Novell IMANAGER 2.7.3, Administration Manual

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Troubleshooting 95
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Windows
Windows allows for relocation of all files. If you accept the defaults in the iManager installation,
look for Tomcat configuration files in the
rootdir \novell\tomcat5\conf\server.xml
file.
If you can't find a configuration file, search the Windows registry for the Tomcat settings.
8.14 “Unable to Determine Universal Password
Status” Error
If an eDirectory for UNIX server is configured to use SSL for LDAP communications, you might
receive the following error when you select the option in iManager to set a Simple Password:
Unable to determine universal password status
To resolve this error, run the
/usr/bin/nmasinst/nmasinst
utility on the eDirectory for UNIX
server. This utility lets you install login methods into eDirectory from a UNIX machine and is
required to run the Universal Password feature. The nmasinst utility is located in the directory.
For more information, see the Universal Password Deployment Guide (http://www.novell.com/
documentation/lg/nw65/universal_password/data/front.html) .
8.15 iManager Workstation Does Not Display
Information
iManager workstation might not display error messages, and load pages such as Tree View, Object
Browse, Create Objects, and page after clicking the Refresh button. This happens when the
XULRunner browser cache contains old data of the previous build of iManager 2.7 workstation.
Work around: You must manually clear the data from browser cache.
Š
For Windows:
1. Exit iManager.
2. Browse for
C:\Users\<username>\AppData\<Profile>\Mozilla\eclipse\Cache
(the path varies depending on the configuration and OS).
3. Delete all the data from the
Cache
directory.
4. Restart iManager.
Š
For Linux:
1. Exit iManager.
2. Browse for one of the following:
Š
/root/.mozilla/eclipse/Cache
(for root user)
Š
/$HOME/.mozilla/eclipse/Cache
(for non root user)
3. Delete all the data from the
Cache
directory.
4. Restart iManager.