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CairMax Duo
User Guide
Warranty Statement
Limited Warranty
This warranty is provided by Novis Healthcare
(ABN 45 102 735 491) of Unit 12, 12 Mars Road,
Lane Cove NSW 2066
Novis Healthcare (Novis) products are manufactured
to the highest quality standards and are thoroughly
tested and inspected before leaving our factory. In
addition to any statutory rights and remedies you
may have, Novis warrants all of its products sold
directly or via an Authorised Novis Australia Dealer
against defective workmanship and faulty materials
from the date of purchase by the end user for a
period of twelve months unless otherwise specified
for that product and its components.
Soft Goods
2 year
Control unit
2 year
Warranty Claims
To claim under this warranty, please contact Novis
Healthcare and have your receipt or proof of
purchase available. Novis Healthcare may need to
assess the defect before determining any claim, and
additional information may be requested to process
your claim. Claims without proof of purchase may not
be able to be processed.
Novis Healthcare may at its option inspect the goods
on site or require them to be returned to its premises
or one of its Authorised Service Agents in person or
freight prepaid by you.
Novis will undertake at its option, to repair or replace,
free of charge, each product or part thereof on the
condition that:
⬡
The product found on examination, to be
suffering from a manufacturing defect;
⬡
The product or relevant part has been serviced
regularly by Novis or one of its Authorised
Service Agents and has not been subjected to
misuse, neglect or been involved in an accident;
⬡
The repairs are not required as part of normal
wear and tear.
⬡
At our option
⬡
Goods repaired may be replaced by refurbished
good of the same type rather than being
repaired.
⬡
Refurbished parts may be used to repair goods.
Novis Healthcare will not be held responsible for any
repair other than those carried out by it or one of its
Authorised Service Agents.
Warranty repairs do not extend the length of the
warranty period.
Limited Liabilities
Our liability under this manufacturer’s warranty is
subject to us being satisfied that a defect was caused
by faulty parts, manufacture or workmanship, and
was not caused or substantially contributed to by
other factors or circumstances beyond our control,
including (but not limited to) defective installation,
maintenance or repair, product modification
or alteration, any neglect, misuse, or excessive
use, normal wear and tear or failure to follow
manufacturer’s instructions.
IMPORTANT NOTICE FOR AUSTRALIAN
CONSUMERS:
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and
the failure does not amount to a major failure. To
obtain compensation, you will need to provided
documentary evidence of the loss or damage
suffered and documentary evidence that such loss or
damage was a reasonable foreseeable consequence
of a failure Novis Healthcare to comply with a
consumer guarantee under the Australian Consumer
Law. Subject to the provisions of the Australian
Consumer Law, Novis Healthcare excludes, to the
fullest extent permitted by law, all liability in respect
of loss of profit or other economic loss, direct to
indirect or consequential, special, general or other
damages or other expenses or costs which may
include negligence.