any mechanical failures.
Trojan Telecom will at all times use a sensible and supportive attitude towards warrantable returns, working with you in
identifying ‘no fault found’.
The following terms and conditions apply:
1) Where we find a genuine warranty failure, Trojan Telecom will replace the faulty instrument with a one-for-one
replacement.
2) It is the responsibility of the user to return the faulty telephone to Trojan Telecom. We ask you to cover this cost and we
will return your replacement telephone at our expense.
3) We reserve the right to repair the faulty item or replace it with a similar telephone of the same make.
4) Discontinued models under warranty will be replaced with a similar or more featured telephone.
5) We reserve the right to charge for items considered to be chargeable under fair wear and tear.
6) User misuse or any modification carried out to the NRX EVoIP telephone by the customer is not considered a
manufacturing fault or component defect. Therefore it is not covered by the warranty.
7) Accidental damage such as liquid spillage or user damage will not be covered under the terms of the warranty.
8) When returning the telephone please ensure you fully complete the returns authorisation form, failure to do so could cause
you unnecessary delay.
The terms of this warranty do not effect your statutory rights.
Warranty applies to UK customers only.
Faulty units should be returned to our service centre at the following address, together with the completed return form on the
opposite page.
SERVISCOMM
UNIT 2, RED BARNES WAY
McMullen Road, Darlington
DL1 2RR UK
